Pre payment meter credit.

m4n5f

My partner had a key payment meter with Bulb In his rented property which had to be paid with cash. During Covid we changed to a new supplier who could be paid through an app. Bulb sent statements for each month he was with them showing clearly that he had paid more into the meter than the electricity he had used. This didn’t correlate with the meter in the flat. We contacted Bulb to get a refund of the £147  overpayment. They after almost 3 months of “we will contact you within 2 weeks” have said that prepayment customers don’t get statements and the meter is correct. I forwarded the statements, which clearly show his meter number and address and have heard nothing since. That was 2 weeks ago. 

Has anyone else had this?

Gerry1

How did you calculate the overpayment?  Remember that you also have to include the daily charges, and that the rates on a prepayment meter are higher than on a normal credit tariff.  If he used someone else's card he may have been paying off their debt as well.

m4n5f

The overpayment is shown on the statement sent by Bulb. They are just like a normal bill and include daily charges etc. They sent several when he left the first one starts with £0 balance the day he moved in which was the day Bulb started to supply the electricity. They show an increase every month. He could only use cash so no one else’s card or account has been used.