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Data Protection Breach?
Hi All,
I am a newbie. When Yorkshire Energy folded our supplier automatically became Scottish Power. They sent our bill to a stranger's address, which they had on their system as a correspondence address. We have now received a final bill at our correct address but should I make a complaint? And is this a wider issue for former Yorkshire Energy customers?
I am a newbie. When Yorkshire Energy folded our supplier automatically became Scottish Power. They sent our bill to a stranger's address, which they had on their system as a correspondence address. We have now received a final bill at our correct address but should I make a complaint? And is this a wider issue for former Yorkshire Energy customers?
0
Comments
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The only personal info on a bill is your name and address which anyone can get from the E.R. Wouldn’t think any more about it.0
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You can complain to the Data Controller at Scottish Power. You’ll likely get an apology, maybe they’ll make a small goodwill gesture, maybe not. If you feel it necessary you can also complain to the Information Commissioner's Office (ICO) about SP.
Haven’t seen it reported by any other ex~YE customers, and there was a very long thread about the YE-SP transfers.0
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