Credit Balances

Alp1ne

Warning against using Bristol Energy (Together Energy) as I have not received a credit balance 4 months after transferring my account to another provider.
After 4 months of e-mailing I phoned, only to be kept holding on for ages, and then, when finally answered, the person on the other end said she could not help as she was an "answering service".
I'm wondering if this is a deliberate ploy to retain cash balances.

masonic

If you haven't already make a formal complaint to their customer care team as per their complaints process.

Don't forget to claim your £30 automatic compensation for failure to issue a final bill within 6 weeks or refund credit within 10 working days of final bill: https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/how-switch-energy-supplier-and-shop-better-deal/compensation-if-there-s-energy-switch-problem

If not resolved in 8 weeks you can take them to the Energy Ombudsman.

bristolleedsfan

masonic said:

If you haven't already make a formal complaint to their customer care team as per their complaints process.

Don't forget to claim your £30 automatic compensation for failure to issue a final bill within 6 weeks or refund credit within 10 working days of final bill

Plus additional £30  if  £30 automatic compensation is not paid after a further 10 days