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Praise, vent & warnings

Archives for September 2004

How has your week been?
Have had bad moneysaving week so far. How has yours been - any worse? Overcharged on shopping (Tesco), late also + appalling customer service have had to ring several times and waiting for a manager to ring back - I think he's scared - and so he should be - grrrhhh; can't get my scot. power account sorted online so don't…
Ticketmaster and their ilk
I can't be the only person questioning the extra charges added to the price of gig tickets when you buy them. I bought 2 tickets for REM at Hyde Park next summer from Ticketmaster, advertised at £35 each. However on top of that ticket price was then added a £4 service charge and a £4.95 processing fee. Is it just me or do…
Pets at Home
has anyone had any problems with 'Pets at home', the pet superstores? I bought a hamster on Sunday and fed, watered and cared for it lovingly. This morning he was dead. I took him back and they seemed a little too used to such incidents for my liking. They were really insensitive, no apology and just plonked the box…
Freeola
Deleted by WHA - just had an annoying week, being severely messed about by this firm. I don't feel that I can recommend them any more. Such a shame after a few years of good service, but this time, they were useless and cost me a lot of time and money due to their persistent mistakes.
Women's clothes sizing...arghh!
How can the 'same' size on the label be so different in different shops? This year, despite us having a very happy relationship in the past, M&S seems determined to convince me that I am a funny shape & should not be buying any of their jeans or trousers. Couple of months ago I needed a new pair of black trousers quickly…
LATE DELIVERY
My Tesco delivery was booked 1-3 pm yesterday. Arrived at nearly 1/2 3. I had to phone them up to find out if were delivering at all. (They were meant to let me know if running late. Took 5 mins to get thru then kept holding for few mins and told the driver was running about hour late. Had to cancel my Dr appointment and…
security breach – customer Bank Acc Nr in email
Anyone here ever received an email from a bank, retailer or other business quoting your highly confidential information, such as your bank account number, credit card number or savings account number? A member of my family recently received an open email (as opposed to a 'secure message') from a building society, stupidly…
BBC Messageboards
I am so so so fed up of trying to log on to the BBC messageboards - it takes soooooooooooooooooo long for the page to load and to post replies! >:( Why cant someone from Auntie produce a messageboard like this? ??? Far easier to use and so quick to post... Rant over.!
CASHPOINT fraud and how it works...
Many 1000's of people have found that their bank account has been emptied without their knowing and they were the victim of a massive scam that is sweeping across the UK. So how does it work and what do you have to watch out for? 1. The most simple type of scam at the cash point is the 'Lebanese loop' This is a piece of…
Help - LX Direct & Business Express - Catch 22
I ordered an item from LX Direct. Their delivery contract is with Business Express Business Express attempted to deliver it on 2 evenings after 6pm (not in the day time when I am usually at home) They gave a 3rd delivery date which was Saturday - but did not deliver on that date and I have heard nothing since. They do not…
Orange Customer Services
ARGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG Thank you, I feel better
Where are these bloomin e-mails coming from?????
Hello all, Had another one of these bloomin e-mails from someone on behalf of somebody that died! Where are they getting the email addresses from ??? Ill cut and paste, it's a cracker this time!!!!!!!!!! DR.TOBY AHMED. AUDITING AND ACCOUNTING UNIT FOREIGN REMITTANCE DEPT CREDIT BANK BENIN COTONOU-BENIN REPUBLIC WEST…
Credit card applications
We have just received a letter and application form for a debit card to use with our Flex Account. OK so far, we then looked at the form and found that it had been filled in for us already, account numbers and all. All we had to do was to allocate passwords; it even had a section for an address change. Had the letter…
intoy
https://www.theintoy.co.uk/login.php excellant company :) swift delivery and updates on order progress will definately use again :)
Stop annoying phone calls
I found this site today http://www.tpsonline.org.uk The Telephone Preference Service (TPS) is a central opt out register whereby individuals can register their wish not to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered on the…
dabs.com customer care
Dear Savers, Does anyone know how to actually to speak to someone at Dabs? Is there a customer care number? I sent so many emails my keyboard is worn out! My troubles are two folded: - A refund that apparently has been declined by my credit card provider for an item I return as faulty (I followed up and AMEX would not…
Warn you about Tesco.com overcharging
Three weeks ago I received a Tesco grocery delivery and a multisaver BOGOF Rolo/Milky Bar lollies was not credited I rang up and was credited the difference and an apology a 'one off'. The next week all my mulisavers were overcharged 30 items a value of £14.00 yet again an assurance it would not happen again a little bit…
Halifax Insurance Incompetence
I got a letter from Halifax Insurance claiming I was in arrears with my home insurance. On phoning them up, the guy claimed I hadnt paid for the insurance taken out in Feb. I queried why it had taken 8 months for them to work this out and he claimed they had thousands of customers so some were bound to slip through! He…
Mobiles sending text to BT home line
Hi I'm really annoyed. >:( This week I inadvertantly sent a text message to a friends home number instead of her mobile, I thought nothing of it as I thought it would be rejected. I've now found out that it is possible to send a text message to a home phone and it is either converted to a text message which shows on caller…
Offshore call centres
Do they think we are stupid or something. Phoned Prudential callcentre re endowment policies etc. Told by the operative that his name was Keith. He had a distinct accent. So at the end of the conversation I asked where the callcentre was - he replied reluctantly India. Do these companies take us for complete idiots. Are…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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