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free Sky+ box
I recently started a thread complaining about Sky offering a 'free' Sky+ box when you introduce a friend. My annoyance was that at no time on any of the 3 telephone calls did they inform me there was a £60 installation fee. I want to point out to people who thought i was expecting to much (!) that under the new Unfair…
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DHL customs charge, now threatening legal action
I have posted this one another forum, just thought I'd see if I can get some more responses here. Thanks for your help guys! :) :T I'll try keep this brief. Bought some items from America last year and it was couriered by DHL. They delivered my items and then said I'll be getting a letter showing customs charges etc which…
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MCE insurance
What appalling customer service! I emailed to cancel my son's bike insurance. A week later I phoned as I had received no refund of money. Was told you have to write and enclose the insurance document. (nice of them to reply to the email). So I did (lilke a mug!). Got proof of postage as well. One week later still no…
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Homebuy-direct problems, please help
I have a telly with homebuy direct, i rang and asked them what was left on my account., was told £115. Also i am £80 in advance, I then told them when my collecter next comes and i pay £40.00p (more than i should pay.) and with the £80 advance payment the telly is now paid off. Girl on phone said no, i would still owe…
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Samsonite suitcase - AGGGGGGHHHHH
I have had a samsonite case for almost 3 years. For most of that time the zip has been faulty, due to various reasons never got round to returning it. As it has a 3 year guarantee I returned it to store who sent it to samsonite. They have returned it unrepaired as they said it was caused by misuse! I contacted samsonite…
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How do I complain to B&Q??????????
Hi all.. to cut a long story short. I am having an extension built and putting french doors on... B&Q have a new range of wooden oak french doors and I ordered them mid April. Paperwork and advert stated that the company who makes them would call in 5days and delivery would be within 21days of purchase. Heard nothing and…
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car repair delay - can you beat this??
Aaah I hate dealing with car garages. My car developed a knocking noise so I took it to my local Vauxhall garage, turns out my stearing rack needs replacing. Lovely.... they don't have the part in stock but they will get one sent over ASAP. We have now hit week 12 :mad::mad::mad: and I have had every excuse under the sun…
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Does anyone know how long a refund claim from Sleep Depot will take?
Hi I was just curious to see if any other customers of Sleep Depot who purchased after 2nd March and have put in a claim have any idea how long the process will take? We bought goods totally £629 which is sitting on our credit card. We claimed for a full refund immediately but obviously the whole thing is in a real mess…
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A reason not to take out extended warranties?
Hello referring i think to the sale of goods act, any item sold must be fit for purpose and last a resonable amount of time. Assuming this is law, should consumers be buying extended warranties when a TV or fridge should last 5 years plus.
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John Lewis - amazing result
John Lewis wins my business for the future. I bought my otherhalf a watch last year which fell to bits. I took it back and swapped it for another DKNY watch. We lost the watch whilst in France, assuming the clasp broke again and John Lewis agreed to refund it, even though the watch was lost. Brilliant company and excellent…
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Tesco Clothing 20% off
Seles selected summer lines. Now the sign is very very large and says T-shirts,vest tops and crop trs. So I purchased some crop trs! no 20% discount when I complained Customer Service manager said We are having complaints about this all the time ring customer service and complain!!!!!!! The reason???????????/in tiny and I…
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Citroen rant rant rant.
I bought a new car last year from citroen a C4 and it at the moment needs a replacement engine. I told them that i was unhappy about this and that I wanted a new warrenty and a guarentee that if they replaced the engine and if this reoccurred that they would cover the value of my car from the date of the first issue. They…
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Asda - Can They Do This?
This is the first time I have posted on this site and sorry it is a vent! I was in ASDA and bought a bulb kit (a little container with 3 garden bulbs). It was reduced to £1.49 but went through at 2p (yes I was surprised to but thought they may be selling them off as they were spring bulbs) The assistant noticed the price,…
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Help with a Currys dilemma
Hy all, Bought a 50" Plasma telly yesterday ( saturday ) from currys and brought it home, set it up etc. I then get a knock at the door this morning ( sunday ) from the Currys salesman saying they had let me go away with the wrong telly and they want to swap it back ? The model i looked at was on display and i presumed…
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Email addresses of WHSmiths board of directors
Hi All Could anyone supply the email addresses of the senior management team at WHSmiths please ? I have spoken with their customer service team a number of times, promised numerous call backs from management, yet to receive any. At the moment I feel like I and others have been conned by them and the have no integrity…
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Citadel Hardware Ltd. Avoid at all costs!!!Crooks!
I sent some unwanted items back to Citadel Hardware in Huddersfield 3 weeks ago. I have sent numerous emails and phoned the too but still have not had a refund:mad: Last excuse was 'we are moving office and the payment system is down'. ''Fine, I'll have a cheque then'. I was told this was not possible as the MD has to sign…
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zavvi.co.uk- cant register, any helpline?
zavvi.co.uk- i cant get past their registration page.. tried various options, but taking sooo long. anyone have a phone number where i can call to sign up / place an order?:confused:
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Absolutely Furious I Could Scream
Long story so please bear with me... My sister is getting married in September so we went bridesmaid dress hunting in late Feb at TONIA ANN BRIDAL CENTRE, TYNE & WEAR. They measured the 3 girls and advised us what sizes we needed so we ordered away. Paid £200 of a £282 bill as deposit (50%) and part payment of the balance.…
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Zavvi online - charged for something I didn't order!
I had a post here a while ago about some problems dealing with this (as it turns out - awful) retailer. Bascially I wanted to cancel an order I had with them. It took an age to finally contact them and the website showed no signs of my order at all. Zavvi finally contacted me and told me that my order mustn't have gone…
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Crown Hotel Chertsey - Rip off drink prices
http://www.crownchertsey.co.uk/ 1 pint of basic lager Fosters £3.40, Single Vodka & Lemonade £3.80 - absolute rip off.
