Eon next, credit or debit

donnajunkie

we have recently been moved from npower to eon next. The bills are not very clear. It states an amount but does not say whether you are in credit or debit. I asked them how we can tell directly on social media and all they could say is phone this number. So can anyone here tell me how we know whether the account amount is a credit or a debit amount?

Neil_Jones

donnajunkie said:

we have recently been moved from npower to eon next. The bills are not very clear. It states an amount but does not say whether you are in credit or debit. I asked them how we can tell directly on social media and all they could say is phone this number. So can anyone here tell me how we know whether the account amount is a credit or a debit amount?

Post a picture of the bill, blur our your address, name and personal details and somebody will be able to tell you whether its a credit or a debit.

donnajunkie

Neil_Jones said:

donnajunkie said:

we have recently been moved from npower to eon next. The bills are not very clear. It states an amount but does not say whether you are in credit or debit. I asked them how we can tell directly on social media and all they could say is phone this number. So can anyone here tell me how we know whether the account amount is a credit or a debit amount?

Post a picture of the bill, blur our your address, name and personal details and somebody will be able to tell you whether its a credit or a debit.

Thankyou, i am sure based on all the figures on the bill someone can work out whether its in credit or debit but that would only help for this bill. I dont want to be needing to make a post every time we get a bill.  Actually bill is the wrong word to use, its a statement. There must be something about it that i am missing that tells us credit or debit. For example the amount is in blue lettering. So does the colour of the lettering tell us credit or debit. Or perhaps if in debit would there be a minus. There must be a straight forward answer.

stewie_griffin

I've never seen an E.ON Next statement but I've just had a look at some.of my old E.ON statements and if I was in credit it had CR next to the figure but if I was in debit it didn't show anything. It's possible your statement is the same however I understand it's a completely different billing system so that might not be the case.

MWT

There should be a 'CR' marker or similar, but in general the following may help you work it out:

The statement should show the total amounts you have paid in the period and the total amounts you have been charged in the period, along with the opening and closing balance.

If you have paid less than you have used and the closing balance is higher than the opening balance then you still owe them the amount showed as the closing balance.

If you have paid less than you have used and the closing balance is lower than the opening balance then you are covered and the remaining balance is your money that they are holding onto for future bills.

If you have paid more than you have used and the closing balance is higher than the opening balance then you have increased the amount of money they are holding for you to cover future bills.

If you have paid more than you have used and the closing balance is lower than the opening balance then you have decreased the amount you still owe them.

Gerry1

There are two ways the info on any account can be shown.

• With a bank account it's easier to show paid in money amounts as  figures with no + or - signs or letters, e.g. 100.00 means you're in credit by £100.00.  If you write a cheque it'll be shown as -20.00 and your balance will be £80.00, i.e. that's what they owe you.  To keep things simple, only if things go wrong and you go overdrawn will there be a minus sign or 'DR' letters.
  

• With credit cards or retailers it's easier to show purchases as figures with no + or - signs or letters, e.g. 100 means you've bought something costing £100.  When you pay them £20 it'll be shown as -20.00 and your balance will be £80.00, i.e. that's what you owe them.  To keep things simple, only if you pay too much or have a refund will there be a minus sign or 'CR' letters.

Essentially, it's just two sides of the same coin, two sides of the shop counter, buying and selling, etc.

A utility account could use either system, it doesn't really matter.  If you're unsure, just remember that you're in credit if your balance has the same +/- sign or lettering as a payment that you've made.

Some companies give clear explanations, e.g. Robin Hood says 'Please note: If your account is currently in Credit, your Balance shows as a minus amount e.g. -£1.00' and Neon Reef has helpful entries such as 'Opening Balance £9.52 in debt, Your new account balance £35.66 in credit'.

donnajunkie

ok, here are some details,

balance on june 3rd = £6.59.

payment of £61 in june.

payment of £61 in july.

payment of £61 in august.

balance on 13th september is £146.91.

gas total = £42.68.

i have just realised there is nothing on the statement about electricity usage or charges. the only mention of electricity is in the estimated annual use figures which are £423.50 for electricity and £314.73 for gas. i have just logged in online and in the account overview it says account balance £286.91 in blue lettering. under it there is a sentence that says why is my account in credit in red lettering and an arrow to click for more info. clicking that just gives a standard load of waffle.

3

Gerry1

donnajunkie said:

ok, here are some details,

balance on june 3rd = £6.59.

payment of £61 in june.

payment of £61 in july.

payment of £61 in august.

balance on 13th september is £146.91.

gas total = £42.68.

balance on June 3rd = £6.59 CREDIT BALANCE

June payment of £61 CREDIT APPLIED

July payment of £61 CREDIT APPLIED

August payment of £61 CREDIT APPLIED

gas usage total = £42.68 DEBIT APPLIED

Do the sums...

balance on 13th september is £146.91 CREDIT BALANCE

donnajunkie

Gerry1 said:

donnajunkie said:

ok, here are some details,

balance on june 3rd = £6.59.

payment of £61 in june.

payment of £61 in july.

payment of £61 in august.

balance on 13th september is £146.91.

gas total = £42.68.

balance on June 3rd = £6.59 CREDIT BALANCE

June payment of £61 CREDIT APPLIED

July payment of £61 CREDIT APPLIED

August payment of £61 CREDIT APPLIED

gas usage total = £42.68 DEBIT APPLIED

Do the sums...

balance on 13th september is £146.91 CREDIT BALANCE

Thanks, the problem now is where is the electricity details? And how did account balance manage to change to £286 in the account overview in the time i was logged in this afternoon. I swear when i first logged in the account overview had the £146 amount and after a few minutes of negotiating different sections on my return to account overview it changed to the higher amount. As we did not pay anywhere near that amount i am starting to worry its a debit amount and that we are being massively over charged for the electricity part that does not feature on the statement.
by the way those £61 payments were itemised into £35 electricity and £26 gas.

nbrewitt

I've just had an email from EON Next admitting they've made some big mistakes with the first statements and a new bill should arrive ina few days.

stewie_griffin

Off to a good start then 😂