Faulty electric meter

rawtalent

Changed electricity suppliers from British Gas to Eon.in Feb 2021.  BG had fitted a new meter in Sept 2020.  When asked to do the final reading by BG, the meter showed what I can only describe as a sad face emoji

I took photos and submitted to BG. Who weren't interested and said my new supplier will fix it.
Despite repeated requests to Eon nothing has been done and we receive estimated bills each month. ( Which are paid by DD)

My main concern is, when the meter is fixed/ changed, do they or will they know how much electricity we've actually used ?  

Astria

If the meter isn't actually recording the amount of energy used, you will receive an estimated bill for what they assume you would have used. For an electric meter, they will assume your consumption is pretty much the same month to month with an allowance in the summer months because you'll likely have the lights on less.

Hopefully you'll have meter readings for the months prior to the meter being faulty so you can prove your consumption should they estimate too high and you can then complain.

Armengar

complain to the ombudsman  Since you dont have an initial reading and cannot prove monthly readings then how can you have an accurate bill?

rawtalent

Thank you...a call to the ombudsman tomorrow it is.
Especially as prior to September 2020 we were open as a bed & breakfast. Since then we have been closed ( covid etc), so to be paying the same.for 3 people ( as opposed to 10+) is clearly not right.

imeach

rawtalent said:

Thank you...a call to the ombudsman tomorrow it is.
Especially as prior to September 2020 we were open as a bed & breakfast. Since then we have been closed ( covid etc), so to be paying the same.for 3 people ( as opposed to 10+) is clearly not right.

Presumably on a business rate then?
I would have thought they would have got that sorted sooner

otb666

they will base the faulty usage on the new usage on the new meter once fitted So in your favour to wait for summer months to have meter exchanged

rawtalent

Presumably on a business rate then?
I would have thought they would have got that sorted sooner.

Yes on a business rate, we are under contract until February 2023.  

SAC2334

All suppliers have access to  many years historic records available on that property.So long as you re not a new occupier they can get a decent estimate , usually in the favour of the customer .Faulty or blank screens are very common on digital meters and smart meters are likely to be just as unreliable especially on battery powered gas meters.Analogue meters rarely went wrong. In 20 years I only found one faulty electric dial meter.. We would have been better off sticking to these classic meters .

MWT

rawtalent said:

Presumably on a business rate then?
I would have thought they would have got that sorted sooner.

Yes on a business rate, we are under contract until February 2023.  

As long as you are classed as a 'micro-business' you can still use the Ombudsman service, but you do have to go through the formal complaint process with the supplier first, it wasn't clear from your posts if you've done that yet?

rawtalent

MWT said:

rawtalent said:

Presumably on a business rate then?
I would have thought they would have got that sorted sooner.

Yes on a business rate, we are under contract until February 2023.  

As long as you are classed as a 'micro-business' you can still use the Ombudsman service, but you do have to go through the formal complaint process with the supplier first, it wasn't clear from your posts if you've done that yet?

No, I haven't gone through any complaint process, as such. Though I've been complaining to everyone I speak to at EON !!