The meanness of LIDL

medindexer

I've spent 10s of thousand of pounds at Lidls over the last 20 years
I purchased an electric toothbrush from the for a £10 last year - with a 3 year guarantee. It developed a fault, and surprise surprise I did not keep the receipt. I keep for most things that need it - it's easy when u go to say PC world, or some other store for a single electric product, but when u buy something small like I did £9.99 along with your other shopping, it's easy to forget.
I contacted them, and they asked for a reciept (which I know buy law is not necessary). I said, they would probably that the model I had was newer than 3 years. They complaint was forwarded to their hit squad. They simply stonewalled me - no receipt - no deal.
I told them I'd spent at a rough estimate 20 - 40K over 20+ years and what did they think of that - same thing
Now I'm a pretty seasoned complainer but this was just a total shut out. I was never rude.
I told them it was a lousy tenner we were talking about and that I'd post my complaint on the net, which would well end up losing them more than a tenner's worth of business. I'd also more likely go to Aldi now! (not the biggest threat in the world but you know... I guess Aldi are just as bad)
They said they did not like my threatening manner!

That's it really. One toothbrush down
I don't expect gold service from Lidl, but I think they've got it wrong here as I will try to go elsewhere more often

meer53

Didn't think Lidl had been in the UK for over 20 years ?

Most businesses require a receipt for faulty goods, i stick mine away in a cupboard if i buy electrical stuff with my shopping. Good job it was only a tenner eh ?

Just Googled, they launched here in 1994.

Thomas_Hardy

I'm smelling a wind up ... Bit of a coincidence after yesterday's Aldi thread!

https://forums.moneysavingexpert.com/discussion/4523203

Steve059

Some lessons cannot be taught ...

Next time, especially with things with long guarantees, not only keep the receipt but also scan the it into your PC. Most receipts are thermally printed, which blur or fade over time.

Raksha

Lidls have been in the UK about 25 years, I remember shopping in the Stevenage store in 1995 and they'd been around for several years before that

meer53

Taken from Wikipedia :

Since launching in the UK in 1994, Lidl has grown consistently and today has more than 580 UK stores.

Helix

Raksha wrote: »

Lidls have been in the UK about 25 years, I remember shopping in the Stevenage store in 1995 and they'd been around for several years before that

I didn't think the bit of Stevenage where Lidl was had even been built in 1995.

DCFC79

medindexer wrote: »

I've spent 10s of thousand of pounds at Lidls over the last 20 years
I purchased an electric toothbrush from the for a £10 last year - with a 3 year guarantee. It developed a fault, and surprise surprise I did not keep the receipt. I keep for most things that need it - it's easy when u go to say PC world, or some other store for a single electric product, but when u buy something small like I did £9.99 along with your other shopping, it's easy to forget.
I contacted them, and they asked for a reciept (which I know buy law is not necessary). I said, they would probably that the model I had was newer than 3 years. They complaint was forwarded to their hit squad. They simply stonewalled me - no receipt - no deal.
I told them I'd spent at a rough estimate 20 - 40K over 20+ years and what did they think of that - same thing
Now I'm a pretty seasoned complainer but this was just a total shut out. I was never rude.
I told them it was a lousy tenner we were talking about and that I'd post my complaint on the net, which would well end up losing them more than a tenner's worth of business. I'd also more likely go to Aldi now! (not the biggest threat in the world but you know... I guess Aldi are just as bad)
They said they did not like my threatening manner!

That's it really. One toothbrush down
I don't expect gold service from Lidl, but I think they've got it wrong here as I will try to go elsewhere more often

And I'll still shop there and I'll keep any receipts that are needed.

Why would Also be just as bad ? They have the same policy but doesn't make them bad, its within consumer law so they haven't done anything wrong.

Handsome90

Steve059 wrote: »

Some lessons cannot be taught ...

Next time, especially with things with long guarantees, not only keep the receipt but also scan the it into your PC. Most receipts are thermally printed, which blur or fade over time.

Completely agree. I take photos of all the important receipts and upload them to Evernote servers.

pulliptears

1.it's Lidl. You went to Lidl not lidls.

2. This 'law' you say that means you don't have to have a receipt, did you read as far as the point where it said you do need proof of the purchase ie bank statement /Credit card statement?

bcl999

meer53 wrote: »

Didn't think Lidl had been in the UK for over 20 years ?
Just Googled, they launched here in 1994.

Your name's not Derek and you don't work for HMV by any chance? You sound just like him. He refused me a return when I went back exactly 2 weeks to the day I bought something. He counted out the days and said 14 days was only up to the day before so I was too late! Just my luck to get a mathematician.