Phones & TV

Archives for March 2020

Sky's Programme Reminder Function
The Sky Q boxes have dropped the use of the programme reminder function which as a Sky customer I really miss, as I dont necessarily need to record them. I emailed Sky my complaint, and this was their reply: The option to set programme reminders isn't available with Sky Q as our research suggested that people preferred to…
Weird problem with phone after transfer from TalkTalk to Vodafone
This transfer seemed to go fine, upgraded to fibre to the cabinet at the same time.Faster broadband, working phone and charges being accrued to Vodafone (and bills paid). Many received calls. However, had a couple of people calling who claim we are not answering. We can't know how many have tried and not told us…
Can't cancel sky via email, has anyone had success via post?
Hi am trying to cancel sky on behalf of my parents who are unwell. I wrote on their behalf to a public facing email on 24th March, their next bill is due 24th April. The 3 subsequent different Sky addresses I found all bounced back, including the one I found on here for referring complaints to the Chief Exec. Is it…
SIM only confusion
I am on Vodafone on a 2 year contract. I pay £30 pm with 25g data. I have asked them for a redemption figure this is £38. I have seen a sim only deal with Vodafone after cashback etc with 60g for £14 pm I want to switch to this, is this something I can do easily? Seems to good to be true
BT broadband cancelled and watching sky cinema
Hi All, Has a homemove with BT but had to cancel on Thursday as the move was postponed due to civic 19, BT went and cancelled by connection after I said not to. currently have no broadband and waiting in a 4g mini hub from them. If I were to buy sky movies when would this activate and do I need a broadband connection to…
BT Sport Credit
BT are now offering to credit your current months credit to your account. There is a link to a form on the My BT page. Very pleasingly there is an option to instead donate the amount of your credit to the NHS Charity.
Replacing landline with mobile number but keeping existing hand sets?
This is probably a dumb question, but is it possible to get an adaptor that has a sim card in it, which can then plug into an existing IDECT house answer phone (replacing the cable from the land line)? I am trying to find away of replacing a land line with a mobile sim, but keeping the traditional phones the house already…
Sky Q questions.
Looked but can't find the answer on Sky. How does Sky go work? Can I use it in my own house to watch things? Next how much does multi room cost, is this one off for a mini box or a monthly add on to my subscription?
Virgin Media
my virgin media contract ends soon, big price hike, cannot contact them, hold on phone for ages the get cut off. At the end of my tether.
Downgrading Sky!
Can anyone offer advice, I'm trying to downgrade due to not working and cutting back because of lockdown. Sky inform you not to call and do it online but when I click to downgrade it informs me to call sky... this seems very underhand by Sky and is making it very difficult to make changes I must make to save money/Bill's…
Disney +
I subscribed to Disney+. I couldn’t find the app on 2 smart tv’s. Went on Disney chat line. Turns out neither of Panasonic, or hisense smartT are compatible with Disney+. Soo poor. Disney can’t help, blame tv manufacturers, only suggestion is to buy a chromecast. Would not reduce subscription cost to counteract the…
Nowtv seems to be struggling to cope
Multiple reports on downdector and elsewhere that many customers unable to log in and getting " well that didn't go to plan " error messages
Renew T.V.license if over 75?
Just had e-mail to renew ,Last 2 years free as now78,have read that this is delayed til August? Impossible to contact via renewal site. Gives me 24hrs to pay!! Is this correct?
BT openreach stops broadband and landline installation during covid 19
That involves a home visit ( most don't need a visit if you have a BT master socket) . Exception for at risk and vulnerable https://www.bbc.com/news/technology-52021756
Getting hold of BT
I arranged to move from BT phone to Virgin on 17 March, Virgin were to come 2 April to connect me. On 19 March I called BT & Virgin to cancel the move as I could see lockdown could leave me without a line altogether. I've had no email from BT confirming I'm staying with them and my bill dated 23 March is calculated…
Virgin Media - Leave and rejoin
Myself and my partner have recently moved in with my mother and I looked over her bills. What I discovered shocked me. I thought, as agreed that she was paying the £56 all in that I had agreed at the start of the contract. What she's actually paying is between £70-80. She's still on the same old "mix TV" package, she…
EE retentions
My contract with EE came to an end yesterday i'm only wanting a sim only plan i tried to get a better deal last month but just got the standard deals so waited until my contract expired and while the offers are cheaper EE won't even try to compete with tesco mobile to keep my custom.they offered 18 pounds for 25gb i have…
This Is Your Life
Was just thinking recently, whatever happened to the program This is your life, and wouldn't it be great if they could bring it back? Who better to present it than Ant and Dec? Any thoughts?
TV Licensing - YouTube
Do you have to pay for TV licencing if you watching YouTube movies or other videos?
Netflix cutting streaming quality
According to the latest news Netflix are planning on reducing the bitrate of their streaming service in Europe for (at least) the next 30 days in order to reduce data consumption. One thing they haven't stated is whether they plan on giving it's customers a refund due to the obvious reduction in picture quality that will…

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Nationwide urged to "give members a say" over proposed Virgin Money takeover as thousands sign petition calling for a vote
Nearly 4,000 people have signed a petition calling on Nationwide – a building society owned by its customers, who are known as members – to let them vote on its decision to buy rival lender Virgin Money.
Bank of Scotland, Halifax and Lloyds to close 177 branches in 2024/25 – here's the full list, plus alternatives
Bank of Scotland, Halifax and Lloyds, which are all part of the Lloyds Banking Group, will shut at least 177 of their bank branches in 2024 and 2025, the Group has confirmed.
Barclaycard's cutting minimum repayments – you could be in debt YEARS longer paying DOUBLE the interest
If you've got debt on a Barclaycard, it's likely the minimum you have to repay each month will be cut from July. If you're unaware, and don't act, you could stay in debt for many years longer and pay possibly £1,000s more in interest.
NatWest, RBS and Ulster Bank to close at least 100 branches in 2024/25 – here's the full list, plus alternatives
NatWest, Royal Bank of Scotland (RBS) and Ulster Bank, which are all part of the NatWest Group, will shut at least 100 of their bank branches in 2024/25, after RBS announced a further 18 closures.
Co-op Bank customer? You could be moved to Coventry Building Society in future – here's what's happening
The building society has today agreed to a potential takeover of the high street bank – though it's still very early days and the deal needs regulatory approval.
Got a text, email or letter from the Met Police? Don't ignore it – you may need to act to protect yourself from scams
If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it.
Save up to £1 on your takeaway coffee – while saving the planet
Many of us regularly reach for a cup of coffee or tea to give us a caffeine boost, but if you’re out and about and can't bring a thermos from home, the cost of this can quickly mount up.
Chase customer? Check if you can get its boosted 5.1% easy-access saver
If you have a Chase current account, you may be able to get a table-topping 5.1% easy-access savings rate to go with it, as the bank has launched a new, temporary bonus offer for some existing customers.
New online state pension boosting tool promised to Martin Lewis hit by delays – here's what you need to know
The tool was first promised to MoneySavingExpert.com founder Martin Lewis on ITV's The Martin Lewis Money Show Live last summer and was expected to launch before the end of the 2023/24 financial year.

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