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Shell energy price more than doubled...
I moved from 100% renewable Shell to get a 2 year fixed price 100% renewable contract just before the energy crisis - then I was switched back to 100% renewable Shell. Now, despite already cutting back on heating, Shell have informed me that my DD should be more than double last years rate. (April) Q: if we only rely on…
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Energy dilemma fix or not to fix
Hi Just got my new figures from Eon (eon next). As of 01 April. With Eon I will (on estimated usage) go to £2051 per year - £170 pm direct debit if the increase in Oct is as expected around 54% that will change to £3160 per year - £263 pm direct debit. Now I know this is estimated usage and we are heading into…
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Scared and worried, not sure what to do (Scottish Power fixed term ending)
My wife and I are grateful of any and all advice received. Our fixed term energy rate with Scottish Power ends at the end of May. We are currently paying £159 per month. When we log into our account, it says our cheapest rate going forward will be £656.37 PER MONTH or £7876.41 PER YEAR. We are worried that there is a…
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Scottish Power Unaffordability
You have written to me to inform me that the unit rates for my electricity are rising by 37.8%. Fair enough but why is my daily standing rate rising by 86.3%??My income from ESA is £120/week. My new bill will be £26.71/week i.e. 22.25% of my income just on power.Please can you tell me just how I am supposed to afford to…
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Any former GNE customers moved to EDF now on the Fix Total Service Sep24 v2 tariff?
I was on the GNE Variable v3 tariff and according to this article on moneysavingexpert.com I should have been moved to Fix Total Service Sep24 v2. "If you're on EDF's 'Welcome GNE Variable V3', 'Welcome GNE Variable V4' or 'Welcome GNE Variable V5' tariffs you'll be moved onto its ‘Fix Total Service Sep24 v2’" (Unable to…
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Eon backtracking on deal agreement
Hi there, we are with eon and my husband phoned about a month ago and got a verbal agreement to the v11 deal they offered. He hadn't heard back from them and its due to start 1st April and so emailed asking for confirmation of everything. They replied saying they cannot honour this deal and we need to get a new deal. He…
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Energy
GNE liquidated in January 2021 I was passed to EDF with no balance transfer I had £513 in credit as far as I know. Its now March 2022 and still no balance transfer. I am fed up of raising this issue with EDF Any help would be good
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British Gas Standard variable Supply regions
On the British gas website you can download the standard variable rates from April https://www.britishgas.co.uk/energy/gas-and-electricity/supply-terms-and-conditions.html. On the spread sheet it has a number of regions. It is not necessarily clear what area we fall under, for example where does Yorkshire end and Northern…
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£150 Energy Rebate Feels "Immoral"
I was lucky enough (and it was exactly that, pure luck) to enter a 3 year fixed deal with EDF in August last year, which kept my monthly payments pretty much the same as the previous couple of years. It happened to be a week or so before talk of the price cap increasing in October. I even managed to wrangle £240 in…
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Meter mix up
Hello, really hoping someone can help with this! When a neighbour moved her business into the village where my business is - she used a broker to switch her energy over, the broker seems to have put the meter serial number from my business down as hers and she has been paying it. This was only noticed when she has also…
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People's Energy bill dispute
Hi, this is my first post. I got a final statement from People's energy for a prepay electric account. It's from- 4/10/20 to 19/9/21. It says I'm nearly £700 in debt - with a prepay meter! When I checked, they hadn't listed any credits prior to 28/4/21, so nothing I've paid over seven months of winter has been credited to…
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Advice please, as fixed rate comes to an end
Well, its been a while since I've had to seek any advice about gas and electric bills, having been a committed and regular switcher of energy tariffs for the last 20 odd years. But here goes. I'm on a fixed, deal with Eon Next till beginning of May. I've had an email from them inviting me to renew, offering me two deals.…
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Switching supplier after Warm Home Discount application
I applied for a Warm Home discount via Shell, but I now want to switch to Octopus. Can I still receive it if I've switched to Octopus before the payment is confirmed by Shell? Or am I effectively locked in to Shell until the payment is made or confirmed?
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Gas prepayment meter credit...
Hello, My elderly dad is struggling financially and has fallen behind with his electric bill (credit meter). He cannot clear the debt, so we requested to change to a prepayment meter, so he can keep the lights on and slowly repay the debt, etc. We had two engineers visit - the first to check the work needed and the second…
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British Gas transferred account and dodgy initial reading/bill
I've just had my gas and electric transferred to British Gas after my previous supplier went bust. My first gas bill was incorrect and was trying to overcharge me by more than £100. I got my first gas bill for over £230 covering the period from 24Dec21 to 5Mar22 Just out of interest I looked through my account on their…
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Octopus "don't accept customers on a gas only basis"
Apparently Octopus won't accept customers for gas only? Is this correct? Is anyone with Octopus for just gas?
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E.on Next customers given refunds after some paying by direct debit were overcharged
E.on Next has issued refunds and goodwill payments to customers after an error meant some users on standard tariffs were overcharged. The energy firm says the issue is now resolved and customers won't need to do anything to get their money back - but you should check your bill if you think you might have been affected...…
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Home care and boiler protection issue
In laws have dropped it on me today that they are having issues with a company who was providing home care with annual boiler service. It seems for 3 years they have been trying to get a boiler service with them, but nobody has come out. The inlaws told them of nobody comes out again they will cancel the policy and stop…
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Which comparison site?
About a year ago, when downsizing, I looked at energy comparison sites for the first time.I found them hard to understand, or find the information I was looking for, though Citizens Adviceand one other were better.However, when contacting suppliers, all the recommended tariffs had expired.So it appeared the sites were…
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Smart Meters not reporting
After having smart meters fitted 12 months ago my electric was being reported o.k. But after a couple of weeks of working o.k. the gas stopped reporting to the supplier and also to my home display.After numerous complaints the smart gas meter itself was replaced. Once again the electric was being reported o.k. The gas was…
