new car upset

efrat

hi hope someone can help me, my mom got a car from a good dealership the reg was 2007, she took it home and she saw a receipt for repairs for accident damage she wasnt told about this on purchase, she called them up and they told her that they didnt know about it but they would make full disclosur which they did, they said it was only bodywork damage ,my question is does she have any rights because they didnt tell her about it

Butlers1982

Has the car been an insurance rite-off?
If it has then she has grounds, if not I dont think she does to be honnest

Has she told them she wants to give it back?

efrat

no she hasnt shes too upset i think she should say that she wants to return it because they have been dishonest with her

dmg24

Where was the receipt for repairs?

hartcjhart

its not up to the garage to tell her about the damage BUT up to her to ask,

is there anything on the logbook saying about damage if there is she may have a chance of a refund,but I wouldnt hold my breath Im afraid

dfh4np

"its not up to the garage to tell her about the damage BUT up to her to ask"

Thats poor, another easy ripof of consumers !

Any damage will affect the value and should be disclosed.

custardy

dfh4np wrote: »

"its not up to the garage to tell her about the damage BUT up to her to ask"

Thats poor, another easy ripof of consumers !

Any damage will affect the value and should be disclosed.

depends on the quality of work.
the buyer only found out by the receipt.a dishonest garage would have thrown away the paperwork,no?

many,many new cars are damaged in transit to the dealers and are repaired en route or at the dealers before ever being registered

sarahg1969

Was the vehicle bought from a dealership that dealt in the same make as her vehicle?

If so, was her vehicle repaired at a dealership (that one or another one dealing in the make)?

If it was, then they certainly would have had access to repair information from their computer systems.

Unfortunately, however, it IS up to the buyer to ask.

Were the repairs substantial?

If they purchased from auction, they may not have known. If they took it in part-ex, speak to the previous keeper and ask him/her if the garage was told aboout the damage. Obviously you have no axe to grind with that person, so make that clear from the outset.

Smi1er

efrat wrote: »

no she hasnt shes too upset i think she should say that she wants to return it because they have been dishonest with her

How have they been dishonest?

Did she ask if it has been involved in an accident?

Did she have the car inspected by a third party?

pulliptears

One of the first questions to ask when viewing a car, be it dealer or private is

"has it been involved in any accidents?"

THE_LONE_RANGER_4

you do not ask, unlike many things you can check for sure
you check through the relevent authorities and check if it has been in an accident or any outstanding loans on it and you pay for this service,
HENCE why people ask own fault realy if they are given a dishonest answer .