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Praise for the Body Shop
djbum_syd
Posts: 140 Forumite
Hi all,
Just thought I'd leave some praise here for my local Body Shop store (Swindon) - as all to often we're quick to complain about bad service but never the same with good service.
I bought about £60 worth of facial care items at a party recently. When they arrived 2 days ago I used them straight away. I had an allergic reaction almost immediately to the items.
Being the fool that I am I used them again yesterday (I'd used the products a year or so ago and couldn't understand why it was happening).
I'd heard horror stories of how staff at Body Shops, in general, are unhelpful, refuse to refund/exchange items from parties, etc.
But I had none of this at my local store.
I explained to the women what happened. And right away she apologiesed (not her fault I had a reaction, but it was nice to hear). She offered me a full refund, I opted to try another range. She processed it all, refunded me the outstanding money (instead of the usual credit note some stores give) and said if I had the same problem again to bring the items straight back for a full refund.
Excellent customer service I thought.
Just wish I'd taken her name so I could praise head office about it!
I went in expecting to get fobbed off and was very pleasantly surprised.
There, that's my praise done with.
Just thought I'd leave some praise here for my local Body Shop store (Swindon) - as all to often we're quick to complain about bad service but never the same with good service.
I bought about £60 worth of facial care items at a party recently. When they arrived 2 days ago I used them straight away. I had an allergic reaction almost immediately to the items.
Being the fool that I am I used them again yesterday (I'd used the products a year or so ago and couldn't understand why it was happening).
I'd heard horror stories of how staff at Body Shops, in general, are unhelpful, refuse to refund/exchange items from parties, etc.
But I had none of this at my local store.
I explained to the women what happened. And right away she apologiesed (not her fault I had a reaction, but it was nice to hear). She offered me a full refund, I opted to try another range. She processed it all, refunded me the outstanding money (instead of the usual credit note some stores give) and said if I had the same problem again to bring the items straight back for a full refund.
Excellent customer service I thought.
Just wish I'd taken her name so I could praise head office about it!
I went in expecting to get fobbed off and was very pleasantly surprised.
There, that's my praise done with.
0
Comments
-
Could always contact HO with the details and the time/day so they could identify who it was - plus her name/number would be on your receipt :hello:
Engaged to the best man in the world :smileyhea
Getting married 28th June 2013 :happyhear:love:0
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