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Mobiles

Archives for August 2014

Moving from monthly contract to SIM free queries...
am coming to the end of a contract with Virgin Mobile. Having added up what I've paid (and perhaps more importantly, what I haven't used in terms of minutes/texts/data), I realise that I would be far better off paying for my next phone upfront and then signing up to GiffGaff or similar. I have no desire for the latest…
S5 mini or Z1 compact
I am due for a new phone upgrade (with Three) trying to decide between the new S5 mini or Z1 compact...... need it for general emails, surfing when away from home and calls. Anyone here got either of these phones they can provide some feedback on??
CEO/Head Office Contact (EE, T-Mobile, Orange)
Here are the contact details for the CEO/Head Office (EE, T-Mobile, Orange): Mr Olaf Swantee Chief Executive Email olaf.swantee@ee.co.uk Telephone 0800 079 0032 Website ee.co.uk Postal Address Mosquito Way, Hatfield, Herts, AL10 9BW, UKM Company Number 02382161C Companies House data for UK companies from 02382160 to…
No internet with Vodafone, how to resolve?
Does anyone know how I can possibly resolve this? I took out a mobile contract with Vodafone in December last year and the coverage info on their website said they covered my area. Internet was terrible from the the start and after calling to complain they said they were doing work in the area but would be working soon.…
EE saying we owe money - sent it straight to debt collectors!
Hi all, we have yet again had big trouble with EE. A couple of months ago, my partner had her own phone contract, plus two sim only lines for her parents (via T mobile). When she spoke to them on an unrelated issue, she was offered to migrate the two sim only lines to EE, and it would be cheaper with more minutes/texts so…
Moto G
I've been looking for a cheap phone for some time. I have a sim-only contract so only needed the phone. I've been pursuing the 8 gb moto G at £59 for a couple of weeks with no success. They are still advertising it in my local Tesco, but it isn't available and according to the staff it is unlikely to be back in stock. So…
Vodafone contract after retentions offer
Hi guys - I'm at work today and so cannot call, but before I left a letter/thanks for staying pack from Vodafone arrived saying that my contract is for £48/month along with my 20% EAP discount. It says nothing about the 45% discount retentions gave me to renew. Is the retentions discount something that is applied when my…
How bad can TalkTalk get?...
Here's what I've sent to TalkTalk - thought I'd post it here as I've seen that there is a TT moderator or spokesperson who monitors this forum...here's hoping... I have tried to upgrade my mobile phones for the last two weeks. I have been on the phone for at least 3 hours...I have spoken with goodness knows how many…
Galaxy s4
does anyone know how to change the number on "my number " on A galaxy s4 it comes up with the number on the temporary number I got for a few days whilst my number got transferred from my old provider..Its greyed out not sure how to enter my number
Completely Shocked!!!
I have just phoned EE to change the account my direct debit is linked to and could not believe what I heard! :eek: After i chose my options to speak to payments team...the recorded message said that I could either wait in the queue, or pay 50p to be put in a priority queue. Completely shocked - never encountered this…
Help
Got this message: FreeMsg: U have joined ipad winners, FREE PLAY @http:/bit/ly/LWHQvr. £4.5/week unitl u send stopt to 88222. help 03332020416 Stop did not work and now worried.
Help - I have been charged for a 3 mobile broadband I haven't been using..
Any advice.... I have realized that I have been paying for a 3 mobile broadband dongle I haven't used for years. I thought I had cancelled it...can I get a refund at all, 3 have said their records show I haven't used it for the last year (as far as their records go), but say no refund can be given only a that they can…
Why won't my Three SIM work in China?
Why won't my Three SIM work in China? I've been to China's Beijing aiport twice during the past few months and my Three (PAYG 321) SIM refuses to work there. It works in Hong Kong, Singapore and the Philippines, so roaming is enabled on it and, according to Three's website, it should work in China. I also have a…
best shops/ areas to barter your mobile in London ?
Ok so I bought a SIM free Nokia Lumia 630 for £110 last Monday, only to find out it's on Windows phone, and I really need a phone with Android or IOS instead, silly me ! I quite like the Motorola Moto E instead, which runs on Android Now I tried the MobileValuer on MSE and for my £110 Nokia it gives me a measly £25 ! so my…
iPhone 4s - jailbraking
Been given a 4s that's locked to vodaphone network, I'm on virgin, I've heard about jail braking iPhones but really haven't got a clue, what's the downside of jail braking a 4s?
EE extended my contract after moving from Orange in October 2012
Hey! I started a 24-month contract with Orange on September 21, 2012 and migrated to EE on October 30, 2012. I just called up to request my PAC but was informed that my minimum term was restarted upon migration. Despite not signing anything authorising this, they apparently sent me a letter stating this stipulation, along…
Advice on group mobile contracts for family
Is it ever cheaper to buy your phone contracts as a group? Having delayed phone upgrades, 3 of us are now due upgrades at the same time. We can all do with new phones. I'm wondering if I would get a better deal by having a single contract covering all 3. Would like 2 iphone 6's and an iphone 5C, need at least 800 minutes…
Beware of Virgin Mobile in Spain
Having recently changed to Virgin mobile and going to Spain I rang to ask if my mobile would be usable in Spain and was told that it would. I arrived in Spain (Malaga) and switched on my phone. Having been using mobile phones abroad for as long as its been possible I was surprised not to get a text. I then tried to send a…
Faulty Note 3....Store not playing ball
Hey all, I brought a galaxy note 3 from handtec for £432.00 on the 26th July, immediately started having troubles with signal strength, I contacted handtec who directed me to Samsung support, who after diagnostic and settings checks and hard resets, declared the handset faulty. Handtec state on the website that along with…
Mis-Sold EE Contract?
Hi all, Long very irritating story. Despite previous awful EE customer service I went in today to sort out an upgrade to a new phone, my contract runs out 2nd sept. Having heard not a peep from EE about an upgrade or even confirmation of my imminent ending I went into the shop to discuss options. I knew what deal I wanted…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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