-
TCX 2774 2nd August 2011 - Manchester to Marmaris
Anyone else on this flight? The pilot had gone AWOL and we had to wait 3 and half hours for another pilot to drive up from London. Thomas Cook are saying it was a technical fault with extraordinary circumstances. I didn't save my booking details so asked holidaygems to resend everything which they did and I forwarded…
-
Where's Flightmole gone??
Hello I am asking on behalf of myself and also another person that are using Flightmole to pursue a claim. Has anybody had any response from them lately ?? 2 Emails have been sent in a month and no response or acknowledgement emails in return !! Would like to know if A) They still exist ! B) Our claims are still being…
-
Thomas Cook Tour customer relations address
Had a flight delayed in July 2013, so went through the claims process. They have paid up, not as much as I though they should but working on that. Biggest problem I had was getting a postal address to write to, with a bit of work I found the one below which has work as they have paid me. Thomas Cook Tour Operations Ltd…
-
How do I find out the details of my holiday?
My family and I travelled to Menorca with Thomas Cook (package) in 2010. Our flight home was delayed by approx 10 hours during which time we were provided with 1 'meal' each. I no longer have any of the specific travel details, is there any way of finding out the flight dates and details? Many thanks
-
Airline bankcrupt - Eurocypria booked with Thomas Cook - what's the next step?
Hi, my husband & I booked our dream honeymoon to Crete in September 2010 at our local branch of Thomas Cook. Originally we booked to fly from London Stansted & then after booking it, we were informed a few months later that the route from London Stansted to Heraklion had since been cancelled entirely and our only…
-
MSE News: Flight delay compensation: More could claim thanks to new guidelines
"More passengers could be able to successfully claim compensation for flight delays, after new guidelines were issued..." Read the full story: Flight delay compensation: More could claim thanks to new guidelines Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…
-
Air Mauritius - successful claim for me/family unsuccessful!
I made a claim for a flight that was delayed for 12 hours in 2007 and recently received a cheque for just over £1500. The rest of my family who joined us for our wedding are also now trying to claim but are being told that they cannot claim as their claim falls outside the timescale. Dont understand why they paid out for…
-
Please delete
please delete
-
Virgin atlantic flight compensation
We flew with virgin from gatwick to orlando on the 8th of June and had a lovely holiday until the last day as we were ready to come home june 22nd we received a text from virgin saying our flight was delayed. We were delayed 27 hours . We put in the claim and after a couple of weeks received a letter from virgin saying the…
-
No joy what do I do next
Hi just got a letter back from Virgin Atlantic saying the delay was out of there control it was delayed for a whole day if it had been for bad weather or trouble abroad then I could accept that but it was a technical problem which is totally within there control is there anything else I can do.
-
Airline claim and travel insurance claim
Ok, quick question - I have put in a claim for a cancelled flight directly with the airline and have been told a cheque is on its way. Can I also claim from my travel insurance for the delayed departure?
-
CAA says flight was 'extraordinary' what now?
Just had feedback from CAA after filing a complaint with them against a late Thomas Cook flight. They consider that the delay was 'extraordinary'. (More than 5 hours) Does anyone have any thoughts on this........ie: is it worth carrying on with this claim throught the small claims court? Has anyone acheived a positive…
-
unusual reason for compensation from easyjet
hi,i have a bit of an unusual reason for which i feel im entitled to compensation from easy jet but not entirely sure because havent read anything in this regard so wanted a bit of guidance if anyone can offer!me,my husband and our two children got tickets from london to rome on easyjet.we were due to catch a connecting…
-
4 hours 10mins delay/ Easyjet / EU Regulation 261/2004 ? ? ?
I recently had a flight to and from London Luton to Faro. The return flight was delayed by 4 hours and 10 minutes. When i turned up at the airport their was a A4 sheet of paper at the desk saying the flight was delayed by 3 hours. My flight was at 20:55, the desk A4 sheet said 23:55. This was at 17:30 we heard about the…
-
Emirates
What do people think of chance of legal action being successful? Flight booked from Birmingham to Kuwait with a connection in Dubai. Landing in Dubai had 1.5 hours to go through security etc and get to new flight. Flight delayed 1 hour from Birmingham meaning missed connection to Kuwait. Given hotel room for night and put…
-
Complaints to CCA a waste of Time
Seems the CAA is a waste of space, I submitted my claim in Oct 12 with the normal email response back, but this is the only response, all further requests meet with we have a backlog and you cannot get through on the phone they will not answer you. I guess its just impossible to claim. :mad:
-
Skywings/Olympic
Hi all, I put a claim in for a 6 hour delayed flight with Skywings in November 2013 only to hear nothing back. I then sent a claim to the CAA in February 2013 only to hear nothing back. Where would you go next?
-
Aircraft Doors Fault Extraordinary Circumstnaces Help!
I am preparing my rebuttal to Thomson and they have cited that the reason for the delay was due to a fault with the Aircraft Door(s). As such this is Extraordinary Circumstances. Can anyone help me come up with reasons why this is NOT ECs? Also the fault occurred during another part of the Aircraft's itinerary and our…
-
Airline Passenger Lists
Just started a claim with Thomas cook and they keep asking for proof of flying. I have the original flight ticket from a tour company and the luggage tags from the outbound flight but nothing for the inbound flight that had the delay. Do airlines not have to keep record of who flew and when? Does anyone know how to get…
-
Air France
Firsty, I do apologise if this is in the wrong place, but I need some advice please. Basically, our flight from Paris to Johannesberg was cancelled (Air France say delayed?). It was a connecting flight and we were due to fly at 23:20 on the 15th June but due to a technical error (which we were not informed about) we were…
