Can't Seem To Connect To The Hut Via Their Phone Number?

LouLou

(I'm not sure if this is the right Forum section, so feel free to move, if not ).

I ordered two things from TheHut.com on 20th March for an upcoming birthday. All was well (I got a confirmation email suggesting that the items may come separately at no extra charge) and one item turned up last week. Odd thing was, there was no invoice.

I assumed the other item was going to turn up shortly. Nothing. The website won't allow me to bring up a query on their system as "there are no outstanding orders" (maddening, so I had to submit one under a different header).

Got a rather generic email reply this morning telling me to wait, but I'd like to SPEAK to someone! The 01606338578 number doesn't even ring or connect to anything!

Does anyone have a new or alternative number for The Hut (preferably a landline number)? Thank you.

malcumms7898

Have you tried this: +44 (0) 8442 439 090

Apparently it is customer services (taken from their Facebook page)

LouLou

Saw that one last night when I was hunting through a search engine.

I was hoping there would be a landline option (used that 01606 one in the past), as I get charged for 0844s. Oh well. I'll give it another week or so before submitting another query.

Mandybham

Might not work but try 01606 334655.

LouLou

Thanks, Mandybham. That number does the same thing, I'm afraid. I appreciate you replying anyway.:)

DCFC79

The 0844 does connect, just tried it.

Mandybham

Your welcome, shame it didn't work but oh well and I wish you luck.

octavio6

I'm starting to think that this is a 'rip off' company as I ordered two T-shirts from them which were offered with three pairs of boxer shorts at £30 discount which in effect made the boxer shorts free!
Only the T-shirts have been received and they are of such poor quality they would not make a decent duster!
Various website detail problems people have had similar to mine to I would not be surprised if my problem is not sorted in the near future!

smurph67

I am having a problem with this company at the minute over the price of Fifa 14, I am going to get trading standards involved if I don't get a favourable response from them.

DCFC79

smurph67 wrote: »

I am having a problem with this company at the minute over the price of Fifa 14, I am going to get trading standards involved if I don't get a favourable response from them.

Whats the problem ?

octavio6

octavio6 wrote: »

I'm starting to think that this is a 'rip off' company as I ordered two T-shirts from them which were offered with three pairs of boxer shorts at £30 discount which in effect made the boxer shorts free!
Only the T-shirts have been received and they are of such poor quality they would not make a decent duster!
Various website detail problems people have had similar to mine to I would not be surprised if my problem is not sorted in the near future!

Received an e-mail to say that the boxer shorts are no longer available so the charge has been cancelled!
The offer I responded to gave me £30 discount which covers the cost of the boxers therefore they were invoiced at £0
Nice trick! Got me to buy rubbish with the promise of £30 discount which is now cancelled!