Can't Seem To Connect To The Hut Via Their Phone Number?

octavio6

octavio6 wrote: »

Received an e-mail to say that the boxer shorts are no longer available so the charge has been cancelled!
The offer I responded to gave me £30 discount which covers the cost of the boxers therefore they were invoiced at £0
Nice trick! Got me to buy rubbish with the promise of £30 discount which is now cancelled!

Have returned my purchase and asked for a refund!

Let's see what their refund process is like!

octavio6

octavio6 wrote: »

Have returned my purchase and asked for a refund!

Let's see what their refund process is like!

Refund received!

I will not deal with this company again!!

Cambridge32

Glad I'm not the only one having problems with The Hut Group.
Their guaranteed next-day delivery is a joke and the customer service is certainly not helpful. Apologies are in short supply and on no occasion when I have complained has there been any gesture of goodwill on their part.

A friend also had a bad experience with them when he pre-ordered a computer game. Two days before the game was due to be released he received an email informing him that the order could not be fulfilled, but again there was no apology and no offer of goodwill forthcoming when he managed to speak with customer services.

JohnCarter1111

Wish I had come across/found this thread BEFORE buying something from MANKIND - another of The Hut's evil empire. Zero customer service and a total disrespect of the DSR's (Distance Selling Regulations). I found their Customer Service (sic) number 0161 813 1484 buried deep in their Terms & Conditions. The staff are employed directly by The Hut Group so this number should allow you into their Customer Service and then be transferred. But my advice ? DON'T buy anything from The Hut or any of their many other outlets as they are NOT a customer friendly business. I am now proceeding to a formal complaint to their local Trading Standards office. BEWARE all the following websites probably use the same basic webshop software which has a bug in that you cannot review your order before it is concluded so any mistake is "yours" !! Comments then apply to MYPROTEIN.COM COGGLES.COM LOOKFANTASTIC.COM ZAVVI.COM EXANTEDIET.COM IWANTONEOFTHOSE.COM THEHUT.COM MYVITAMINS.COM MYBAG.COM THEUKEDIT.COM BEAUTYEXPERT.COM PROBIKEKIT.COM ALLSOLE.COM

awolo1

If you paid over £100 on a credit card you may be able to get your money back from the CC company

I agree that this company has no consistent approach to customer service, the back end system that they operate, which manages all delivery components from start to finish is severely lacking.

They only care in profit and nothing else. There is nothing customer centric about them.

I would write to the CEO, Matthew Moulding, to complain.