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new car upset

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hi hope someone can help me, my mom got a car from a good dealership the reg was 2007, she took it home and she saw a receipt for repairs for accident damage she wasnt told about this on purchase, she called them up and they told her that they didnt know about it but they would make full disclosur which they did, they said it was only bodywork damage ,my question is does she have any rights because they didnt tell her about it
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Comments

  • Butlers1982
    Butlers1982 Posts: 3,286 Forumite
    Has the car been an insurance rite-off?
    If it has then she has grounds, if not I dont think she does to be honnest

    Has she told them she wants to give it back?
  • efrat
    efrat Posts: 14 Forumite
    no she hasnt shes too upset i think she should say that she wants to return it because they have been dishonest with her
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    Where was the receipt for repairs?
    Gone ... or have I?
  • hartcjhart
    hartcjhart Posts: 9,463 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    its not up to the garage to tell her about the damage BUT up to her to ask,

    is there anything on the logbook saying about damage if there is she may have a chance of a refund,but I wouldnt hold my breath Im afraid
    I :love: MOJACAR
  • dfh4np
    dfh4np Posts: 68 Forumite
    "its not up to the garage to tell her about the damage BUT up to her to ask"

    Thats poor, another easy ripof of consumers !

    Any damage will affect the value and should be disclosed.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    dfh4np wrote: »
    "its not up to the garage to tell her about the damage BUT up to her to ask"

    Thats poor, another easy ripof of consumers !

    Any damage will affect the value and should be disclosed.

    depends on the quality of work.
    the buyer only found out by the receipt.a dishonest garage would have thrown away the paperwork,no?

    many,many new cars are damaged in transit to the dealers and are repaired en route or at the dealers before ever being registered
  • sarahg1969
    sarahg1969 Posts: 6,694 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Was the vehicle bought from a dealership that dealt in the same make as her vehicle?

    If so, was her vehicle repaired at a dealership (that one or another one dealing in the make)?

    If it was, then they certainly would have had access to repair information from their computer systems.

    Unfortunately, however, it IS up to the buyer to ask.

    Were the repairs substantial?

    If they purchased from auction, they may not have known. If they took it in part-ex, speak to the previous keeper and ask him/her if the garage was told aboout the damage. Obviously you have no axe to grind with that person, so make that clear from the outset.
  • Smi1er
    Smi1er Posts: 642 Forumite
    efrat wrote: »
    no she hasnt shes too upset i think she should say that she wants to return it because they have been dishonest with her

    How have they been dishonest?

    Did she ask if it has been involved in an accident?

    Did she have the car inspected by a third party?
  • pulliptears
    pulliptears Posts: 14,583 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    One of the first questions to ask when viewing a car, be it dealer or private is

    "has it been involved in any accidents?"
  • you do not ask, unlike many things you can check for sure
    you check through the relevent authorities and check if it has been in an accident or any outstanding loans on it and you pay for this service,
    HENCE why people ask own fault realy if they are given a dishonest answer .
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