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Is this reasonable -- DD cancellation fee?
I moved to a new energy supplier from 8th May. I had a good credit at time of transfer, which has subsequently been refunded (took about a month). My beef is that I have also been charged a "DD cancellation fee" of £10. I do not think this is reasonable as my DD was due after I transferred to the new supplier, on the 8th,…
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2 MPANS
i have what is called a complex meter and has 2 MPANS. I am currently with bulb, and unexpectedly got the following email from them We noticed we’ve been taking payments incorrectly for your standing charge, which means you’ve overpaid. We’ve fixed this problem now and updated your tariff details, as of 28th May, so it…
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Incorrect electric meter
Having rented and lived in the property for 5 years, I've recently discovered that the wrong electric meter is registered at the address. The property is in a block of 3 apartments with the meters located in a communal area. It's only during lockdown: where I've temporarily moved in with my girlfriend, that I'd noticed…
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Wrong postcode on database
How can I get EON gas to sort out the wrong postcode on the database as I am trying to switch to a cheaper supplier. It is so frustrating to be ignored !
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Back dated bill
My ex was paying the bills until he called up last year and said I’m paying, he back dated this by about 4-6months I didn’t even agree to this or agree to stay with this supplier, I was never contacted by the supplier to say this was happening, I had a back dated bill, no metres read and no contract to say I was the new…
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Day and night rates/meters
Hi everyone, hopefully someone can answer this and forgive my ignorance! i have recently moved into a new property and I now have two electric meters, one has only day rates and the other has both, the company I am with Octopus Energy seem to only be charging night rates on the meter that has both. This morning (Sunday) I…
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Social Energy
I wonder if anyone could give me some advice. I am thinking about getting solar panels a company silvercrest energy quoted me £12k for 12 and a battery saying that I would then be signed up to Social Energy. I have since had a quote for £6k for the panels and £2k for a battery. If I go for the cheaper option can I sign up…
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Lower my bills
im not great at sourcing better energy bills bit of a novice but bill due to go up so trying to find a better deal, i have found one that the rate is slightly higher for units but standing charge is quite a bit lower not sure how much that would be off set against the slightly higher unit rate
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EDF Customer looking at new EDF Contract Tariff - EDF Exit fee's
Hi I received the MSE email a few days ago where it said EDF had a new cheap tariff, even for existing customers, I went on MSE CEC and compared, I am currently on EDF Simply Online Apr21v3 dual fuel fixed until April 21, the new tariff EDF Energy Simply Online 1 Year Fix Jun21v6 is predicted £111 cheaper and is fixed…
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Smelt 2
At the moment I am with shell energy contract ends in July 2020. I have to provide them with a meter reading every month. The smart meter I have is a smet1 ( British Gas ) which is now dead it used show the meter readings on the remote control but not anymore. i have to use steps to get my meter readings and it’s a real…
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Tonik
I must post a dire warning about Tonik energy. It is impossible to overstate how bad they are. Since the end of last year, they have owed me hundreds of pounds in overpayments. I have been calling them by phone constantly, and emailing on many occasions too. Each time I get to speak to someone, they agree they owe me a…
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EDF Secure next tariff now email
Hi Just received an email from EDF stating i can secure a new cheaper tariff now for when my old deal tariff ends. I am on Simply Online 1 Year Fix Sep20v2 which ends 30 September 2020 If i want i can secure a new tariff Refresh Online Jun22 which is £34 cheaper per year than the one i am on now. My question is should i…
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Tonik Energy: trying to understand their bills
Whenever I provide a meter reading Tonik energy provide me with an online bill. It doesn't say much, here is an example: I'm on the "Go Green (1 Year) v14" tariff, which lists the following charges: Electricity Unit Rate:15.38p per kWhElectricity Standing Charge:19.75p per dayGas Unit Rate:2.99p per kWhGas Standing…
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SSE...... Are you paying for somone elses gas? I AM.....
Hi everyone I recently went on SSE website to give meter readings..... Electric.... no problem....the went to input gas reading.... wouldn't accept it says my last reading was 2000 units more than I am inputting.. Long story shortened..... My last bill details show 2 different gas meters.... so, either their records show I…
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Pure Planet final bill
I wonder if anyone has any advice or has been through this before with an energy supplier. We have just switched to another supplier and had our last bill. Which states we owe over £769.99!!! They have admitted that they have failed to notify us, via 6 monthly reviews, that our monthly direct debit payments needed to be…
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Utility Point
Generally speaking easy to deal with until I discovered that they had not reviewed my consumption and had allowed me, pensioner who could do with the cash, to build up credit with them in excess of £200 (monthly spend less than £60). When challenged on this they hide behind wording whic states that they MAY REVIEW my…
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Solar PV - using OWL app data
We have a PV system recently installed, and the OWL intuition app and dashboard to monitor them (just generation, not providing heating or water). I’d like to be able to create a tracker for how much we’re generating, how much we’re drawing, and how much we’re exporting, so that I can rub my hands in glee at our savings…
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Scottish Power issues
Hi, I have been having such issues with Scottish Power for the last 9 months. This is a long shot but I really need advise on what to do. This was an email I sent over to them a few weeks ago and I've still not heard anything back. Since I sent the email, I have tried to get some information so that I can go to the…
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Prepayment Meter in empty property
My mum has a flat with a prepayment electricity meter in it which has been empty since February. She lives away and I have been popping round and topping the meter up when required. Obviously as the property is empty and everything is switched off no actual electricity is getting used and the top ups are paying the…
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British Gas Homecare Contracts
Ive just cancelled my contract after paying £27/month for not getting an annual boiler service. Their interpretation of 'annual' is different to mine. The last boiler service we had was Jan 2019 and the year before that it was more than 12 months since the previous one. It should have been serviced before the Coronavirus…
