dabs.com customer care

elsavo

Dear Savers,

Does anyone know how to actually to speak to someone at Dabs? Is there a customer care number?
I sent so many emails my keyboard is worn out!

My troubles are two folded:

- A refund that apparently has been declined by my credit card provider for an item I return as faulty (I followed up and AMEX would not decline a refund)

- And the purchase and delivery of a monitor. Dabs collected the money over 35 days ago and did not deliver the goods. In the process I could have ended up paying over 5 pounds of interest for something that was never delivered....

In frustration I went to check my account and found out they decided not to deliver it without letting me know.... (Still no credit back on my AMEX).

Fortunately I then went to eBuyer and bought a better monitor for less....

Am I the only one to have these issues? I used to rate dabs highly especially for their after sales service.

Not any more...

Ciao

student100

BT online directory enquiries gives (0870) 4293000. I've not tried it though.

elsavo

Thanks a lot Student but behind that number there is an announcement saying that Customer care is now handled through the www

???

Kellm9

Elsavo,

I currently have an issue with DABS regarding a return / refund of credit card. Still early stages for me. I would be really interested to hear how you get on with your current issue.

Did you eventually get your monitor that you waited 35 days for. ?

I agree it is a nightmare trying to get a hold of Dabs customer service. The 4 hour email response umm do I need to say. I have been waiting for a reply for 3 days now.

regards

reen_3

dabs.com is one of my least favourite companies in terms of service.

a while ago we ordered a scanner from them. with the order successfully placed, i called up work and requested a day off on the date that the scanner was supposed to be delivered. it didn't arrive.

i called dabs, who said that it'd be there the next day. so i took another holiday. no luck that day, either.

the following day, my husband took the day off. he actually sat by the window waiting for the parcel force van. the van came. it stopped, the driver got out, looked around, got back in the van, and drove off. all this time, my husband was shouting to him from the open window (we live on the 3rd floor). we call dabs again. this time they tell us to call parcel force. i tried to argue that my purchase was from dabs, not parcel force, and that it was their responsibility to sort this out. much good that did.

i called parcel force. they suggested that we go and pick up the parcel from them. i politely declined, stating that i did not pay £6 postage to go and get my own scanner. plus, i had no car and their centre was in the middle of nowhere. parcel force promised to deliver the following morning.

so the husband takes another day off. this time he sits outside of our front door for almost 3 hours before the van pulls up. it was the same guy who was there the day before. my husband asks what happened. the guy said he couldn't find the house (despite the number being clearly written on the door in letters that a blind man could see).

between my husband and i, we lost 4 days' worth of pay to receive an £120 scanner. i wrote letters to both dabs and parcel force to complain. no reply from dabs, but parcel force sent a letter promising a cheque for £15 for the inconvenience. two years later, i'm still waiting for that cheque.

pocoloco_2

"the following day, my husband took the day off. he actually sat by the window waiting for the parcel force van. the van came. it stopped, the driver got out, looked around, got back in the van, and drove off. all this time, my husband was shouting to him from the open window (we live on the 3rd floor). we call dabs again. this time they tell us to call parcel force. i tried to argue that my purchase was from dabs, not parcel force, and that it was their responsibility to sort this out. much good that did. "

Actually I think at that point the responsibility is with the carrier. dabs did despatch when promised. I used to work for a company that used parcelforce...I think they need to retrain some of their drivers as we had problem with drivers just ringing the bell once then walking off without waiting forpeople to answer the door, not leaving cards etc.

MarkyMarkD

Actually I think at that point the responsibility is with the carrier.  dabs did despatch when promised.  I used to work for a company that used parcelforce...I think they need to retrain some of their drivers as we had problem with drivers just ringing the bell once then walking off without waiting forpeople to answer the door, not leaving cards etc.

Well yes, the responsibility for the goods lies with the carrier, and they would have to compensate or whatever DABS. But your contract is with DABS and it's their problem to fulfil their contract by delivering the goods. Parcel Force are acting as DABS' agent in delivering the goods.

shoe_addict

I purchased an mp3 player from dabs last year as a pressie for my boyfriend. After 2 months it broke so I returned it. The first time dabs tried to refund the money they claimed my credit card had refused the refund, so I emailed them and got them to try again and the second time it went through. My problem was, that at no point did they refund the post + packing that I paid them when I purchased the player or the money I had to spend sending it back. It worked out that I was £9 or £12 out of pocket (I can't remember which) for an item which I was no longer in possesion of through no fault of my own. I emailed them several times asking if they would refund the extra money and never recieved a response.

webmasterpolo

I've heard a few goods stories and a lot of bad stories about dabs.  Maybe we should compile all our bad stories in this post and l would be happy to email it to dabs customer care and the CEO and see if we get a response.  

BTW shoe addict l'm not sure if the p+p is covered under the sale of goods act for a faulty product. Does anyone know? I'm buying loads of items online for xmas and l hadn't thought of this important point.

It might be the case that it is considered separate to the product and if is delivered on time etc forfills it's part and only the faulty product is due for refund. From a c/s point of view obviously both buy hey, they don't sound too interested in c/s.