Being chased for money but energy Ombudsman still investigating?

[Deleted User]

Hi, 
I have had a lot of mishaps with my, now old, energy company. I requested a bill off them for months as I had received none for 3months and I should have been getting billed monthly. I complained and on the 28th Day they finally rang me stating my bill which was nearly £700. I told them I could not afford to pay all that in one payment, they passed me on to their collections department where the man told me that I should be been budgeting for the bill and it needed to be paid!
A few days later I received an invoice in the post requesting payment within 10 days. 

After deadlock, as they refused to set me up with a payment plan, I took the matter to the ombudsman. Their offer of reconcile was to let me out my contract if I paid the bill in full. I had to decline this as I could not pay the full amount, which i noted. The ombudsman is due to make a decision on the 19th December. 

In the meantime I have received two letters from the company requesting payment, with the second stating they would cut off my supply and recover their meters (even though it is not their meters), I emailed them to say I was awaiting the ombudsman decision but they did not respond.

Today I have recieved a solicitors letter stating that I must pay within 7 days of the date of the letter Or they will start court proceedings and I will have to pay extra costs. 

The ombudsman still haven't reached their decision. I am not really sure where I stand? Does any one know? I am not disputing the electricity I have used, my argument is I had requested the bill for months then they expected payment in full and would not put me onto a payment plan. I simply do not have the money to pay such a large bill in one go. There is simply no communication with this company. They also owe me money from an over charge made which they will not deduct off the invoice.

welshmoneylover

How much money did you put aside for the electric bill and how much of it have you paid so far? 

If you haven’t paid anything, then they will chase you for the money and tbh Ofgem aren’t really interested in helping people who pay nothing or those who can’t afford to pay it all.
what was your monthly direct debit set up for? ( assuming you wish to pay by DD)

welshmoneylover

Can you also give more details about this mishaps that you state in the first sentence so we can advise you further?
i assume you opened the account correctly with your own meter reads as soon as you moved in or changed supplier.

welshmoneylover

Which energy company does it relate to? 

Robin9

From your other threads you were living at home in March and waiting on a new build due for completion in August - have you now been able to move in. ? Are you on top of the bills for the new build, reading your meters and keeping records?

I presume the dispute refers to an earlier rental - how far back does the dispute go.  Name the supplier please.

[Deleted User]

Robin9 said:

From your other threads you were living at home in March and waiting on a new build due for completion in August - have you now been able to move in. ? Are you on top of the bills for the new build, reading your meters and keeping records?

I presume the dispute refers to an earlier rental - how far back does the dispute go.  Name the supplier please.

Thankyou for looking at my previous posting history    I'm using my daughter's MSE account to post this question at her suggestion.
But I am referring to a business contract. It doesn't matter I have booked an appt for a bit of solicitor advice.

MSE doesn't allow to delete threads but thankyou to those that replied. 

p.s she got the house

welshmoneylover

How much did you pay them in July August and September?
this must be a business tariff not a domestic one? 

The £100 would or should appear somewhere on your billing, did you print any copies off for your accountant or tax purposes? You may find the credit in them somewhere.
have you had a recent bill and are you still liable for the utilities at the cafe or has it closed down?
which supplier is it? 

You need to give facts and figures so we can help you out with this.
how much in total have you paid so far since you took over?
and can you give us the tariff information?

welshmoneylover

A few days later I received an invoice in the post requesting payment within 10 days

you state it was an online account, was it an overdue reminder you received  in the post? 

How much was it for and did you actually pay it in full?

brewerdave

fayetay1 said:

Robin9 said:

From your other threads you were living at home in March and waiting on a new build due for completion in August - have you now been able to move in. ? Are you on top of the bills for the new build, reading your meters and keeping records?

I presume the dispute refers to an earlier rental - how far back does the dispute go.  Name the supplier please.

But I am referring to a business contract. It doesn't matter I have booked an appt for a bit of solicitor advice.

MSE doesn't allow to delete threads but thankyou to those that replied. 

Don't think that there is much point waiting for the Ombudsman because AFAIA they don't deal with commercial contract disputes.

rp1974

brewerdave said:

Don't think that there is much point waiting for the Ombudsman because AFAIA they don't deal with commercial contract disputes.

That's what I was thinking,the Ombudsman deal exclusively with domestic supply,not commercial.
Yet the OP claims to have involved the ombudsman,who are apparently deciding something or other on 19/12?.
Decidedly vague information all round imho.

Robin9

@fayetay1   Had your supplier billed you every month would you have been able to pay..?

Keeping track of business bills is just like domestic ones - read the meters and do simple calculations.