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Simplicity still not credited BG
Months after taking over Simplicity, BG have still not received the over £400 credit I had with Simplicity. My meter readings were always kept up to date but now new bills have appeared on my simplicity account which I can’t follow at all (and I’m pretty intelligent really!) making the credit largely disappear of…
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UPDATE - Symbio - email not received
Hi would appreciate some advice. Symbio has been fine for 3 months, then went onto expensive tarriff. Called and they say I was advised and they sent email about change of tarriff after 3 months. they have forwarded the email but I am certain I never received it (I’m a control freak with finances). do they have form on…
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Electricity Supplier
Hi, This forum was amazing last year when out gas and electricity consumption was really high and I followed the advice everyone gave and switched suppliers to separate companies which has been much better. However, Neon Reef who we have electricity with are upping their prices considerably so just wondered if anyone has…
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Has anybody managed to contact Avro energy recently?
Hi, I've received an email from Avro stating they are increasing my DD to £377 a month which appears to be way too much. I want to urgently speak with them to discuss, as I don't want that amount withdrawn, however nobody is answering the phones and when I look online at recent reviews I just see huge number of complaints…
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Single person gas & electric bill - What are you paying?
Hi, Having recently moved out on my own, I'm finding the world of adulting very costly. I'm not sure yet of the reasonable costs for things like energy and water and don't want to get conned. So, what should I expect to be paying for gas and elec - single person, 3 bed terrace, London.
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immersion heater economy 7 help needed
hi, we have just moved into a new flat (no gas, electric only) and having trouble understanding our hot water. we have an immersion cylinder to heat the water (all it says on the tank is RANGE TRIBUNE HE). on the wall is a panel which has a clock (not a timer), a boost dial and a switch to have it on either 'water heater…
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Changing from a prepaid meter to a credit meter/smart meter.
Hello all, As per the title of the thread, recently moved into a house and wondering if it would be possible to change our prepaid meter to a credit/smart meter? Been in touch with our current energy provider(bulb) and after various discussions over a couple of months, they finally gave us the answer that inorder to change…
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Utility Point holding on to money owed after switching from them
I switched from Utility Point to Scottish Power on 1 Jan 2021 and am still waiting for my final bill to be made up and the money I am owed to be refunded. I am owed in excess of £300. Despite numerous phone calls and repeated promises it would be sorted I am still waiting, over 5 months after the switch. I keep being told…
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Electric Wall Heaters
I am moving into a one bed property which is over two floors and only have electricity supply. The night storage electric heater needs fixing (about £300). Should I get it fix? or replace the night storage heater in the open plan lounge and one wall heater in the bedroom? I read a lot of posts but still unsure as there are…
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Ecotricity not answering emails
As a loyal customer of many years and holder of Ecobonds I'm really frustrated that suddenly Ecotricity are not responding to my emails re problems with my recently installed smart meter. Attempts to phone are fruitless. What is going wrong?
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Avro - leaving is the hardest part
Been an ordeal to leave Avro, even with the MSE switching service. Catch22 situation that Avro refused to use their direct debit to collect any final balance, yet without a meter reading and bill, the balance paid down by my manual payments still wasn't accepted by them. On a dual fuel account, somehow they then allowed us…
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Air source heat pump
Hi, I'm looking to convert my current oil powered heating and hot water to air source and wondered if anyone had had experience with Cinergi Ltd based in Southampton. Their quote is competitive and I have been reassured by their responses to questions, but I can't seem to find any reviews online for their performance with…
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Mum's Energy Bill doubled British Gas
A newbie to this but needed to vent and ask for help. My Mums energy bill last year was roughly £740, when doing the comparison this year is £1450 with British Gas and that's with a 13% discount. Am I missing something? has Covid taken my brain away! Other energy suppliers are coming in around £1050. Seriously how are…
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Scottish Power ending Yorkshire Fixed price deals early
I was a Yorkshire energy customer on a fixed rate deal ending 30/9/21.The contract was taken over by Scottish Power who have now informed me that they are unilaterally ending the contract on 1/7/21 and switching me to their standard tarrif.I did have a web chat with them and they stated that due to the rise in wholesale…
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Online account issues
With Scottish power i cannot enter accurate meter readings because there are two boxes for the electricity on my online account and they are saying there is only one on their end. They are also telling me that they can't fix it and I have to do on online chat to fix it but there doesn't seem to be an online chat function,…
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Asking for money back
My old electricity company is asking for £297 back, which they gave to me, after receiving meter readings and me switching to another company. I have no available funds as my bills are so high I can barely eat anyway being stuck at home. The ombudsman is saying that yes I owe the money even though they gave me the cheque…
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No idea what to do next
Hi all. I am at my witts end with Scottish Power. I moved my gas and electricity to Toniq the day before they went bust. I was then moved to Scottish Power but for some reason only my electricity moved across. I have called at least ten times and been given different answers each time. This involves being on hold anything…
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Grants
Can I get a grant for rewireing My ex council house which I bought 30 years ago
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G+E gone up by silly amount.
Had an email from my has and electric supplier stating my bill is going up by £35 per month. This seems ridiculous? What should I do?
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Cheap Energy Club - down!
My fixed tariff comes to an end in July, so I log onto the Cheap Energy Club, hit DIY compare the market, it says it's loading my results, then:Oops! We've had an accident... Cheap Energy Club is currently down. Our techies are working furiously to fix the issue and we're hoping to be back up soon. It's been like that for…
