Scottish Power Electric Charges

Dankim

Hi I'm trying to find out if my bill is abnormal. I recently had my final bill from Scottish Power and it was £1022 in credit. I paid £122 a month for dual fuel as we have gas heating and gas hot water. I noticed that electric hadn't been taken so questioned it. After 2 months from leaving them and they had investigated I had a bill saying I owed them £754 on top of the£1022 credit. It totalled nearly 13000kw of electric despite being gas heated and water. They're are only 2 of us in a 3 bed semi. This seems excessive, or is this normal?

Robin9

I think you mean 13000 kWh rather than kW

Over what period ?    

dogshome

On what date did you actually change supplier, and on what date did your account with Scot Power start ?

These dates are important as suppliers are bound by 'Back-Billing' rules - Where a supplier has failed to bill for over 12 months, they cannot bill for power supplied prior to the last 12 months, and that 12 months is calculated back from the date they did manage to produce a bill 

Reed_Richards

When the old supplier issues a "Final" bill they often do this before they get the closing reading from your meter (because there is a set time limit to issue the bill).  When closing reading arrives a final "Final" bill is issued.  If your bills have been based on estimated readings for some time then there can be quite a big difference between the two bills.  I suggest you look back through your bills and find the last time that you had one based on an actual rather than an estimated reading.      

Gerry1

  Let's see the reading on the electricity meter display.  It's very easy to misread some meters by 10,000kWh.