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Praise: Wilkinson

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Bought a wooden garden bench in their sale, which was duly delivered and constructed. Somehow my DH managed to fail to notice the huge crack running about a foot through the back of the bench until after it was constructed and all packaging had been binned.

I emailed Wilkinson to find out about getting a replacement part, and received an email the next day apologising profusely for the inconvenience and promising a new part out within two days, and was told 'just dispose of the other one as you like'. The package arrived on time as promised and they have sent a whole new bench, not just a new part.

Cannot fault their customer service, very speedy resolution and a very happy customer indeed.
"All cruelty springs from weakness" - Lucius Annaeus Seneca
Personal pronouns are they/them/their, please.

I'm intolerant of wheat, citrus, grapes, grape products and dried vine fruits, tomato, and beetroot, and I am also somewhat caffeine sensitive.

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