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Contacting Ofcom
Do you have a contact email for Ofcom in relation to mobile phones? They don't seem to provide one. My mobile provider doesn't respond when I contact them, and the two mobile regulation schemes Ofcom list don't respond to communications. The mobile service is not listed on Ofcom's mobile section.
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Vodafone problem
I'm trying to get my past bills from Vodafone and was told to fill in the Vodafone protect me form. I have and it keeps saying, error, please try again. Is there anything I can do?
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Combining contracts
Hopfully someone here can help me. I have a contract with EE, due for upgrade now, and a second with Virgin, due in December 2020. The virgin contract is one previously setup for my son. He managed to destroy the phone and his mother went out and signed up to other with an other network. So I am left paying this one…
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Replace sim card or not?
We both upgraded our sim only contracts with Three (MSE deal) last week.I'm sure the webchat said we won't need a new sim card, but in the post today, new sims have arrived!Current sims were from Nov 2018 - is there any benefit in using the new sims or not?I have MotoG7, she had I Phone SE (?)
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Vodafone SIM deal
Hi I have been trying to speak to a human rather than a digital robot for the last few days without success to discuss the SIM deal I was offered earlier this year. The deal that I was offered was a £10:50 a month with -£5 discount. I'm currently being charged £15.50 every month on a SIM contract and I'm not sure if this…
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Phone insurance claim Advice
Hi everyone. Earlier this year I purchased the Samsung S10+. I insured it the same day it arrived (paid in full). I have those reclining sofas and about an hour ago my phone fell between the gap. I got up to retrieve the phone and as I was reclined, I had to push the footstool bit down to get up. I Then heard a heart…
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Is the Google Pixel 2 xl a good phone to buy?
Basically been hunting around for a decent androide phone and the Pixel 2 XL seems to fit the bill.Generally speaking and never having had a Google phobe before is it a good outright buy to keep for a while? Interestes to hear what it compares to from you mobile experts out there.Thank you
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Carphone warehouse
During lockdown was offered a best deal Vodafone contract to replace O2 expiring contract. Normally I would have gone into a shop to discuss but this was not available, I was never offered cheaper deal with O2 As Carphone warehouse no longer has contract with them. Despite 2 complaint emails to Carphone warehouse I have…
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Is text INFO service binding? (Three)
I'm currently in a 12 month sim-only contract with Three started in September 2019, and am looking to to switch to o2 to use with a new Apple Watch. There have been a number of system issues with Three preventing the text service from working and not being able to login to the website, but today I've finally managed to get…
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Cancellation - 30 days notice PAC - help
Hi Ive just given Three 30 days notice on my mobile account, they have forwarded me a PAC code and final cost (provided I dont go over my limits) I have bought a new phone and am moving over to Smarty unlimited - question is can I use this PAC code now and get going with the new phone as they gave me the impression I…
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Forwarding PAYG Mobile Number calls to another Mobile Number for Free
I have my mobile number with Smarty, which runs on the Three network. I have a couple of business ideas I am trying out and want to list some other mobile numbers on my websites and have them forward to my main Smarty number. Can this be done for free by activating a small topup on a PAYG network? (Meaning I don't pay for…
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Merged: Who provides routing from ID/THREE mobile to landlines?
This discussion has been merged.
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Three contracts ending
Hi my Three sim only contract ends on 10th June. I pay £11.30 a month for 4gb. Seen 8gb for £8 with Three. Problem is I can't see any way to contact Three to discuss my options. Can't access app. Can't see any help desk. I'm concerned my silence might end up with them renewing existing contract for another 12 months. As I…
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Extra line charges
I took out a line in July 2017 which was 2 lines I will call them line A and line B. Six months in I realized I have been charged a tariff charge for line B so call customers service complained and was told it would be cancelled. Honestly I never gave it another thought thinking its sorted....my bill is paid by DD.…
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Advice on buying new iPhone off Gumtree
Hi All I'm new to this forum and hope everyone is well. I going to look at a new sealed iPhone from a seller on Gumtree today for my wife. See advert below between the dotted lines. ====================================================================================================================================== Apple…
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Lebara charges for 0344
Hi Can't find a thread on how much the ''Lebara Exclusive Monthly Plan £5.00'' charges for 0344 number. This number is not always charged as other 03 numbers. Can you help? Many thanks.
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O2 Leaving after contract expired
Hi, Apologies for the basic question, however cannot seem to find the answer online, my contract is due to expire with O2 on the 14th June, I am looking to move to another provider(O2 deals are rubbish in comparison now they don't go through Carphonewarehouse) should I have given 30 days notice of my intention to leave,…
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First phone for child
I have been asked to recommend a phone and parental control software for an 11 year old boy.6 months ago it was possible to get a Mi A2 for around £130. I can't see many similar deals at the moment. Maybe one of the Mi Note series? What can people recommend? Obviously it needs to be fairly robust. I think the Moto G7 has a…
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Virgin Mobile: Shared a contact over SMS, got charged 50p for picture message, Eh?!
Just noticed an anomoly on my recent Virgin bill: got charged 50p for a a picture message I sent to my wife (always on Virgin). However, upon looking at my txt message history, the only message I sent on the given day, was contact I shared with my wife over SMS. A contact that only contained a name and a single mobile…
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Plusnet Mobile CPI increase question.
Hi, I know Plusnet are due to increase their mobile plan prices this month, has anyone yet been told exactly which day please?
