Email addresses of WHSmiths board of directors

BIGGER_THAN_THE_GAME

Hi All

Could anyone supply the email addresses of the senior management team at WHSmiths please ?

I have spoken with their customer service team a number of times, promised numerous call backs from management, yet to receive any.

At the moment I feel like I and others have been conned by them and the have no integrity whatsoever.

BIGGER_THAN_THE_GAME

Please help ?

mute_posting

What do you want to complain to them about?

Share here and help others avaiod or get other's perspective on your situation.

dzug

It's very unlikely that someone so senior in a company looks at their own e-mail, even if they have an e-mail address. They will have a PA who will divert stuff such as yours straight to the normal customer relations team.

Try writing instead. It will get the same treatment but will be easier. You can mark it 'for the personal attention of ....' but he'll still be shielded from it.

annsie

find out what their trading name is or company number and go to www.companieshouse.gov.uk and pay £3.00 et volia list of current directors and their addresses

annsie

go onto companieshouse.gov.uk and request a list of directors. you need to pay £3.00 and send a letter to them at their home address. May work dont know worth a try

BIGGER_THAN_THE_GAME

The reason I ask is that in the days of dealing with TalkTalk's incompetence, someone kindly posted Charles Dunstone's (the MD of Carphone Warehouse) email address, and that helped get the issue resolved.

The bottom line is that if a retailer cancels an order after the customer has received an order confirmation, they should have spoken to the customer prior to this. If it has made a pricing error it should apologise and offer something in compensation as a way of restoring the faith in the company and integrity of the website. When neither this happens I do believe the senior management should explain why their company is behaving in this manner.

Riq

BIGGER_THAN_THE_GAME wrote: »

The reason I ask is that in the days of dealing with TalkTalk's incompetence, someone kindly posted Charles Dunstone's (the MD of Carphone Warehouse) email address, and that helped get the issue resolved.

The bottom line is that if a retailer cancels an order after the customer has received an order confirmation, they should have spoken to the customer prior to this. If it has made a pricing error it should apologise and offer something in compensation as a way of restoring the faith in the company and integrity of the website. When neither this happens I do believe the senior management should explain why their company is behaving in this manner.

No they don't in short.

mute_posting

Can you elaborate any more on the actual details? I.e. what type of thing you were buying and what it was (mis?) priced at.

Isn't the "order confirmation" just notice that the order has been received and is being processed?

Also I beleive that the "contract" is only formed when the order actually ships.

HTH

MP

uktim29

BIGGER_THAN_THE_GAME wrote: »

The bottom line is that if a retailer cancels an order after the customer has received an order confirmation, they should have spoken to the customer prior to this. If it has made a pricing error it should apologise and offer something in compensation as a way of restoring the faith in the company and integrity of the website. When neither this happens I do believe the senior management should explain why their company is behaving in this manner.

Just sounds like your one one rather than really needing to complain.

IvanOpinion

BIGGER_THAN_THE_GAME wrote: »

The bottom line is that if a retailer cancels an order after the customer has received an order confirmation, they should have spoken to the customer prior to this.

One owuld have thought that they should have sent out an order cancellation by the same route as the confirmation.

If it has made a pricing error it should apologise and offer something in compensation as a way of restoring the faith in the company and integrity of the website. When neither this happens I do believe the senior management should explain why their company is behaving in this manner.

Firstly, there is no law that says they have to apologise (even if there were it would probably be via a proforma generated by a computer with the usual weasily words .. but if that sort of thing makes you happy). Secondly compensation is rewarded for actual loss, not because somebody was mildly inconvenienced. Thirdly, as far as 'restoring faith in the company and integrity of the web site', do you not think you are being a bit melodramatic?

Finally things like this have very little to do with senior management, unless you are the spouse or child of one of the board of directors they will generally not be interested (although they may pay it a little bit of lip service). It appears (from what you have disclosed) that there has been a stock issue and that they failed to send out a note saying the order had been cancelled.

Ivan