Is this reasonable? No bills due to non validated opening reading

movingon

Hi, I was a Yorkshire Energy customer who was transferred to SP at the end of last year. I instigated a switch away as soon as my details appeared on the register, and this was set for 21st January. I submitted my meter reading to the new supplier a few days before the transfer date as requested by them, and the closing reading to SP on 20th January. I received a final bill from SP a few days later and I sat back and waited. 
I was not able to use the online portal to submit subsequent readings to the new supplier and had to do this manually and wrote several emails complaining about the inability to see any meter readings online and lack of bills. I sent photos of the meter etc. I was given £50 in compensation for "time spent trying to resolve the issue" a a few weeks ago , and can now submit readings. I still have not had any bills though and though I have written stating they have an obligation to manage the switch and issue timely bills,  they keep saying they are waiting on the opening meter readings being validated by the industry. I know I can work it all out myself manually, but I find this very galling. What is worrying me is that my step daughter moved in just before the switch and I don't really know if my estimated usage is correct, or that they won't start an argument months down the line about the opening reading. They keep reassuring me that I will eventually get bills, and so I don't know if I am worrying about nothing, or if I should take the complaint a stage further. 

pallyman

I am same as a ex YE moved to SP,I went with NR for electric in mid Feb and still waiting for Validation,I have to email CS every month with my reading as the app and web site will not let me enter readings and doe not show my payments or energy usage,They keep saying they will get on to them but nothing happens,The upside i am on a decent price tariff.

JJ_Egan

Take the complaint a stage further . To whom would you do that and what outcome would you expect .

movingon

I don't know. The Energy Ombudsman? On their webpage it says they resolve billing matters and outcomes include asking companies to take practical action. This is why I am asking for opinions on whether it even matters or not that I don't have a bill after almost five months. They clearly don't think it matters.

bagand96

Happened to me too with Avro. It did resolve itself, took 3 months but the bills eventually came and were all correct.

movingon

I would be happy with three months. This has been going on since January

Robin9

@movingon  Who is your new supplier - some bill every six months. 

movingon

No, They are supposed to bill (invoice ) every month

Robin9

Who is "they" ?

movingon

Neon Reef.