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how do i get scottish power to move my meter ?
Ive waited over 5 months for scottish power to move my elect meter ! they have failed to attend 4 appointments, the omsbudsman has ruled in my favour, scottish power is refusing to engage with omsbudsman, the head of scottish power is uncontactable by any means, what can i do now ?
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Smart meter faulty??
Hi, I deal with my Father in laws switching. I was just about to do a switch when I noticed that his gas bill was really high. In fact it was double mine, I have my heating on thermostat 24/7, gas hob, baths and loads of hot water used. He has a gas hob and gas heating, very rarely has his heating on and even then it's…
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Eon DD price rise - Cheap Energy Club
Hi. Just had a monthly DD increase to our Eon dual fuel bill from £131 pm to £224 pm - we have a small 3 bedroom house. It's a killer. This "sudden" increase has arisen since we had the smart meter installed just before lockdown, but then it didn't work nor take reading until just recently again. Eon said this was a…
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Dual Fuel - very large payments query
Hello, I'm posting this here in case I've missed something really obvious so I hope you can help. We're coming to the end of our current contract with Avro who were taking just under £160 per month from us. After 11 months of the 12 month contract we're currently £350 in credit and this is after already receiving a £224…
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Neon Reef -Energy switch went very wrong- advise needed
Hello! Start of March I have moved into new property. Straight away I have initiated switch to Neon Reef. Neon took over on 31st of March. The previous supplier was SSE, whith whom I did not have an account. More than two months later my account is not set up because Neon did not receive meter information from previous…
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Nightmare with Eon, can anyone advise?
I moved into a converted pub 8 months ago as a tenant (the pub has been split into three residential dwellings), immediately read the meters and called Eon who are the energy supplier. 8 months later I am still having a nightmare with them, the meters at the property apparently were never registered, I now have two…
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Economy 7 - possibly faulty meter/wiring - help please
Hi all. My partner just moved flat. Same development, similar size (1 bed), just nicer and more modern. The flat is electric heating and an immersion heater for water, same as the last flat, just all much newer. The electric radiators were just replaced. Her electricity readings are somehow 3-4 times higher than her old…
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GreenEnergy, Neon energy, British Gas and EDF
Hi all Thought I’d post my experience..... i switched using switchcraft in Autumn 2020 to Neon Energy from BG. This is where my problems started! Neon increased my bills and never responded to my emails, instant chats and letters. Luckily I wasn’t in a contract so switched again to Green energy. Midway through the switch…
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Economy 7 off peak times
Who knows how the Economy 7 off peak times are decided ? Who decides ? I'm searching for some documentation but I can't find anything. Thank you for any suggestions where I could find the answer to my search.
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Energy provider not sending bills, not using smart meters
My Mum is with Scottish Power. She saw on her bill mention of a cheaper tariff. It seems she has insisted on switching to it. She now gets no paper bills, and does not use the internet. They also stopped using her smart meters and she has difficulty reading the meters to provide readings. I'm concerned that estimated…
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Advice please
I fell behind with utility bills with Scottish Power, as a result, they fitted smart meters for both gas and electricity supply. Each meter is set to recover £15 per month. My query is as follows, Scottish Power have sent me numerous letters since they installed the meters, each letter clearly states, multiple times, that…
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Octopus go
Hi I wondered if any one has similar problems. I am not technical so please forgive if the following ramble is published in the wrong place. I have a tesla powerwall a small pv array(2.5kwh) and a small ev. I joined the octopus go tariff and found it very good charging car and battery at night and the full battery covered…
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Cannot get my money back from SSE
I switched energy providers last month as according to SSE's online account information I was in credit by approximately £400. They wouldn't return it so I switched providers. According to Uswitch my money would be returned when my final bill was paid. It hasnt been. I phoned them again and they're now saying they owe me…
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Avro Energy
Through the Cheap Energy Club I recently changed suppliers from Avro to People's Energy. All went well with the switch, apart from difficulty getting a refund of credit that Avro held. The switch took place on 15th April and I only got my refund today - 8 weeks after the switch. They have adhered to Ofgem guidelines -…
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Is this reasonable? No bills due to non validated opening reading
Hi, I was a Yorkshire Energy customer who was transferred to SP at the end of last year. I instigated a switch away as soon as my details appeared on the register, and this was set for 21st January. I submitted my meter reading to the new supplier a few days before the transfer date as requested by them, and the closing…
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Does this constitute fraud?
Good morning everyone, I am a newbie here, so please accept my apologies if this is posted in the wrong place. I need some advice on my Feed-in tariff payments, and any help is appreciated. Bit of a long story, so please bare with me. I bought solar panels about 7 years ago and these were installed at my previous address.…
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Bulb Energy
There is an interesting article in yesterday’s Daily Telegraph (paywalled) about Bulb Energy. If the quote from Ofgem is to be believed, the company has faced a difficult few months.
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SSE gas billing discrepancies
I used CEC to switch my gas to SSE, and the process is well advanced. SSE sent me a Welcome Pack on 18 March confirming that the tariff would be 3.04p/kwh inc.VAT. The tariff name is "Online Energy v10"I have received the first bill, covering the period 1 April to 24 May.I noticed three discrepancies.(1) Opening Reading is…
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Electricity usage advice
Hello I've been taking my electricity readings each month and could do with an opinion on if my usage seems fair? I'm an electricity only house, 3 large storage (old) heaters, 3 newer, but old style, 1.5kw versions. Fan heater in the bathroom and 2 coal files. All double glazed, mid terrace, no cavity extension that holds…
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Avro - Credit refund.
I have £833 in credit on my account. I have requested £600 back but they are insisting I am only allowed £518 so there is enough to cover the increase coming soon. In 2 years I have only ever underpaid my £115 direct debit 4 times totalling £52 yet they want me to up my monthly payment to £142. I said I wanted to keep the…
