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Praise, vent & warnings

Archives for January 2008

new car upset
hi hope someone can help me, my mom got a car from a good dealership the reg was 2007, she took it home and she saw a receipt for repairs for accident damage she wasnt told about this on purchase, she called them up and they told her that they didnt know about it but they would make full disclosur which they did, they said…
ROYAL MAIL Special Delivery
Hi, I’m looking for some help and advice with Royal Mail’ special delivery. Sorry about the long post. I had a very expensive laptop sent to me via SD Next day on the 7th December 07. It had enhanced insurance up to £2,500. I tried to track and trace over the weekend but kept getting the message ‘Information on your item…
HQ Hair now I'm annoyed
Anyone had probs with the 48 hour delivery from them? Ordered a £45 necklace on sunday morning, so allowing for the fact it was a weekend I would have expected it to arrive yesterday or today but it hasnt :rolleyes: Probably turn up tomorrow but I was just wondering if anyone else had experience of them?
Card scam beware!!!!!!!!!!!!!!!!!!
Just got this from another forum.............. Latest scam This one is pretty slick since they provide Y O U with all the information, except the one piece they want. Note, the callers do not ask for your card number; they already have it. This information is worth reading. By understanding how the VISA & MasterCard…
Solar Panels
Hi, I am new to this so excuse any errors please. I wanted to know if anyone had dealt with a company called SMART ENERGY. They supply and fit solar energy systems. We have had solar panels supplying our house with hot water since 1982 and they have been great and saved us loads, problem is that they are not working…
B&Q: warped doors and poor customer service
First post on this board, but would like to get this of my chest! Also hoping someone has a suggestion how best to address complaint. Basically, we spent a fair bit of money on new floor, kitchen units, doors and worktops. Delivery arrived 17th January, they phoned us the day before to confirm and say if am or pm delivery.…
HMV - anyone else waited ages for their order?
I ordered with HMV nearly two weeks ago and still my status for all the items says 'item to be ordered from supplier'. Usually I receive stuff from them within a few days, 1 week at a push so am wondering if anyone else has been waiting a long time too? And yes I know other retailers are cheaper but I had gift certificates…
Read This (COMET) Read This
Hi all to catch up on my problem read this http://forums.moneysavingexpert.com/showthread.html?t=710677 Today i was on the phone again to comet customer services ha (JOKE) and managed to get a lovely woman on my side about my laptop great she said she will ring them and see if they can accept the laptop back with out…
Beware - Friends Reunite Membership...v
Hello, Just wanted to make people aware, 6 months ago I registered on the Friends reunite website and decided to upgrade my membership to enable me to try and find some lost family members. I had no problems upgrading and membership payment went through also with no problems. This week I received my credit card bill and…
Where do I Stand?
Hi Everyone I was wondering if anyone could help me with this problem? I've been a member of a gym since 2005. When I originally joined I signed up to pay monthly membership by Standing Order. The gym has recently been taken over by another company and I've just noticed that they have set up a Direct Debit with my bank.…
Someone keeps faxing my phone!
Some dumb company keeps trying to send faxes to my home phone, which ties up the line for ages, and if I am out, I come back to an answerphone full of fax tones. I don't have a fax machine so can't fax them back to ask them not to do this. I've tried phoning the fax number and did once get through to someone, and asked…
Tesco took my money twice
Hello all, My shopping was delivered on 18/1/08 . On the 21/1/08 the money was taken from my bank account twice. I contacted Tesco's on the 25/1/08 and this money was refunded I was told this would take three working days. I contacted my bank (HSBC) today as I have yet to receive it and they say it will take at least seven…
the Beach Factory
:T i ordered yesterday lunchtime, here by 10.35 today! really quick, had to email to cancel an item and cheekily said shame postage not free as spent over £xx, Jennie came straight back to me, no probs on cancelling the item, refunded my postage, and upgraded to recorded next day! one item is missing, but i have every…
Quick sale of good act question - after some guidance
Hi All, Just a quick bit of guidance really. I had a faulty Humax PVR a couple of weeks ago, I called Humax as per the warranty procedure (the box is 10 months old), they (after a lot of chasing) replaced it with a refurb on Friday. The refurb is faulty as well (different fault but nonetheless...). I've just spken to JLP…
Littlewoods, Admin Charges & Poor Customer Service-Rights?
For the past 5 months i have tried in vain to get an admin charge taken off my account for £12 as i was 4 days late paying due to a holiday, however throughout this time i have phoned, wrote letters (unanswered) & e-mailed, but with little success. I have had people ringing me at work chasing me for the money - one of…
LLoyds TSB Scam
Just had this email which I believe to be a scam-if I am wrong-my apologies but as I am not one of their customers they would not be emailing me. Ive just forwarded it to LLoyds TSB. Do not click on any links if you are a customer. Dear LloydsTSB Bank Internet Banking user! Our Maintenance Unit is performing an arranged…
experian problems
Experian?? Am I the only one that has problems with experian and the company that does their free credit checks? Many years ago, I applied in good old fashioned writing to Experian for a credit check. Received in the post, all ok, end of story. About 2 years ago, I thought I would get an update, I think I might have been…
Virgin media
:rolleyes: Cannot believe it, but again they have changed my broadband from 'M' to 'XL'. They did this about 6mths ago for like 3mths in a row, promising everytime i rang to say yet again i was being charged for XL that it was sorted. One month i got charged for 3 connections :confused: This time they had the cheek to tell…
MFI Problem
We ordered a bathroom and have had nothing but hassle from the start. The salesman ordered 2 sets of bath taps and that took several unanswered phone calls and trips to the store to sort out. When delivered it came with the wrong and broken toilet, so went into MFI and discovered the wrong one had been ordered. Even though…
Ebay item never arrived.....
Sorry if i am not allowed to post this here :confused: I won the item on 13th Jan and paid at same time via PayPal. Seller has assured me that they posted 1st class, on 15th Jan and keep telling me that they also posted other items that day and everyone else has received......apart from me. It is obviously WAY too long…

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MSE News

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Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
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Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
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