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Moving house...how to switch
Hi...im currently with avro for gas and electric on a fixed rate which finishes in July. I have just exchanged and due to move on Tuesday the 8th. Do I have to move this across to the new property until July? Any advice on what to do? For some reason I'm a tad confused. I usually do monthly meter readings. Many thanks!
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Smart Meter Change
Hi, I recently had a Smets2 smart meter installed to replace a smets1 I was having problem with. I am apayg customer with SSE. I had no credit on the meter yet my supply was on. The meter kept racking up debt. I called them and they said my meter on their end was in credit meter mode hence the supply. He said this might be…
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Credit Balances
Warning against using Bristol Energy (Together Energy) as I have not received a credit balance 4 months after transferring my account to another provider. After 4 months of e-mailing I phoned, only to be kept holding on for ages, and then, when finally answered, the person on the other end said she could not help as she…
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Water softener
Has anyone living in a hard water environment found that have water softeners put in saved any money on heating etc?
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Does the calorific value of Gas change throughout the contract.
I am with British gas and at the beginning of my contract I noted the calorific value of gas was 39.2. However my most recent bill shows it to be 39.3. I'm now wondering if I made a mistake or if the value has changed during the cause of my contract. This is my gas calculation at the beginning of my contract Meter (metric)…
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Utility supplier
My Mum uses utility warehouse and they supply her gas, electricity, broadband and landline phone. She pays over £200 per month. I think this is high. I'm looking to switch her to a cheaper deal. Which companies do I use to compare these services as I can only seem to find comparisons find gas and electricity?
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Cheap energy club login
I have been trying to log on to the cheap energy club for the last 2 weeks but it says its not working, anyone else had the same problem. TIA.
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Boiler Grants
Hello, just wondering if anyone knows of any grants for upgrading a boiler from D to A rating, for ppl with no benefits/children/etc (you know like many normal tax payers) Can we ever get anything back/grants when we need ? Thank you
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How do I cancel an active MSE Energy club switching process?
I have an MSE Energy club switching process in progress but need to cancel it. Igloo, who I started the switch to, have informed me by email they are unable to supply my Dual fuel needs at the prices quoted through MSE Energy club Comparison. Also, Igloo have not disclosed how much more they intend to charge either. I have…
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Exhaust Air Heat Pump
Hi everyone, will try keep this as concise as possible! Basically in mid-March I moved into a 1-bed, 3rd (and top) floor, south facing flat. The heating system is a NIBE F730 Exhaust Heat Air Pump. It's connected to radiators only and has 1x sensor in the kitchen/living room area. There are 2 ceiling vents, one in the…
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Think long and hard before switching energy suppliers
I used the MSE Cheap Energy Club to help me switch energy suppliers. My advice to anyone considering switching would be to think long and hard before doing it. I switched to British Gas and so far it have been nothing but problems. I already had an online Boiler & Heating account with them but on the day I started the…
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British Gas not turning up for appointments
When I started my energy switch to British Gas they somehow lost my Boiler & Heating online account and as they cannot "find it". Speaking with their online staff, I was made an appointment for my annual service but the engineer failed to turn up. I was then made another appointment for the service but again the engineer…
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Changing energy company confusion
I’m a landlord looking for a bit of help and advice. My previous tenants had a Scottish Power account which I changed to Octopus Energy in the interim prior to my new tenant. As I was settling my bill I t transpires that, though signed up for dual fuel, Octopus were only providing electricity. The same has been the case…
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My warm home discount was put on my smart meter as a debt
British Gas instated the warm home discount on my smart meter as a debt, unknown to me and i been paying this debt back for the last 5 months. I had the WHD payment for many years send to via vouchers you take to the post office.I am a carer of a Autistic person and receive benefits so live on a budget. British gas put a…
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Data Protection Breach?
Hi All, I am a newbie. When Yorkshire Energy folded our supplier automatically became Scottish Power. They sent our bill to a stranger's address, which they had on their system as a correspondence address. We have now received a final bill at our correct address but should I make a complaint? And is this a wider issue for…
