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Mobiles

Archives for March 2021

Ringtone Question
Hi guys I have a redmi 9 mobile phone and i am trying to put ringtones on it, i already have the tones but was wondering if there is a easier way of putting them on. When i try and put a tone on the phone it bring all the music and the tones up together so you are scrolling forever trying to find the tone you want. Is…
Sky Mobile rejects 7726 for spam/phishing
With previous providers I have always been able to forward nuisance/phishing texts using 7726. However, I have now discovered that my present provider, Sky Mobile, doesn't seem to want to co-operate with this scheme. When I attempt to foward a text it just comes back as "failed".Is it worth contacting Ofcom about this, or…
porting number from Vodafone to Lebara - time to process?
How long does the port number process take? I transferred my number from Vodafone to Lebara, port in date today. My Vodafone number is no longer working, and it was not ported yet. Lebara says porting can happen anytime from 9am to midnight, but the Vodafone number was disconnected when I woke up at 7 this morning. I was…
Asda mobile problems
The migration from EE to Vodafone isn't going well. Asda sent out new SIM cards, and my number was supposed to port yesterday, which it partly did. Can receive calls, but no outgoing calls or texts. Gave up holding on the dedicated helpline after a couple of hours. From reading Twitter, lots of people have no service at…
Looking for an unlimited data SIM - must be paid up front
I run a project part of which involves providing broadband for refugee families. Until recently we've been buying a 3 month unlimited data SIM from Three for £90 for a wifi hub, which a number of families share. However, Three have stopped the deal and we can't find anything else like this. We've tried other one month SIM…
Is it true that I'll get a better signal if purchased through Vodafone and not Mobiles.co.uk?!
Here's a screenshot of what I was told but I can't find anything to verify it - is it true? I appreciate any info! Thanks :)
Talkmobile - LTE
Hello All, I've just switched to a monthly SIM only deal with Talkmobile. All is fine except that I just seem to have LTE or 3G coverage and not 4G. I didn't know what LTE was but a google suggests it's on older inferior 4G speed and not true 4G. I was getting 4G with my previous supplier and the same handset so am…
Lebara UK Unlimitedplan 25 pounds
Hi, I am on the 25 poundplan and I am using it in Germany. I had to say that I am really satisfied with it. The plan really is unlimited I made 45 GB with it today and only costs 25 pounds. :)
Samsung Galaxy S9 plus phone warranty dispute
I bought a brand new sealed Samsung Galaxy S9+ from a private seller on Ebay in March 2019. Double checked the warranty from Samsung customer support with the proof of purchase. They confirmed it was updated to 31/03/2021. Issue with the Phone's LCD and Vibrator started in February 2021. Samsung confirmed it was in…
I Phone 5s Battery replacement
I have a 5s it's not my main phone but I sometimes use it when running. Has music/ running app on it. The battery doesn't last very long and I was wondering about replacing it. You can buy diy kits online but I don't want to do that.
5G sim
Hi I will be changing networks next month due to a better deal sim only and I will fortunate enough to be able to afford a 5G phone later this year. The sim only deal is on a 5G sim card but my present phone is 4G will the 5G sim card still work in my 4G phone? Thanks
Cracked screen on iPhone SE.
I cracked the screen on an iPhone I bought a few weeks ago. Not covered under warranty when I called JL What is the best way to get it fixed. Many thanks.
MSE News: Warning: New and renewing O2 customers to be hit with inflation-busting price hikes
Mobile users who sign up to a pay-monthly or Sim-only contract with O2 from 25 March, including existing customers who renew their contracts after this date, will be hit with price hikes of at least 3.9% from April 2022. It comes as the provider shakes up its terms and conditions... Read the full story: 'Warning: New and…
Call; from EE
Hi i just did a info request by text to 85075 to see about leaving EE I received a phone call back about 30 minutes later to discuss my options. i didn't request this call and thought it was strange but he did introduce himself as an EE employee. he then offered me a deal "as i had been with EE for donkeys years" then the…
Samsung S20 - Heating and Freezing
Hi all, So I upgraded my mobile to the above one in December 2020. I've been using it since February of this year and have noticed it freezes a lot. Like midway through a game or even when on the Internet. I then have to switch the mobile off and restart it. Being a new phone and only having used it for a bit, is this…
00800 International Call Issue
I needed to call an international freephone breakdown number for vehicle recovery which fortunately was from my home address. The call rings but is then terminated with two beeps. Technical support from my provider Plusnet unable to resolve. I am able to dial internationally ( son lives abroad). I do not have any…
Vodafone Dongle Fees from before 2016 - are they reclaimable?
I asked for the dongle that I thought was free to be cancelled, but it wasn't. The whole thing started in 2013 and finally cancelled properly (I think) in 2018. I have the link to my bills at the time, but as it was a long time ago, the older ones are no longer accessable.I've just spent quite a long time on the phone to…
Charged for accidental International Call anyway to get around it?
Previously this weekend, i called a girl from america for a good 2 hours or so believing i was doing it through facetime audio but i had actually done it through a normal call. As such i’ve been charged £166 for doing so. My mum pays my bill and our relationship at the minute is very tense and i’m fearing what this could…
Thinking of swapping to Lebara network
Hi Currently pay £8 pm for a GiffGaff goodybag which gives 3gb data , u/l text and mins Liking the look of the Lebara deal on mse £5 pm with discount £4.17 pm roughly half the price for same data , mins @ texts Just never heard of Lebara , have done some research which shows mainly positive experiences Would welcome…
O2 switch deals buy iPhone SE £256
I’ve just had a chat with O2 to get a new phone deal and apparently I can get an IPhone SE 2020 on 24mth £34 but this is too expensive..but I can buy the phone after accepting the deal for just £256 and end the contract immediately, then opt for a sim only for just £15 per mth for 18mths. Total £526 why does this seem to…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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