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Praise, vent & warnings

Archives for March 2013

What to do when presented with outrageously bad customer service?
I went in Sheffield City Centre's Game store and bought 2pre-owned games. After a considerable delay from the assistant of finding the disks, I did eventually buy and was ready to leave. I decided to check the disks before leaving the store just incase. I checked mypurchases and found 1 of the disks was cracked and the…
Tesco selling scented glue for kids !
Saw this on facebook, cant believe how they could sell such an item, what a stupid product !
Steve Squires NHS Continuing Healthcare Avocacy Service.
Has anyone used an advocacy service provided by Steve Squires in achieving NHS Continuing Healthcare for a relative? I sent him £500 as an "up front fee". In return I recieved some standard letters in an initial email and that was about it. His communication was minimal and, although he said that he sent a letter to the…
Charged twice for Amazon return *whinge alert*
I bought a fleece hat from Amazon. A bit small so opted to return it for a refund. Left it a bit late and missed the return date due to snow issues. Phoned them the next day to say I'd decided to keep it (OK when paired with fleece ear warmers) and asked them to sort payment. That was taken from my card on 25.3.13. Today I…
Didn't want to pay for parking - went home.
I went to Reading around 7 this evening (Saturday) to collect something, and decided I might go into the town to have a bite since I was there. Except I couldn't find anywhere to park that didn't want to charge me for the pleasure of spending my money there. So I turned around and headed for home, picking up something to…
Wot no Easter Eggs ?
:mad: People moaning in shop today as no eggs left - only been on sale about 3 months, get a grip peeps !
Petty moan about bus change
I am lucky enough to live somewhere where buses give change, which is just as well as the minimum fare is an inconvenient £1.70. Tonight I had £1.55 in small change so paid with a tenner, which doesn't seem that unreasonable, not like it was a fifty or anything. Driver made a bit of a song and dance and so I said I was…
The meanness of LIDL
I've spent 10s of thousand of pounds at Lidls over the last 20 years I purchased an electric toothbrush from the for a £10 last year - with a 3 year guarantee. It developed a fault, and surprise surprise I did not keep the receipt. I keep for most things that need it - it's easy when u go to say PC world, or some other…
Mis-leading BT Engineer Charges!!! BEWARE!
Just had the most patronising lady on the phone ever telling me that I am being charged £99 for an engineer to clip a tiny wire in my phone socket. I really cannot believe how they mis-lead people with their wording on their website. I recently had to report a fault with my BT line, had no dial tone and when calling in to…
Daily telegraph art pass DO NOT BUY PAPER!!!!!
If you want the free art pass use his link so you not have to purchase paper. Valid until end of July. http://www.telegraph.co.uk/promotions/9946062/free-entry-cultural-attractions.html These are the London venues http://www.artfund.org/process/get_involved-free_entry_museums.php This s the link…
Never Ever use paypal for sales on EBay
I have just had a terrible experience selling something on eBay. I just sold 2 Bitcoins on eBay, the buyer won the auction, he appeared to have 100% positive feedback, he paid using EBays Paypal which had worried me, but you are given no choice but to allow paypal otherwise it's against ebay's terms. Anyway the guy…
Praise for Tesco :-)
Had an online shop delivered this morning, and the packer had forgotten to put our beef joint in. Driver was instantly onto the store to find out what happened (central customer services were busy) when he got back. Had a phone call within the hour and a beef joint about triple the size I ordered and big bunch of flowers…
Praise for Sainsurys online grocery delivery
I had been using Asda for online grocery shopping and after several disasters (included defrosted frozen food, a driver who tried to go with half my stuff still on his van, and green cleaner spilled on food items to name a few) I decided to try another supermarket. I had my first delivery from Sainsburys this week - what a…
Graham & Brown PRAISE!
I purchased some "heavy duty" wallpaper from G & B, not cheap £19 per roll and to cut a long story short, it turned out not to be heavy duty but almost translucent. After a couple of complaints, which they disputed, they have finally agreed to cover the cost of the decorator returning to strip, line and redecorate the room…
Worldstores Issues but a web store saviour?
Removed article
Tesco Car Park Complaint
Hello all, just wanting some advice regarding an experience at our local Tesco today. I was driving around the store car park to a space, this is a car park owned and used only by the supermarket. There was a small zebra crossing up ahead, and a man seemingly waiting to cross. I slowed down to let him cross and even tried…
Can't Seem To Connect To The Hut Via Their Phone Number?
(I'm not sure if this is the right Forum section, so feel free to move, if not :o ). I ordered two things from TheHut.com on 20th March for an upcoming birthday. All was well (I got a confirmation email suggesting that the items may come separately at no extra charge) and one item turned up last week. Odd thing was, there…
Everything Everywhere/Orange/Talk Mobile and the Data Protection Act
How safe is your data with Orange/Everything everywhere? Not at all would seem to be the answer. At the weekend my 16 year old step-son rang up Orange (to ask a question and see if he could transfer his old number on my account to his new sim to his Dad's Orange account) and without knowing the password to either account…
Epson - Removal of eBay listing
I didn't put this on the eBay sub-forum as it is more of a vent. Here what happened: My approx 2 year old Epson B40W was playing up - not printing black ink. After a few attempts at print head cleaning I decided to buy a cleaning cartridge and some compatible inks. Up until that point I had been using genuine ones but as I…
Beware L A Fitness Tesco clubcard rip off
If you are saving your Tesco Clubcard vouchers to use for L A Fitness membership then do not bother. My local L A Fitness in Kettering charges £384 a year if paid in full with currently no joining fee to pay. When I asked to use the £105 Tesco Clubcard vouchers that I had collected I was told that if I wanted to use these…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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