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Repayment of credits from failed energy companies - British Gas
Has anyone had success in getting repayments of failed energy company credits from British Gas? I was a customer of Neon Reef which failed before Christmas owing me over £600. I have waited patiently for British Gas to acknowledge this credit without any success. They are impossible to contact. They have a chat box but…
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New house - how to get the best energy deal
My son is about to get the keys to his first house. We think the current energy supplier is Utilita but we don’t know the current tariff (it’s hard to know anything definite as the previous owner has died and the executor is a distant relative so doesn’t know any of the details). Should he stay with Utilita - will he «…
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Rising costs for 87year 0ld can't afford to heat house
I really want to contact Martin and his team for advice. I am 87 and with Scottish Power - my fixed tariff ends 28th February and they have told me that my monthly bill of £182 will go up to £453 on a fixed contract. they have told me I must go on fixed contract to protect me from two or 4 pay increases. I can't afford…
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New energy calculator?
Is there an updated calculator based on the April price rise? This one is based on October's increase https://r6fd51uoetngaqh-db202106081427.adb.uk-london-1.oraclecloudapps.com/ords/r/apex_live/energy-price-calculator/home?session=8679325367094
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Loan not loan vs supported living
A question regarding the £200 "loan-not-loan". If a person is currently in a bedsit in a supported living accommodation block and therefore are not paying for energy/water bills. Will they have to pay the £40 a year in the future, when they are able to support themselves. Also they have paid Council Tax of just under £1000…
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Mystery payment from Octopus Energy
I have a credit in my bank account from "Octopus Energy". No reference number or anything.I have never been an Octopus customer. I have been a customer of British Gas, Avro, Outfox the Market and So Energy in the past 4 years. Is it plausible that, if I have a credit balance with an energy retailer after I leave them and…
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Pure Planet Debt - what should I do?
I have got myself in a pickle. I now have a debt outstanding to Pure Planet of £374.68. I have been switched to Shell Energy as Pure Planet have ceased trading. I have just received an email that says: You still owe Pure Planet £374.68 for energy you used while on supply with us. We're offering you 25% off if you pay…
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Electricity kw prices from 1st April.
Hello and sorry in advance if these questions have already been asked,
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My energy deal ends in March. Should I switch before the price rise?
I'm currently with bulb spending around £166 a month for dual fuel. But my fixed rate ends on the 11th March. Using a comparison site, I can get a 2 year fixed deal with Sainsuburys for £248. Which is around 48.8% more than what we currently pay, but less than the 51% increase. Is it worth moving?
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Heating - which should I choose?
I have just had my renewal quote from my energy supplier which is due on the 7th April as follows, which would you choose? 1 year fixed at £131.00 per month. Electricity unit rate: 32.87p/kWh Standing charge: 52.47p/day. Gas unit rate: 9.10p/kWh Standing charge:27.52p/day. Variable at £74.00 per month. Electricity Unit…
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Help.Shell Energy won't accept accurate meter readings
I was moved to Shell Energy from Pure Planet by the Ombudsman. My house has an Economy 7 meter (although I am on a single tariff) I have discovered that there were 2 different opening readings for the night meter reading. One higher than the other, and wrong. Shell Energy has chosen this incorrect higher reading as the…
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Pure Planet transfer to Shell Energy - Watch the tariff!
I was with Pure planet and was automatically shifted to Shell Energy. I just had my first Shell bill The email notification says: You’re on our Flexible 6 tariff,
which is the cheapest we have available, given current wholesale costs But the pdf bill says: Our cheapest variable tariff Flexible 6 Direct Debit ebill -
over…
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Meter readers, first time in many years
Following on from a post on here recently (can't find it), having a chat with 2 mates at the footy the weekend and one had his meter read a fortnight ago and the other had a calling card posted to say they had called and will try again (He been waiting 3 months for a smart meter). Last time both had meters read was 6+…
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Faulty electric meter
Changed electricity suppliers from British Gas to Eon.in Feb 2021. BG had fitted a new meter in Sept 2020. When asked to do the final reading by BG, the meter showed what I can only describe as a sad face emojiI took photos and submitted to BG. Who weren't interested and said my new supplier will fix it. Despite repeated…
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EV only tariffs, battery storage, and the current unfair advantage
ive recently noticed suppliers doing very attractive rates for over night use. but when ive enquired they say this is for EV owners only? this strikes me as very unfair in the current crisis as it essentially benefits people who are able to afford expensive EV's. some battery storage options have been pushing this idea and…
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Smart meter
A new tactic being used by the energy companies is to threaten that you may lose hot water and heating as your current meter is probably an old Radio teleswitch network one. Not sure if this is true -how can you tell?
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Credit from Utility Point
I was with UP for a couple of months before they went bust and was transferred to EDF. EDF have confirmed to me that UP have credited over £3k to my account! Any ideas?
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EON Billing incorrect after moving from Symbio, worth checking
After checking my M - in - Laws electric bill, EON had mixed up the day and night rates since her transfer from Symbio, day rate was being charged at the lower rate and night at the highest. Worth checking if you have day and night meter.
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EON NEXT price increase
Has anyone noticed an increased amount showing on their smart meter since the automatic move from EON to EON Next? I am on a fixed contract witn EON until October 2022 and the automatic move to EON next should not have resulted in a price increase. But our daily charges have increased by about £1.50 a day. So over the…
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Chased for incorrect refund
I moved away from my old energy supplier (Bulb) over 8 months ago. I had a few pence in credit on my account after my final bill so I didn't even bother requesting this as a refund. I switched over to a different supplier and all was well until recently they got in touch and said they had incorrectly refunded me £100 about…
