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Praise, vent & warnings

Archives for February 2009

Halifax and the farce that is bank charges!
I have just got off the phone from a v patronising guy at Halifax and had to moan to someone! By mistake I used our joint accont to secure a free trial with Blockbuster DVD rental. I was meant to use my account but got the wrong card out of my purse. When the free trail ended, £12 came out of my account which failed. Fair…
The Abbey sending me other customers post!
Been in my home for a few years and intially had the expected letters for the previous occupant, sent them back to sender with no probs. Months went by and I was still getting them from the Abbey, immediately contacted Abbey who said they would need something on paper so wrote enclosing some of the letters. They said this…
Readers Digest!!!
Hi, I was wondering if anyone else has had the same problem as me where they send you books you have never asked for or signed up for? I have emailed them a few times and had no response. I wondered what other people have done when this has happened to them. I refuse to pay for postage back to them when I never asked for…
3 Mobile Broadband
3 have to be the worst company I have ever had the misfortune to enter into a CONtract with. I signed up to a 24 month £10 a month mobile broadband contract last March. Since day 1 I have been barely able to get on the net, and at peak times its impossible. I have called them numerous times and get excuse after excuse as…
Great Service @ Boots Peterborough
I checked my bank balance today and noticed an larger than expected amount withdrawn on my debit card from last Sunday at Boots. I found my receipt and noticed that a single item I bought had been scanned twice, stupidly I hadn't noticed at the time and put my pin in.:eek: I didn't think that I stood much of a chance of…
Asda 4-pack opaque tights are rubbish
Why? because they're not opaque - you can see through them. Okay, if I'd read the small print... '30 denier appearance'. Do they know the phrase 'contradiction in terms'? Either something's opaque, i.e. you can't see through it, or it's not. So they charge opaque prices (okay, still cheap, but I didn't get what I thought I…
Help!...finding a companies address?
Hi, Sorry if I have posted this in the wrong place but I wasn't sure where to post it :confused: Can anyone point me in the right direction to find an address of a company. I dont know much about this company only the name, roughly the area its in, not sure if limited or not but the owner is self employed. I've looked on…
Parking ticket with blue badge
Went to the football today and recieved a parking ticket I park in a little slip road that says permit holders only but have parked their for a year displaying blue badge. I have previously asked the police and the ticket warden if its ok to park with a blue badge there and they said it is i have saw cars there get tickets…
Loch Kinord Hotel took money weeks after we did not stay due to substandard room
My husband booked us two nights at the Loch Kinord Hotel on 1st and 2nd January 2009. When we arrived the owner was rude (left us waiting in reception while he attended to regulars in the bar and said he would see what was left in the back of the fridge when I asked if an there was an alternative vegetarian option on the…
Help, Marshall Ward!!
I ordered the wii fit back in January and used my card to pay in full. I had to close the bank account i paid with because it required monthly min. funding which i couldn't afford. I sent Marshall Ward an email last week to enquire about cancelling the wii fit and the customer service team replied it would be fine to…
Knives on sale on ebay - WHAT A BUNCH OF HYPOCRITS!
I see that GreedBay (eBAY) now claim that you cannot list knives for sale on their family-friendly site, What a crock of hypocritical !!!!. A brief search for KNIFE reveals the following: - Knives/ Swords (1285) Militaria (200) Hunting (535) Camping (490) Fishing (296) SCUBA & Snorkelling (58) and of course KITCHEN (and…
schooluniformshop.co.uk
ordered DD a blazer + school shirts and although not the cheapest around deffinalely better quality than most and fast service . wont even bother with the high street from now on.:D
Accident in a retail store
My 2 year old daughter was in instore tonight and bent over to look at some Fifi wellingtons. The metal rod that they were hanging on stabbed her in the face missing her eye by cms. She started to cry and when they looked the end of the rod was not covered by any rubber tip or flattened into a circle or anything. She is ok…
Mcdonalds spam/con survey be very aware
Recieved this email from mcdonalds entered it thinking surely not £25.00 bonus but at the end they asked for my credit cards details i closed the surveyt down as surely this is not righ is it spam? I am unable to click the survey again as will let yoiu do it only once. not sure who to contact from mcdonalds who should be…
British Gas: Compensation Advice
British Gas complaints dept are phoning me on Monday to discuss compensation. Without going into too much detail, they charged me for a gas bill in a house that I moved out of 2 years + ago for a period when I didn't live in the house. Over a year ago, I sent a contract and letter to them to prove this & I was told it was…
Fitness First won't let me cancel
Hi, joined fitness first, soon after my job role changed and I am now 90% of the time out of the country.... rang them and as I have 8 months left on my contract I need a letter from my company (not a prob) but they still want to charge me £150 to cancel... this can't be right surely! I couldn't predict my change in role…
WARNING: Amazon.co.uk has started to CANCEL user accounts! Amazon customer complaint.
UPDATE: ACCOUNT RE-OPENED BY AMAZON Hello, I have just had my Amazon.co.uk account closed by the company, without any warning. Here is the email they've sent me: "My name is Liam O'Shea and I represent Executive Customer Relations within Amazon.co.uk. One of our mandates is to address the most acute account and order…
Clothing ruined - what should I do?
On Valentines Day, we went out for dinner. Towards the end of the meal, I felt a hot stinging sensation on the back of my arm, and a lump of candle wax had landed on me. I soon discovered that the candle on the ledge above us had been dripping throughout the meal - on my coat, which was on the booth seat between myself and…
Love Film warning
3 years ago I took advantage of a Sainsburys free trial offer of trying out their rental service. Before the offer was over I canceled the account. As we also order DVDs to buy from various places including Lovefilm, seeing their bill of £11.97 didn't look out of place, especially as my wife sorts out the bills. To my…
Should I open it?
Hi everybody, I have just received a letter addressed to someone who does not live at my address & I do not know. In fact this is the 3rd or 4th letter I have rec'd addressed to this person. In the past, I have marked the envelope 'Not Known at this Address, Return to Sender' and re-posted them. The return address is on…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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