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Praise, vent & warnings

Archives for August 2010

Rogue Trader Jailed
And now for some good news. The notorious locksmith Mark Makowski, who has been featured on numerous consumer programmes, has finally got his just desserts. Today he was jailed for four years on 15 counts of fraud. About time to.
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DHL - "Parcel in transit, possible delay"
I ordered a mobile phone from 3 last week, with a delivery date of yesterday (Tuesday 31st). The phone didn't arrive; by its own admission, DHL, the courier, had sent the phone to a depot that doesn't deliver to my area. I called DHL customer services yesterday and was assured -- three times -- that it would be delivered…
Anyone with any experience of Very's BNPL?
I'm not sure that this is in the correct forum but there is a little bit of venting anyway. Basically, last year before I went on holiday I bought a few items from Very on BNPL with the payment due in September of this year. I emailed Very a few weeks ago requesting the date that the payment needed to be made in order to…
Thane direct .com
I placed an order pre 8am on Friday ,recieved an email later that day to say item had been dispatched ,then on Saturday another email to say it would be delivered on Tues 31st, then this morning an email to say it would be delivered between 10-57am -11-57am sure enough it was delivered at 10-30 . amazing quick…
complaint - sony & amazon re faulty walkman
Just venting on here as am not sure where the right place is for this... Very frustrated as my Sony walkman S-series died 14 months after purchase (post-1-year-warranty of course) & I can get neither Sony nor the seller - amazon to take any responsibility. Amazon offered £20, saying I had reasonable use out of it. Have…
Complaints about V Festival
Anyone know who I can complain to about this? Better still - Mr Bransons email address? ;-)
Unprofessional instructor
This is a vent more than anything else! I am very into my fitness and was taking up to 12 classes a week, all with the same instructor. A few months ago she asked me to work for her then retracted it (its own thread!) which I accepted and carried on as normal,but since then she has been 'off' with me and questioning me…
[Praise]My poor little !!!!! cat
God alive she is getting so old now she must surely be 18 if not older.. Her fatness has gone and so have her eyes but she is lovely .. i will miss her when she has gone but she has been such a comfort in my life that im not sure what ill do when she is gone.. It does make me sad.. but i love my cat. x
Fixadent advert mini rant
"One of them is wearing dentures" Well both of them should try eating with their mouth closed! Horrible habit! Sorry, I feel better now.
Groupon tricks, over and over
Hi everyone, I felt compelled to write about Groupon, the company who crop up on MSE from time to time often sometimes with good deals, often with big problems. I got stung, along with others with a Photobox offer, where you purchase a deal code, then they send it to you and from there you order from photobox. First off,…
Royal Mail Screw-up
I posted a nice thread earlier, praising a company. So now I'm going to moan about one. :P Royal Mail are going downhill fast. In the past 2 months they have "lost" 3 letters that I sent Recorded Delivery. And an additional 1 didn't even get signed for, was just shoved through the letterbox with the rest of the letters.…
Praise: Wilkinson
Bought a wooden garden bench in their sale, which was duly delivered and constructed. Somehow my DH managed to fail to notice the huge crack running about a foot through the back of the bench until after it was constructed and all packaging had been binned. I emailed Wilkinson to find out about getting a replacement part,…
Praise for the Body Shop
Hi all, Just thought I'd leave some praise here for my local Body Shop store (Swindon) - as all to often we're quick to complain about bad service but never the same with good service. I bought about £60 worth of facial care items at a party recently. When they arrived 2 days ago I used them straight away. I had an…
Random DFS thought...
Just a random thought for a Sunday afternoon: why the hell is there always a sale being advertised at DFS? All jokes aside they do advertise a sale all year round don't they? I mean EVERY advert they produce makes reference to a Summer Sale, or a Winter Sale, or a Blue Cross sale or whatever the hell else... Are they…
Vent: Debenhams Electricals DO NOT Accept Gift Cards or Vouchers
We recently received over £400 in Debenhams Gift Vouchers. We decided we wanted to put the money towards the purchase of an Apple Mac Mini however, there is no way Debenhams will let us buy it with their Gift Vouchers or in fact (if we had one) their Gift Cards. Goods CANNOT be purchased from Debenhams Electricals with…
Apple - Praise.
I'd just like to priase Apple for their outstanding service. I have a white iPhone, which i've had since Feb. It had started to develop cracks at the bottom, where the charger goes in. After googling it, I discovered it is a known fault with the white iPhones. I emailed o2 customer services (as I had ordered and arranged…
Can a vehicle hire shop charge my card without my permission, signature or pin?
I rented out a motorcycle for a week and returned it to the hire shop and paid off the balance due - they inspected the motorcycle, said everything is OK and gave me the signed £500 insurance excess clause to tear up. Today, 3 days later, I just received a customer copy and a hand written note saying, charge of £161 for…
PRAISE - Wetherspoons
Just been in one of the ones this morning in Leeds (in fact am still there now posting this!) Wonderful service - member of staff offered to get me another drink, so that I didn't have to leave my laptop unattended. Free internet (with a decent speed - in fact faster than mine at home). Keep it up 'Spoons (My only…
Praise: Premier Inn - Blossom Street South York
Although a long time reader of MSE, not much of a poster, would really like to praise the premier inn, Blossom Street South, York. We have just had a 1 night stay, (we being Me, the missus, and 3 children) a very nice, basic, "sleep over" as my 7 year old stated. The staff were fantastic, (and didnt moan when I had an…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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