Wrong postcode on database

suehunt1965

How can I get EON gas to sort out the wrong postcode on the database as I am trying to switch to a cheaper supplier. It is so frustrating to be ignored !

Robin9

How wrong is wrong ?  Is it just the wrong street or the other end of the country.
Other than identifying where you are in the country -  eg South West or South East - I don't think it matters.

Biggus_Dickus

suehunt1965 said:

How can I get EON gas to sort out the wrong postcode on the database as I am trying to switch to a cheaper supplier. It is so frustrating to be ignored !

I’m not sure exactly which ‘database’ you are referring to but If your post-code in Xoserve’s database  is incorrect  then it can indeed cause switching problems,...as I found out to my cost recently.

Xoserve is the Central Data Service Provider (CDSP) for Great Britain's gas market. Click this Xoserve link ,...you can check address/post-code,  Gas supplier et al.

Xoserve will only update customer details if they receive a request from your supplier, EON.

I received this info in an email from Xoserve: “As it is the responsibility of your current Supplier to request for your address details to be updated they will need to request this update via the agreed Address Amendment process.”

Email EON and ask them to update your address details held by Xoserve  and specifically mention the agreed ‘Xoserve Address Amendment process’.

Hope this helps.

 

 

Talldave

Curiously,  looking up my postcode reveals two entries for a house in our street, one with an MPRN and a supplier and another with MPRN and no supplier.

To the OP, these "database" errors can only be fixed by your current supplier,  so keep the pressure on. I had an electricity meter problem in the past and the supplier did get it fixed.

E.ON_Company_Representative:_Helena

suehunt1965 said:

How can I get EON gas to sort out the wrong postcode on the database as I am trying to switch to a cheaper supplier. It is so frustrating to be ignored !

Morning suehunt1965 and welcome to the forum.

As has been said on the thread (thank you) Its's Xoserve that needs to be updated with your correct details, as it's gas.

We have been asking customers to only call if it's an emergency situation, so we can keep our lines free for our most vulnerable.

I do understand it's so frustrating at the moment as we have limited staff, but you can pop all of the correct details on an email to us us, or use Live Chat, or our Twitter and Facebook channels.

Your information will then get picked up, although there may be a slight delay.

Thank you

Helena