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Praise, vent & warnings

Archives for December 2009

New scam e-mail
Just had the e-mail below, I know its a scam but beware it could catch some out. Dear Customer, (note no customer number) This e-mail has been sent to you by BT Internet to inform you that we were unable to process your most recent payment of bill. This might be due to either of the following reasons: 1. A recent change in…
Praise for HDNL
i would just like to say that i have had outstanding service from Newhaven HDNL. I phoned them to see where my package was, and was told it was at the depot. I said i would collect as not far from home. The lady told me where they were, down to turn left by the burger van!! when i got there, the driver had not returned…
Absolutely fumming
Forgive me but I have to have a good rant as I am so P***ed off. My fridge is broken and under warrenty, and I booked well in advance for an engineer to come out today. He was suppose to arrive between 8am-1pm. I checked my phone later on in the morning and noticed a missed call at 11am, private number and no message was…
Regis Hair Salon - complaint
I had a particularly bad haircut the week before christmas from a regis salon. That night I completed the online feedback form but have yet to have a reply. I have looked everywhere for a number to call but can't find one. Does anyone know how i can find the number? thanks
Has anyone complained to Royal Mail?
If so, what did they do about it? For the third time in as many weeks, our lazy postie has posted a 'Sorry, you were out' card through the letterbox when someone has been in. They don't bother to knock or ring the (clearly visible) doorbell. For the third time, I now have to wait 48 hours for the privilege of going to…
Xtreamer team and Etrayz what an absoloute joke!
Has anyone had the experience of dealing with these people, i have an Xtreamer and it is ok, to be honest it ias in the last of a long line of media players i have been through them all more or less. I like that is works as a NAS too. (if anyone knows of others that do let me know) anyway, I saw on there site that they…
Self Service Manchine Tescos
On the 23rd Dec I went to Tesco's I remember specifically what I bought and the bill came to £8. I used a self service machine and paid via debit card. A finest melt in the middle chocolate pudding £5 bag of cranberries £2 sandwich for big issue seller outside £1 However, on my online bank statement it shows my card paid…
Postal scam warning!
Hello If you get a card in the post purporting to be from the Canadian postal service, please treat with suspicion. The card advises that the postal service is holding a parcel for you, but you need to pay £9.95 to release it. By now, alarm bells should be ringing in your head as you can only contact them by phone and you…
Avoid Wynsors World of Shoes
Their customer servcie is the worst I have ever experienced. I bought a pair of walking shoes on the 17th Dec and wore them twice. Firstly on the day I bought them, then again the following day when there was some sleet around. There was some sleet around and I had to cut across a couple of small areas of grass to get…
Dixons Online - Bit of a vent
We ordered a Fridge Freezer and a Tom Tom (Total cost of over £700)from them on 27th December and they offered us delivery of 31st December. Great we thought! So today, I empty the WHOLE cupboard out where the Fridge Freezer is going, do batch cooking for the new freezer as it's larger and I thought I would get organised…
Avoid this Gold Buyer
Do not send your gold items to this man, he has not paid me yet he has not returned my gold ring. Its not that I am attached to the ring, after all, I was selling it, but nevertheless, it is mine, & basically, he has stolen it. I phoned him & got no answer, but he rang me back later thinking I was ringing for an estimate.…
What is the purpose of insurance?
I know this sounds a silly question, but we were two of the customers caught up in the Eurostar mess before Christmas. We'd booked a trip to Disneyland Paris (for my birthday) through lastminute.com but because Eurostar was cancelled, we couldn't get there. Eurostar are allowing customers to claim expenses, but we're…
games basement - advice appreciated
Hi I ordered my kids christmas presents (dsi,psp and 6 games) from games basement on the 7th of dec, the money was taken 8th of dec (unfortunately used debit card not credit!!) . At time of order it said everything was in stock and would be delivered within 2-4 working days. I rang them on the 17th as nothing had arrived,…
Typos, etc
Just so show that spell checkers aren't ALWAYS right Eye halve a spelling chequer It came with my pea sea It plainly marques four my revue Miss steaks eye kin knot sea. Eye strike a quay and type a word And weight four it two say Weather eye am wrong oar write It chose me strait a weigh. As soon as a mist ache is maid It…
ASDA Mobiles
"What a kerfuffle!!" I went to a further away ASDA store than my usual one as it is a Superstore version and while there I noticed a cheap mobile for £22 with £10 ASDA mobile credit included. Seeing it was clearly a bargain I snapped it up but when waiting in the service desk for 10 minutes the attendent hunted around for…
Pharos Parcel Delivery Praise Europe and UK service
Just wanted to let people know that I used this company when I was back in the UK to send myself a parcel of christmas food to France. It was the first time I had used such a service but I was so glad I used this company http://www.pharosparcel.com/Home/ Basically Holly the girl I spoke to was really lovely and helpful…
Silent calls from 01702 226590
Silent calls from 01702 226590 (also 01702226590). Had a silent call from this number on my mobile today. Checked online, and whocallsme.com lists as a possible insurance or claims company-related caller. Dialed the number back from a landline, and got a "the number you have dialed has not been recognised"-type message, so…
Make them pay us for their errors !!
Today is the THIRD time in three days that I have waited in queues, paid for goods, only to either A- have a security alarm at exit or B-get home to find security tag still attached to garment !! AGGHHHH !!!!!!!!!!!!!! Can MARTIN set up a new campaign for stores to PAY US a £10 apology for every time I get embarrassed at…
worst travelodge experience to date
i was silly enough to book a couple of rooms at the Tolworth Travel Lodge for the 28th Dec. I know its cheap and i know that you get what you pay for but this was my worst experience to date. Checked in just after 3pm £29 a room plus 1 car at £5. I know they say the rooms are basis because people do not want to pay for…
Hayes and Jarvis MD
Please can anyone help with a direct email address for the MD of Hayes and Jarvis, I have tried the usual means of communication and am getting no where. Thanks

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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