Any former GNE customers moved to EDF now on the Fix Total Service Sep24 v2 tariff?

MartinPrince

I was on the GNE Variable v3 tariff and according to this article on moneysavingexpert.com I should have been moved to Fix Total Service Sep24 v2.

"If you're on EDF's 'Welcome GNE Variable V3', 'Welcome GNE Variable V4' or 'Welcome GNE Variable V5' tariffs you'll be moved onto its ‘Fix Total Service Sep24 v2’"

(Unable to post link to article)

Could somebody please tell what were the precise tariff details for the Fix Total Service Sep24 v2?

MWT

MartinPrince said:

I was on the GNE Variable v3 tariff and according to this article on moneysavingexpert.com I should have been moved to Fix Total Service Sep24 v2.

That isn't what the article means:

https://www.moneysavingexpert.com/news/2021/09/edf-s-tariffs-for-former-green-network-energy-customers-are-set-/

What they were saying is that you were going to be offered one of the fixed tariffs which you could choose to be moved onto, not that you would be moved to the fix as that would be a against the Ofgem rules, they cannot automatically move you from a variable to a fixed tariff with exit fees...

Just read the first paragraph of that article...

"Former customers of failed supplier Green Network Energy (GNE) will be moved onto EDF’s pricey standard variable tariff (SVT) from October, with the cheap tariffs they were initially switched to set to end. If you were on one of these deals, switch now or you could end up overpaying. "

Robin9

@MartinPrince

From the EDF Tariff details under My Account -   as I recall you had to opt for this and not be transferred. I was a bit slow and missed v1

           

Supplier	EDF Energy (EDF Energy Customers Ltd)
Start typing your tariff name (needed)	Fix Total Service Sep24v2
Tariff type	Fixed
Payment method	Budget Direct Debit (Monthly)
Unit rate	19.08p per kWh
Standing charge	20.89p per day
Tariff ends on	30 September 2024
Price guaranteed until	30 September 2024
Exit fees (if you cancel this tariff before the end date)	£35.00
Discounts and additional charges	Not Applicable
Additional products or services included	Renewal tariff only. Exclusivity criteria applies

These prices include 5% VAT. They will appear different than the unit rates shown on your bill which don't include VAT.

MartinPrince

Thanks for that. The problem I have is that I was not offered anything. At the time I was liaising with an Operations Manager by email as EDF had messed up my forced move from GNE after it going into administration, so that I paying more than my previous tariff though it was mandated I would be paying the same of less.

She was having to recalculate my bills and refund me the difference and I emailed asking which tariff I could move to and she did not reply. I asked again and got no reply.. I then called a bit later and was given false information.

Fairzo

I had similar issues and was being charged non-DD rates for some time. Email offer for 3 year fixed was 18th August although rates didn't commence until 1st October.

MartinPrince

Just an update and to thank those that replied. After getting nowhere with several phones calls and then after about a month of painful and repetitive dialogue with EDF via their WhatsApp chat. I finally managed to get them to put me on the Fix Total Service Sep24v2 and also back date it to 1st Oct 21.

I had to stick to my guns as they tried to fob me on a few occasions but being prepared to take my complaint to their executive office and then the ombudsman seemed to help do the trick.

Thanks again for those who responded here, the information supplied really did help my cause  and getting it sorted in my favour. (I do empathise with those that are having to pay these exorbitant prices for the next few years )

Mstty

Superb result well done👍

Fairzo

MartinPrince said:

Just an update and to thank those that replied. After getting nowhere with several phones calls and then after about a month of painful and repetitive dialogue with EDF via their WhatsApp chat. I finally managed to get them to put me on the Fix Total Service Sep24v2 and also back date it to 1st Oct 21.

I had to stick to my guns as they tried to fob me on a few occasions but being prepared to take my complaint to their executive office and then the ombudsman seemed to help do the trick.

Thanks again for those who responded here, the information supplied really did help my cause  and getting it sorted in my favour. (I do empathise with those that are having to pay these exorbitant prices for the next few years )

Thanks for reporting back. Good to know.