-
New heating system
Is there a new heating system that doesn’t use gas as gas, they say, will be fazed out by 2025? The government will give a grant that off sets most of the cost for installation including new radiators. It’s heat air source renewable energy. Is this a scam or fact as I’ve had a man out to my home trying to convince me to…
-
Switching from Scottish Power- final billl
Today I was moved from Scottish Power to PFP. The first DD went to PFP today also. The last bill I had from Scottish Power was in January! And despite giving monthly readings and their web site showing the relevant bill date only January is actually there. I have contacted them a few times but nothing has changed. They…
-
Shell Energy say I need a Smart Meter - are they OK ?
hi , i joined Shell Energy about 3 months ago. i have just got an email from them and they say my current meter will no longer be able to take dual readings as of March 2022, and to consider installing a smart meter which they can do for me. i appreciate March 2022 is some way off, and unsure whether the reading issue will…
-
E-ON not being helpful with resolving their mistake - help?
I have received a rather large energy bill from e-on of £8.5k. The mistake seems to be because when I had my smart meter installed the engineer who took the reading from the old meter had poor handwriting. Therefore, the final reading has a recorded figure starting with a 9 which probably should be a 4. I have of course no…
-
Re-Estimated Bill, £4000 owed for electricity despite paying on time every month
I've been getting estimated bills from my electricity supplier, EDF, for the past 2 years. The reason they're estimated is that I had have no access to my meter until a few weeks ago - I live in a rented 2 bed flat, and access to my meter was in a part of the building I never had access to (and I did ask my landlord…
-
AVRO Energy Smart Meters - Whats the point?
They are not taking the reading electronically, bills still show E for estimated. They will not accept manual readings online, the bills still stay E for estimated. They will not accept me going to the meter and pressing B to send the reading either. SO two months ago my bills were accurate because I would put a reading in…
-
Orbit Energy
I transferred to Orbit Energy in March 2021 because it offered a small price benefit, my account is in credit but this month I have been advised that my payments will increase. This wipes out the small price advantage that led me to Orbit. Is this normal practice for Orbit?
-
Can you switch electricity supplier on a dual tariff meter?
My query is for a friend of mine who lives in a small 2 bedroom bungalow.with 3 storage heaters which are the only source of heating apart from an open fire and back boiler for a water heater. They have lived in that property since the late 1950's and it has a very complicated meter situation which I think would make it…
-
Getting nowhere with EDF
Hello there folks,I am having a very tough time trying to get EDF to understand the issue with smart meter readings, and am wondering if it is me not understanding something. The crux of the issue is - I have moved out of my old flat and received a final bill which is very high, which I suspect is due to possibly incorrect…
-
Scottish Power Electric Charges
Hi I'm trying to find out if my bill is abnormal. I recently had my final bill from Scottish Power and it was £1022 in credit. I paid £122 a month for dual fuel as we have gas heating and gas hot water. I noticed that electric hadn't been taken so questioned it. After 2 months from leaving them and they had investigated I…
-
ADVICE - Do any energy suppliers still provide standard top up / Pay As You Go meters??
Hi All I have recently purchased a property and it is on quarterly billing, it is with SSE (gas and elec), i rang them and stated i would like to have standard top up meter/pay as you go type (card for gas meter/key for elec), they stated all is fine and had a fitting dare for the 21st. I have just received a letter today…
-
Electricity Meters
First time I have done this - so apologies if it ends up in the wrong section.My daughter has a house with two electricity meters in, the energy company says it would have to be one bill for each meter, which means two bills and two daily standing charges.I have spoken to a few different companies and they all say, one…
-
switching
Hi in the process of switching providers but have seen a better deal so is it ok to cancel the switch now or wait for untily initial switch os completed
-
Small Business Being Overcharged for Electricity - Please help!
Hi all, I'm new to this so please forgive me if I make any mistakes. I am a young person renting a studio unit with my partner in central Birmingham. We are in the process of growing a small business and as we have not yet made profits, we are granted Small Business Rates Relief. We pay £420 pcm for our 900 sq ft unit, not…
-
Avro Energy
Not enjoying my second spell with Avro Energy, how they have changed in such a short time. They set my monthly payment high so every month I’m in credit. When the contract ended, without contacting me, mid month put me on the high cost tariff and standing charge. When I asked them why they mention they are very busy. So I…
-
Erroneous transfer 6 months ago
I've searched the internet and found nothing relating to my issue so I'm hoping someone here can help. In January my husband had an email from British Gas saying they were sorry he was leaving them but as he hadn't requested to switch supplier, he ignored the email as there has been alot of scams/spam during covid. He…
-
Can I refuse the installation of an outside white gas meter with exposed pipes?
Gas board has been working for weeks in the surrounding streets to upgrade gas pipes and install white meter boxes on people's outside walls with an array of copper pipes just installed on outside walls. Our meter is under our stairs and we are quite happy with this, we do not want 1) an ugly box on the front of our house…
-
Symbio stopping me leaving
I've been with symbio for two months and I was getting massive estimated bills, first £99 the second £166 and the third £176, I stopped the dd for £176 as I was £70 in credit. They over estimated my usage by 1599 kwh. I tried to switch but they objected so no switch. I have emailed 13 times and got no reply, I've phoned 4…
-
Snoop App for bills?
I’ve just seen an ad for this app called Snoop which supposedly looks at your spending and recommends ways to save money, including switching your bills - is this as good as it sounds? Is there anything I should be aware of, or any better alternatives? I’m moving out and paying my own bills for the first time soon, so I’m…
-
Electric Smart Meter says "Withdrawal"
I switched to Avro Energy from British Gas. As Avro cannot take smart meter readings, they have asked me to provide my readings to them. However, my electricity meter says "Withdrawal" and none of the buttons do anything. How do I read my smart meter? The fact Avro cannot read smart meters makes a mockery of the whole…
