My warm home discount was put on my smart meter as a debt

Pampink21

British Gas instated the warm home discount on my smart meter as a debt, unknown to me and i been paying this debt back for the last 5 months. I had the WHD payment for many years send to via vouchers you take to the post office.I am a carer of a Autistic person and receive benefits so live on a budget.

British gas  put  a debt  on my pay as you go smart meter for  the warm home discount.payment. I was not aware of this debt on my smart meter as i had no communications from BRITISH GAS ABOUT  THE WARM home discount paymentf or this year have been on a pay as you go meter for over 10 years and today  i contacted  the online chat with British gas I  jut found tout i have been paying off a debt at 3.65pounds a week Since January 2021

Pampink21

So i had problems with my smart meter today. i topped up online on Friday for 40 pounds it  was put on my meter and on Friday it showed i had 58 pounds , today my smart meter was bleeping and i only had 1.83 pounds I quicklly top up again , I then went to british gas chat on their website and as part of them working out they saida deduction was made from my meter they gave me back 41 pounds and said it was a tech glitch . so 8 weeks ago Apuil 3rd , i notice that it seems my meter had gone down fast , British gas check back and found they had wrongly deducted further 15 pounds but as part of working this out they sent me calculations and it showed i was paying a debt of 3,65 pounds a week and i been paying this debt since 26th january 2021when the warm home discount was put on my meter asa debt

Pampink21

top ups i make at british gas disappear from my meter leaving me to have to top again with money from my food budget

Pampink21

some of the chat,

Ashish : I've calculate the usage for 1 April 2021 to 31 May 2021 you have used £270.48 + £17 ( standing charges ) + 31.80 ( debt recover ) =£319.28 .... total top up is £390 ..... so top up £390 - Usage £319.28 = £70.72... Remaining credit on meter is £52.89 so £70.72 - £52.89 = £17.83 ( incorrectly deducted so I will add £17.83 on meter

Ashish : So I will add £17.83 and £41 ( already added on meter )

Ashish : In Jan due system glitch there is debt add on meter instated of WHD ( warm home discount payment of £140 ) so system will automatically rectify it .. Now your WHD amount is active so i will add £140 on your meter

Ashish : I've given all details from our records and try to sort your issue from my end.. 1) Recent deduction added on meter £41 2) 8 weeks before deduction of £17 3) There is debt add on meter instated of WHD ( warm home discount payment of £140 ) so system will automatically rectify it and issue the paid debt.. 4) I've added £140 on your meter readings your WHD amount.. 5) Totally credit added on meter is £41 + £17 + £140 = £198 Ashish : Now your meter show credit amount of £209.89