Air France

mrsyorkie

Firsty, I do apologise if this is in the wrong place, but I need some advice please.

Basically, our flight from Paris to Johannesberg was cancelled (Air France say delayed?). It was a connecting flight and we were due to fly at 23:20 on the 15th June but due to a technical error (which we were not informed about) we were placed in a hotel and put on a flight scheduled to leave at 11.30am the next day (which was also delayed by 45 mins as they said they were cleaning the plane)...

I have emailed Air France as I believed under the regulation we are entitled to compensation, but they say as it was a technical error with the plane we are not. However, they have offered a full refund of the hotel we had previously booked, paid for and lost as a result of this and also 100 euros per ticket due to the way I felt we were treat (long story).

What I'm basically asking is what do I do next please? I have read a few posts and Martin's FAQ's and believe that we are entitled to compensation. Is this right? If so, do I use the template and write to the CAA? Do I acknowledge Air France's response and inform then I'm writing to the CAA?

What are your thoughts please?

mrsyorkie

This is the reason given from Air France if it helps;

I am sorry to learn that your flight AF990 from Charles de Gaulle to Johannesburg was delayed due to technical factors. A technical issue, that is encountered unexpectedly and which presents itself beyond our scope of influence, is a threat to flight safety and can be regarded as an extraordinary circumstance and therefore is not one here there is an entitlement to compensation under EU regulations.

Caz3121

probably best starting with this thread https://forums.moneysavingexpert.com/discussion/4384719
It will give you an idea of what others have gone through with AF

mrsyorkie

Thank you, I will ask on that thread