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Praise, vent & warnings

Archives for November 2005

Buying a new printer?
I recently needed to buy a new printer, having used Epson for several years, I bought another one. Simple? I bought one from Currys, took it back to our office, and needed to type an A4 envelope. The envelope would not fit into the paper feeder on the machine! All Epson printers we have in our office allow for the…
Amazon
I have ordered with Amazon before and have never really had any problems, however, my last order has been nothing but problems. I ordered a week ago a dvd, a game and a game accessory for my son's birthday, which was yesterday. At the time of ordering no delays were mentioned. I kept checking the website to see whether…
Beware! GAME no longer issue refunds
Took a game back to the Game store today as hubby bought the same one that I had already got for son for christmas pressie. Noticed as they were selling stuff to peeps that they were asking them if they had checked their systems were compatible as they didnt give refunds. When it came to my turn I explained the circs and,…
e-bookers - superb
Yesterday was the first time I've used e-bookers and have to say the service was perfect. Found a flight, confirmed details on line and received an email confirmation at 1.38.p.m. Tickets were received special delivery today - less than 24 hours after booking.
lastminute.com - more like lastminute.scam
I would like to vent my anger with lastminute.com who have proved to me that they are just ticket touts like the rest of the scammers around. I booked tickets to take my partner ice skating at Old Trafford Football Ground Ice Rink. They failed to provide the tickets and failed to give me a refund of £20! This is the e-mail…
Tiscali broadband taking over phone-line
When i signed on for tiscali they casually mentioned that as part of their package there were free calls for the weekend, i was pleased & thought nothing of it, big mistake :( . They took over the whole phone-line & we received a massive £50 bill for a months use when its normally £9.99 unlimited with talk-talk:mad:!!!!.…
Apple Wrecked My Ipod. BEWARE!!!!
This is my first post so bear with me. I just want to warn others of the perils of dealing with Apple Computers. I have an Ipod which developed a fault in the spring. Went through the Apple procedure of booking a courier to send it back to them (In Holland). 2 weeks later it was sent back to me smashed. The whole front was…
Acer TFT
I bought an acer TFT from amazon. It was fine when I first got it but after 3 months developed an annoyed flicker. Telephone Acer customer support (0870 number grrrrrr..) who gave me an ID number and the courier number to telephone and arrange collection (another 0870 number grrrrrr..). The monitor was returned on 13th…
I am so SO angry!!
:mad: Grrrrrrrrr!! Back in August I ordered a DS console from the Great Universal catalogue. It never arrived. As advised I waited a couple of weeks, then rang and re-ordered it. That one came and was signed for. I received a letter from GU asking me to sign and send the letter back to state I had not received the original…
Woolworths three for two on chad valley
Spent ages trying to find three for two on chad valley toys. Found toys with stickers on them with the present in the corner only to be told this offer had finished last Sunday arg..... asked why they did'nt remove the stickers was told it meant it was suitable as a present (yeah right) gutted. Will be taking them back…
Disappointing buying experience.....
Hi everyone, Just looking to vent my frustration here. 3 weeks after ordering from an online retailer I have recently been informed that it may take up to 6 weeks to deliver the items I ordered. Am I impatient? would waiting 6 weeks for delivery of item's that you ordered be acceptable? Is it legal for a company to…
Callpreventionregistry.com
I don't often loose my cool but this has made me quite angry. I wanted to stop nuisance phone calls. Instead of checking with MSE first, I came across this website (I think through Google). They seemed very caring - even suggesting you sign up on behalf of other members of your family so I did - for myself and my mother…
new phone no + cold? caller
Just got our landline hooked up and within 20 mins had a call about getting our windows done and 5 mins later a "wrong" number. how could that happen - do telewest sell a database of their number?
Dell Computers
I've had the misfortune to buy a new compouter from Dell. This was delivered last Tuesday and there is a problem with the sound card. I 'phoned Dell Technical support on Friday and the fault could not be remedied at home by me. They said they would collect the pc, repair it and return it. I said this was not good enough…
Tesco Jersey DVD Delivery Delays
Tesco Jersey are having major problems, don't know what they are exactly, or if it's only dvds that are affected, customer services wouldn't be specific. but they're swamped with complaints & have a huge backlog to deal with I've had items on order with them for more than 2 weeks now & there's no sign of them even being…
Incorrect pricing at comet
Been searching for new fridge freezer for the past month, knowing what brand we wanted and checking prices via the net we found that comet have the wrong prices in their stores on the model of fridgefreezer we wanted. How many people have paid a hundred pounds more for this model??? We saw model priced £499 last week and…
Sony Repair Service
I purchased an upper-end MP3 player from Sony as an 18th birthday present for my son. I was lucky enough to get it via a contact who works for the company as staff sales, (unfortunately we are no longer in contact) and paid around 170.00 for it. My son only had the player for around a month, and the headphone jack snapped…
Highland Store
Hi, I ordered a fisherman's hat from here, but ordered the wrong size. I had a rapid and friendly response to an e-mail asking how I might exchange the item, and the correct size arrived (post free) 48 hrs after I had returned the incorrect one. Excellent quality too. Regards, White
Sky
I know Sky have been mentioned time and again. But we finally decided to ditch NTL, as they haven't sent us a correct bill for over 12 months and need constant chasing up ( and yes I know Sky will be just as bad but a change is a good as a holiday .....) and the guy that installed was brilliant. He kept me well informed,…
My Son Choked
Hi all Just a quick one. I bought some cheese tomato and basil tortellini from tesco a couple of days ago I cooked it up yesterday myself and my son sat down started to eat when he started to cough & choke I put him over my are and started to hit his back but nothing was happening so I put my fingers in his mouth pulled…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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