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One year or two year fix ? (September 2020)
Looking at a new fix at the end of the month but cant decide whether to pay a little bit extra and go for w2 year fix ???
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Economy 7
I’m getting an electric car and wondered if I’d be better changing onto an Economy 7 tariff as I will be charging through the night?
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'What happens if an energy company fails to comply with an order given by the Ombudsman?'
I am currently trying to find out what happens when the energy ombudsman rules in your favour but the company does not comply with the ruling. The energy company in question is Utilita and the ruling is due to incorrect billing prepared by Eversmart when we were moved to Utilita as supplier of last resort in September…
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How to change from pre-payment meters to 'normal' meters ..electricity and gas
Our daughter has recently moved house and was previously with Shell Energy, for both her electricity and gas. She was always fully up to date with her payments. Her new house (Council property) has pre-paid meters with N Power She applied to Shell to change suppliers and has just received a reply stating that they can not…
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How Do I Cancel an Energy Switch
Hi, what's the best way to cancel an energy switch ?? I signed up on Sept 9th to Igloo Energy and last night received an email they are bumping their prices up around 10-11%. I am not due to start with them until Sept 29th. Do I contact them or my existing supplier, as I think I'd like to go elsewhere now.
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Boiler Warranty
Hi Hope this question is asked in the right place Long story cut short- I am currently on oil and want to convert over to gas. I have finally had the Gas connection terminated at my property and the next step is to get amy combi condensing boiler fitted - (by a gas safe technician). I bought the boiler - brand new - from…
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Free New Boiler conundrum.
Two pensioner couple friends have just had new boilers fitted. My wife says neither couple are on any kind of benefit.Each pensioner only has their Old age pension. I have told my wife that someone in each household must be on some sort of benefit i.e. Pension Credit, otherwise they wouldn't be eligible for a free boiler…
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Pure planet login problems
I have switched to PurePlanet and they are asking for a meter reading. To log into my account I have to verify my email account using a link they send but I keep getting an error message saying I need to use the latest mail they have sent, which I am. There is no contact telephone number, so I’m at a loss what to do next.…
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Pre payment meter credit.
My partner had a key payment meter with Bulb In his rented property which had to be paid with cash. During Covid we changed to a new supplier who could be paid through an app. Bulb sent statements for each month he was with them showing clearly that he had paid more into the meter than the electricity he had used. This…
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Spark Energy Refusing To Pay Credit
I'm finding this slightly amusing, as when you owe an energy company money. Usually there is a lot great communication from them and often bailiffs involved. Here is a short bit of the history: I moved into the property around September 2017, its an incredibly tiny 2 bedroom (2 box rooms which wont even fit a full size…
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Swalec Pre-Pay to DD
Hi,I am hoping to switch from my prepay electric metre to direct debit and am wondering who the cheapest to go with would be, and also, what happens to the redundant meter?I do not want a smart meter installed and all the nagging by Swalec to do so is putting me off staying with them.
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Can Sse block me switching to another energy company.
I used to have both gas and electric with sse. I tried to swap to bulb for duel fuel but sse blocked me. The let me change electricity to bulb as its a pre pay meter. They refuse to let me change gas which is metered, not a smart meter. Is this legal as I can't seem to get around it. Please help as I'm losing money not…
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Igloo 10.9% price rise
I just joined these guys at the end of August, based upon their competitive rates and I didn't see any warning of large price hikes. I just received the email stating this 10.9% rise. Will they honour the prices I joined themat, with it being so recently and if not can I move to another supplier without incurring any fees?…
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Comparisson annual usage - why is it incorrect on the Money Saving website, need some help please
Hi Really need some guidance. Im trying to do a comparisson on your website (the energy shop I think), however Igloo provide the usage in m3. Ive tried the conversion on another money savings website as I can't find anything here. Igloo provide the readings/usage in m3 so for last 12 months meter reading is from 5771 to…
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Electric Back Bill
I am after some advice please. Having lived in a rented property for 10 years, moving out a year ago, I have just received a 'final bill' from EDF for the amount of £2,150. I paid all bills that were sent to me, they were quite low, but I was hardly there and they even sent an engineer out many years ago to check the meter…
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Eon next, credit or debit
we have recently been moved from npower to eon next. The bills are not very clear. It states an amount but does not say whether you are in credit or debit. I asked them how we can tell directly on social media and all they could say is phone this number. So can anyone here tell me how we know whether the account amount is…
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Switching supplier without permission
I'm currently with N-Power for my gas and electricity supply. I owe a small amount of debt to another supplier. Can that supplier switch me over to them without my permission
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Energy Company not Refunding Balance from Previous Contract
I came to the end of my 18 month contract with Utility Point,but decided after doing comparison with other companies that they had a new better deal, so signed up to the new tariff,which has now started. I then asked them to pay me back my credit of approx £100 of my last contract as I've started a new contract (which they…
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how can I find energy supplier with lowest standing charge?
Yesterday I found a site which showed the standing charges & energy prices for UK energy companies in ascending order of price - but today it eludes me? Anybody any info on a site or companies with low standing charge please?
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Please help me get a credit meter!
I've just bought a house with a prepayment meter supplied by Utilita. I've called to register with them and asked to be changed to a credit meter. They said their policy is that you need to wait 3 months to change so they know how much to set the direct debit for. This seems ridiculous to me as surely they can base it on…
