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Heating method and EPC rating
A thought provoking article in the Telegraph today dicusses the effect on the EPC of a Heat Pump or a 'Boiler' (presumably gas/oil/LPG) This subject has been touched upon recently in this forum. The headline of the article is that on average a Heat Pump costs 27% more to run than a 'boiler'. Whilst there is general…
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Economy 7 hours
We were switched to Shell Energy recently and I had a problem finding out what the E7 hours are. Previously they were 22.30 to 00.30 and 02.30 to 07.30. The first reply from Shell said I needed to find out myself as it depended which area I lived in! Second reply said 00.15 to 07.15 but didn't sound too convincing so I…
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EV Tariff Compared
Hi All, I've had an EV for about a month now and am keen to switch to an EV tariff for obvious reasons. I'm currently with Bulb and stuck with them due to the current energy switching crisis, but I just looked and they do actually run an EV tariff in beta. Everyone always harps on about Octopus Go so I was interested to…
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Shell Energy refunded credit
Received a letter yesterday enclosing a cheque from Shell as SOLR for Green Energy. Couldn't work out why but Shell make it abundantly clear that they know nothing !! I was actually a customer of Green but left in early Feb 2021 - digging back thru my bank statements, I received one payment covering my credit at leaving…
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Issue with British Gas & New Home
Hoping you guys can provide some support. I bought my house in September 2021, I provided my initial meter readings, meter numbers etc and had accounts for gas and elec setup, was paying fine until end of December 2021. Then i noticed that when i looked at my bills on my online account, they had returned the money to my…
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Business electric contract, is it really fixed? (see T&C)
Hi, I have received a new quote from my current provider for business electric contract. Its supposedly a 24 month fixed contract. I quizzed them if it was really fixed and they send me back an amendment to the T&C. Does this mean they can increase the per kW/h price and standing charge as they see fit? See below, thanks!
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Fraud attempt?
I was with Bristol energy and am now a British Gas customer. Today I received request for meter readings from Bristol Energy! Duh ,I sent them. The site seemed real. A check on the Bristol Energy website and it says they are no longer trading. This email said they would continue to take my DD. I contacted British Gas who…
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Should I chnage my current energy deal.
Hi, Could anybody give me advice regarding my current energy deal. I'm unsure if I would be better to change. I'm with bulb energy who are under government administration or something. I'm on the Vari-fair tariff. Thanks Lee
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British Gas ‘Price Promise Sept 2022’ fixed plan is not fixed anymore
Hi all, I’ve recently moved to a new home and we switched to ‘Price Promise Sept 2022’ fixed tariff until Sept 2022 with British Gas. We now got the first statement and I can see an increase in tariff from mid November, which was not communicated. I’ve contacted them and they have confirmed this is misleading and the…
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Problem with new tariff
I changed onto a new tariff on 5th. I've had an email tonight saying that tariff is a smart meter tariff and if I don't want to go onto a smart meter then I need to discuss a different plan. I've been onto BG chat and he made no sense at all. Basically said ignore email as that tariff will still work without a smart meter.…
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In Home Display for Smart Meter
Hi, A previous company to my current supplier put in my smart meter. I can't remember which company but think they went bust a long time ago. Perhaps Yorkshire Energy? I'm now in my 2nd year with Octopus Energy. They take readings from the same smart meter but I don't have the in house display unit. I did have one but it…
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EDF welcome variable kWh rate change before April
Has anyone else logged into their EDF account and noticed the electric unit rate has gone up to 29.24p per kWh standing charge 37.92p before April price cap changes ?.Gas rate is now showing 7.344p per kWh standing charge 27.22p per day. I rang EDF who said it must be a computer glitch , but was showing it on her system as…
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New buyer - not sure where to start
Hi all, Due to move soon for the first time ever and I could do with some help to understand the absolute basics (apologies for any silly questions in advance!) What should I be looking to do as soon as I move in? How would I know what the current plan/system is and should I be looking to change? I just really don't know…
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Help with gas bill
Hi, I would be really grateful for some help with our first gas bill at our new home. The meter says m3 and I assume it’s a metric meter. We’ve used 914 units and I’ve attached the bill for some help. I’ve never had a bill as high as this even in my other home which was a lot bigger. This property has 5 bedrooms. Can…
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Fixed price tariff vs price cap
Please could someone help, we don't know where else to go for advice. We've always used price comparison sites to switch to the best energy deals. In October last year my husband got an email to say our deal with Shell was coming to an end. He used a price comparison site and input our previous years usage. Scottish Power…
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Credit
I was a customer of Together Energy and sold the house they were supplying on 3rd December 2021. I had a credit of around £290. They took their time and I received an email on the 6th January 2022 saying I would receive the credit within 14 days - normal industry practice. They went out of business and I never received the…
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Energy prices already doubled/trebled
HiJust had a ridiculously extortionate gas and electric bill (£1500 for 72 days!) from Scottish Power. Recently moved into this property and SP were my provider at the previous address. Looking into why this might have happened I see on my new tariff electricity price per kWh is double what I was paying previously and gas…
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Main gas meter and smart meter not working
We moved into a new house in July 2019. After 9 months (April 2021) the gas meter stopped recording any usage and the smart meter stopped working. We have periodically contacted British Gas (the energy supplier) to fix the problem, but they have failed to send an engineer and cancelled the most recent appoinment,…
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Welsh Government announces £330 million cost of living support package
More than a million Welsh households in council tax bands A to D will be given a £150 council tax credit to help with the cost of living crisis. The Welsh government is also doubling its contribution to the Winter Fuel Support Scheme to £200 to help with energy bills. Below is all you need to know. Read the full story…
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energy prices
I'm currently paying £72 a month gas and electric with EON my fixed rate ends in 19 days, they are offering me a new variable tariff at £83 a month. I have read before that martin suggests people not to switch tariffs or suppliers, So just wondering what peoples thoughts are should i let it run 19 days and switch onto a…
