Igloo 10.9% price rise

burnleymik

I just joined these guys at the end of August, based upon their competitive rates and I didn't see any warning of large price hikes. I just received the email stating this 10.9% rise. Will they honour the prices I joined themat, with it being so recently and if not can I move to another supplier without incurring any fees? Thanks.

bristolleedsfan

burnleymik said:

I just joined these guys at the end of August, based upon their competitive rates and I didn't see any warning of large price hikes. I just received the email stating this 10.9% rise. Will they honour the prices I joined themat, with it being so recently and if not can I move to another supplier without incurring any fees? Thanks.

https://support.igloo.energy/hc/en-us/articles/360003791457-Do-you-charge-exit-fees-if-I-switch-away-from-Igloo-

You signed up to a variable rate tariff which means rates can go up or down ....

GraceF125

I'm in the processing of switching to Igloo - hoping now it's not too late to cancel the switch.

burnleymik

bristolleedsfan said:

burnleymik said:

I just joined these guys at the end of August, based upon their competitive rates and I didn't see any warning of large price hikes. I just received the email stating this 10.9% rise. Will they honour the prices I joined themat, with it being so recently and if not can I move to another supplier without incurring any fees? Thanks.

https://support.igloo.energy/hc/en-us/articles/360003791457-Do-you-charge-exit-fees-if-I-switch-away-from-Igloo-

You signed up to a variable rate tariff which means rates can go up or down ....

You are correct, but it's no problem as long as I can move on without penalty. I suppose I relate it, in my mind, to mobile phone contracts where you expect fluctuation within the RPI, but the 10.9% was a bit of a shock. Thanks for the link.

UnclaimedEnergy

Variable tariffs don't have any exit fees so you'll be able to switch away without any penalty

A._Badger

Within the terms of the agreement or not, it's pretty irritating when you have just gone through the hassle of running the comparisons on a selection of websites and decided on a new supplier, only for them to shift their prices up by such a percentage.
Now to see how well the 14 day cancellation window is adhered too. Then it's back to the websites again....

roddydogs

GraceF125 said:

I'm in the processing of switching to Igloo - hoping now it's not too late to cancel the switch.

You did it thru the £50 referrals link, didn't you .. Just get the £50 then leave.

Seanybhoy68

I'm in the same boat as you Burnleymilk. I'm changing suppliers today. 

burnleymik

A._Badger said:

Within the terms of the agreement or not, it's pretty irritating when you have just gone through the hassle of running the comparisons on a selection of websites and decided on a new supplier, only for them to shift their prices up by such a percentage.
Now to see how well the 14 day cancellation window is adhered too. Then it's back to the websites again....

Yes, this is the thing. Although I have dual fuel, my primary source is electricity so I spent a good while checking around for the best prices per unit and daily charge, now back to the drawing board.
I even emailed Igloo just before I started this thread, asking about the price hike, but they haven't responded.

A._Badger

burnleymik said:

A._Badger said:

Within the terms of the agreement or not, it's pretty irritating when you have just gone through the hassle of running the comparisons on a selection of websites and decided on a new supplier, only for them to shift their prices up by such a percentage.
Now to see how well the 14 day cancellation window is adhered too. Then it's back to the websites again....

Yes, this is the thing. Although I have dual fuel, my primary source is electricity so I spent a good while checking around for the best prices per unit and daily charge, now back to the drawing board.
I even emailed Igloo just before I started this thread, asking about the price hike, but they haven't responded.

The good news (for me, at any rate) is that Igloo has just replied, saying it accepets my cancellation. There is a worrying addendum, though. At the end of their email it says: "If you decide to switch again we would love to welcome you back, however, you'll need to wait 3 weeks to avoid complications with the transfer of your supply.".

Does that imply I should also wait three weeks before switching to anyone else? 

jcb208

burnleymik said:

I just joined these guys at the end of August, based upon their competitive rates and I didn't see any warning of large price hikes. I just received the email stating this 10.9% rise. Will they honour the prices I joined themat, with it being so recently and if not can I move to another supplier without incurring any fees? Thanks.

Another price rise 14% from October,this is turning in to a joke I will be moving soon