Pure planet login problems

charlies_mum

I have switched to PurePlanet and they are asking for a meter reading.   To log into my account I have to verify my email account using a link they send but I keep getting an error message saying I need to use the latest mail they have sent, which I am.

There is no contact telephone number, so I’m at a loss what to do next.     It says if I’m using a Virtual Private Network I should turn it off, but how do I find out if I am ?

Any help would be great, thanks

[Deleted User]

You'd know if you were.

Have you tried using the app instead?

charlies_mum

Just downloaded the app and am trying again.   Finally sorted, Thanks