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Main gas meter and smart meter not working
We moved into a new house in July 2019. After 9 months (April 2021) the gas meter stopped recording any usage and the smart meter stopped working. We have periodically contacted British Gas (the energy supplier) to fix the problem, but they have failed to send an engineer and cancelled the most recent appoinment, apparently on the grounds of staff shortages. The contact was via the British Gas online chat, for which I have no record, but presumably these are kept by British Gas?
If and when we are billed, how is the bill calculated? If it's an average over the period that the meter was working, the only winter for reference was during lockdown, with all our family at home and therefore unrepresentative of a normal winter. Or can they only claim for a shorter period if they have done nothing to fix the meter?
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Welcome to the LPG, Oil, Solid and Other Fuels section.Your post will be moved to the appropriate section by a member of the forum team when they notice.I suggest you register a formal complaint with BG, requesting that they provide appropriate metering equipment.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.1 -
We've moved this to the main Energy boardOfficial MSE Forum Team member. Please use the 'report' button to alert us to problem posts, or email forumteam@moneysavingexpert.com0
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If you moved in in July 2019 then you should have winter 2019/20 as a reference at least - which should be representative of "normal" up to mid March. And allowing that as I recall that first bit of the original lockdown was unseasonably warm, fingers crossed the being at home bit shouldn't have skewed things too much.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
Balance as at 31/08/25 = £ 95,450.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
How did this get resolved?0
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OP Last Activepurplefleece said:How did this get resolved?15 February 2022 at 1:35PMLife in the slow lane0
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