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Bulb Smart meter only showing gas. They claim "Waiting for update from Manufacturer"
So... this seems like I've been fed a line of BS by Bulb, so I just want to confirm before taking it further. This was the email I received after I complained about my new smart meter not working and only showing gas. They 'reset' it multiple times (as did I) fro their end to no avail. Then when I complained and said that…
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Shell Energy January 2022 v4 bill credit
Hi all, Does anyone know how the bill credit works on this deal please?. I applied/switched on the 5th of Nov however Shell energy doesn't have a clue about this bill credit and told me to contact MSE. I know the deal has a bill credit of £25 (dual fuels) and separate cashback of £25 (dual fuels). I know when I applied…
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BG to E.ON switch - earliest date?
Hi, I'm on this duel-fuel tariff: "British Gas Energy And Boiler Cover Jan 2021", end date 31 January 2021, exit fees £60. I'm planning on switching to this one: "E.ON Fix Online Exclusive v55", via the MSE Cheap Energy Club. What is the earliest date when I can initiate the switch via MSE, to avoid paying the exit fees?…
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Utilita chasing Eversmart 'debt'
I've just received a letter from Utilita 'reminding' me that I owe an outstanding balance. I've never been a Utilita customer, but I was with Eversmart ages ago. But 1) I switched away from Eversmart in early 2019 - a long time before they went under, 2) I don't believe I owed Eversmart anything at that point. I've just…
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EDF outstanding balance.
The title's not the best but basically me and my partner moved into our first home on 12/10/2020, the energy supplier was EDF and we continued with them and set up our account, under my partnersname, from the 12/10/2020. Since then we have been getting multiple letters about an amount of £31.13 being owed for the dates…
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On a prepayment meter for Gas, wish to switch to standard/smart meter please help
I have moved into a property which has a prepayment meter for gas. I want to switch it to a standard/smart meter so I can pay by direct debit. I phoned up the supplier, EDF, who ran a credit check, and they said it was unsuccessful and to try again in 3 months. I don't know why. I have never missed a payment for anything…
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Being chased for money but energy Ombudsman still investigating?
Hi, I have had a lot of mishaps with my, now old, energy company. I requested a bill off them for months as I had received none for 3months and I should have been getting billed monthly. I complained and on the 28th Day they finally rang me stating my bill which was nearly £700. I told them I could not afford to pay all…
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EDF TopCashback
I signed up for EDF via TCB in August, they took control of supply in August. Terms of the cashback state that "If your EDF account doesn’t go live on supply at all, or for the minimum of three months, you won’t be eligible for cashback.". I'm now over 3 months on supply, can I safely move to another provider and expect to…
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Standing charge or no standing charge?
Hi. I'm looking into switching energy supplier, and looking for advice. I'm with Utilita now who don't have a standing charge. When looking into switching energy supplier, I've found a fixed tariff with British Gas which shows a saving of nearly £200.00. I understand if I switch, I would then pay for a standing charge, but…
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Using Which energy switch website. Can't choose a deal?
Just on this website working out manually which tariff works out cheapest. I've gone through a few and i'm looking at OutfoxTheMarket as the one to go for. It shows a Fixd 20 19.0 tariff yet at the far right it just says review only and under that is more info. As i scroll down and scroll down i see one energy tariff from…
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Shell Energy January 2022 v4 - Cheap Energy Club deal
Hi Everyone, Looking for some advice please as i'm not getting clear answers from Shell Energy regarding this. I took out the above mentioned tariff which was via the Cheap Energy Club and I've been told the account went live from 26th November 2020 but as of yet no bill credit has been applied which was mentioned in the…
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SSE - Mandatory smart meter
After avoiding having one for ages (I think it’s a bit of a con as I am sure any electricity saved is outweighed by the cost and resources - plastic, precious metals etc - to produce the new meter), SSE have now written to me to say that they are replacing my (non smart) meter with a smart one as “the radio network it uses…
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Old air source heat pump
Hi all, Mum recently bought a property that had an air source heat pump in it and now winter has kicked in its costly her £300plus a month on electricity Bill's just to keep warm. The colder it gets the more energy it uses its £1.09 an hour at the moment 6.6 kWh, I've phoned everyone about getting it replaced bia some sort…
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ScottishPower - 'you need to book smart meter install to stay on chosen tariff'
This is probably where I end up looking foolish for not reading the T&C properly...
I'm on Scottish Power 'Super Saver April 2021 B4' having signed up in the spring. Today I get a text message and email saying: Reminder: you need to book a smart meter install to stay on your chosen tariff Email implies the same thing that…
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Looking to switch from Utility Warehouse but finding it so confusing...
We currently are on the Double Gold Tariff for energy (Gas and Electricity), Value1800 Pay Monthly for Mobile and then broadband and landline (with a 10% discount because of the Gold Tariff). Our bills vary monthly between £150 and £170 mostly depending on the amount of cashback I manage to get, the landline calls and…
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Should I get a Smart Meter Installed?
Hi all, My energy supplier has contacted me to let me know that they are currently installing smart meters in my area. I have heard so many 'horror ' stories about them that I just don't know what to do. Are they a good thing to have or not? Advice please. Thanks all :smile:
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Energy Switching without penalty?
I can only switch energy providers without paying a penalty if I have less than 50 left on my energy contract. Can I start switching energy providers before the 50 days is up if I am close to the 50 limit as the switching process takes around 14 days?
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Eon unfair billing
Hello, First let me explain that I am writing this on behalf of a friend and next-door neighbour who is dyslexic. On occasion he asks me to help with formal letters/bills and the like. Last year he wanted to swap energy supplier an I recommended the MoneySavingExpert Energy Club and so together we went through the process…
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Immersion heater to run central heating
Hey everyone, I live in a flat and it's electric only. It has a timer to heat my water which is fine, but to run my heating, I need to turn the immersion heater on and it costs me a fortune. Anyone used one of these systems before? When I moved in, the electric guy told me to have it on all the time and I ended up owing…
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isupply energy cheque bounced!
isupply energey went out of business this year and EDF energey took over the supply of thousands of energy customers. Prior to going out of business Ofgem ruled that isupply had over-charged many of its customers and we received a cheque dated 11th September 2020 from isupply for £58.40. Due to Covid-19 I did not present…
