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Praise, vent & warnings

Archives for January 2014

"$12.85 million" Tracing Relative Scam
Deleted.............
hoover fridge risk of fire.
came home from holiday 2 weeks ago, to find that the sockets had gone off, resulting in the freezer going off and being off for 12 days (only knew cause sky+ went off and stuff didn't tape) Had to throw away loads of off food. Cleaned the fridge out, but since it's been on I keep finding a pool of water under the salad…
Praise: FoneBank
I've never used a fone-selling service before, and only ever hear bad things about them - losing your phone, dropping the price of offer etc. But, I had a fairly new high end phone to sell, and FoneBank offered nearly double the lowest offer. I sent the item Special Delivery on the Saturday afternoon (after last post), and…
Brace Yourselves
Not received goods in post on 2nd attempt
During the first week of this year, I paid Wowcher £4.99 for a 2 metre iPhone cable and some earphones. The deal was through links4.co.uk. On 13th Jan, I had an e-mail from Links4 that my order was dispatched. Not received it. Then on 22nd Jan, I e-mailed saying I have not received it. Later that day, they e-mailed me to…
Holiday Extras - sneaky insurance addition
Booked some car parking at Gatwick with Holiday Extras. On the final page when you put in your card details 'Cancellation Insurance' at £1.99 is sneakily added to the basket which is hidden to the right. There is no mention of this at any point prior to the final confirmation page. Although there is a remove button, I find…
Vent T M Lewin
My OH buys his shirts from T M Lewin in store so when they had an online sale I thought I would be smart and buy 4 shirts. I checked the sizes and measured very carefully but Oh dear - none of the 4 shirts fitted - so had to be returned. When I phoned them a week after posting them back ( with proof of posting) I…
Currys/PC World.
Can I just have a vent on here. I reserved a sound box at Currys, travelled 24 miles round trip, and when I found out that it didn't have an earphone Jack, which is important to me I cancelled it in the shop. Looked at more and this young man pointed to a good one, I asked if it had an earphone jack, he looked and made…
is it just me - Post office counter staff
Getting more and more frustrated when going to post a package/parcel to be greeted with the following.... "For security reasons l have to ask what's inside" "Can l ask what's inside" "What are you sending" They are of course relating to the Prohibited Goods, however you find they do not make that clear, they just ask the…
Chokes me but : WELL DONE TESCO!
I work mainly in the SME/independent sector so I know how much Tesco strangle small businesses. However, think they definitely went the extra mile in this case My daughter lives in a little village in the East Midlands and has just started her first real job and got her first house. I thought I'd send her a grocery order…
Viagogo - dispute please any advice would be really helpful
Hi there Guys please please help. My husband loves the darts so before christmas I went online to find the darts was sold out in glasgow. I went on Viagogo so I chose 2 seats in section 52 at £81 each total cost came to £203 (including delivery etc) I thought he is worth it. Tickets arrived on friday and they are for the…
Praise Stinky Ink.
Ordered Monday lunchtime Delivered Tuesday lunchtime Good Price What more can one do.
Australia has vanished!
Australia must have disappeared. I can't think of any other reason why Royal Mail would be so very determined not to let a small, inoffensive envelope out of the country! A week ago DH posted an envelope to 11 (street name), Kalamunda, Western Australia. It was posted at the PO counter so has the correct postage on it, and…
Great RAC deals via Quidco? Not really..
So I go Via a normal google search to RAC and the price is £118, after factoring in the Quidco cashback that seems great. Go to buy it via the Quidco link and the very same policy costs £140, now it's not so great and actually cheaper to stick with the AA. What a disgraceful, dishonest and cynical way to do business, I…
Praise for Barker and Stonehouse.
Had a barker and stonehouse sofa for just over a year now. One of the springs in the back started to make an odd noise so I called barker and stonehouse customer services... a couple of days later a nice chap came round exactly when they said he would, fixed everything perfectly and went the extra mile to make sure the…
Times subscriptions problems
Having been a Sunday Times subscriber for a long time I cancelled my subscription because they were continually removing benefits of the subscription such as web access and iPad edition. Their customer service also dropped from great a few years ago to poor in the last year. Slow to respond and no useful response. Looking…
trotters traders
Hi. I'm having some trouble with Trotters traders, Wrexham, I need an address to go with the phone number I already have, can anyone help? regards
In Praise of Talkalk & Carphone|Warehouse
I have a £5 pm contract phone with Talktalk but have been finding the phone supplied was rather slow. Having seen the Tesco offer of a Moto G iI bought one , unlocked but found my existing full size sim would not fit. Carphone Warehouse offered to trim it down free but warned me that occasionally the sim may not work…
PC World - selling items that are 'out of stock'
Anyone else had this nonsense with PC World/Currys? I bought a refurbished 10 inch Samsung Tab 2 for the bargain price of £135 from the PC World website. They happily took my money but after hearing nothing for ages, I contacted them and they told me that it's 'out of stock' with no likelihood of it coming back into stock.…
Argos, total incompetence
I could do with knowing what rights I have. Argos delivered the wrong mattress today. Though the outside label corresponded with my order, the labels on the mattress, only discovered once the driver had gone, are for a totally different mattress. It is too big - a double and not a small double - and is of inferior quality.…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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