Virgin media

continualdiamond

:rolleyes:

Cannot believe it, but again they have changed my broadband from 'M' to 'XL'. They did this about 6mths ago for like 3mths in a row, promising everytime i rang to say yet again i was being charged for XL that it was sorted. One month i got charged for 3 connections

This time they had the cheek to tell me on my account records that someone rang up to request it being changed (looking back i should of asked for the date and time of call). I was so :mad: , because i know i haven't rang up and i know OH hasn't as that kind of thing we would of discussed first.

Im then told they cannot credit it until next mths bill....oh, i don't think so...Im not paying for something i didn't ask for.

Then had the cheek to charge me £5 non direct debit and £10 late payment charge. I had a call 2 weeks ago from them, apologising for the miss information i was told regarding direct debit (told i could choose my date, so picked when i got paid (22), then got my bill saying it would come out on a different date, rang up, told the 1st month its taken early, so had to cancel)

Told to wait for the 2nd bill, so 2 at once and pay it all, then i could set up a direct debit again and pay a token £1 bill for the 1st month direct debit taken early, then after that pick my own date.

Great i thought, got the womens name, but telling them that information today and the ladies name, they say no such record of that call on my file. Will not wavier the charges.

So i refuse to pay my 2mths bill all up, i have paid last mths and they can wait a few weeks to receive the rest of the payment. Though im then told cos i made a partial payment if i don't pay the rest they'll disconnect me on the 12th Feb.....

I've had enough of the customer services team the past year, nothing but trouble and forever changing my products. Its not that hard surely to keep customers files up to date. In terms of the actual services (i have all 3) i've never had any problems, but bills are just a nightmare.

Have rang sky to compare products and overall its much cheaper, so roll round March the 1st, when my V+ 12mth contract is up, im leaving....