-
SSE unbelieve-e-bill
I moved into a very small ground floor flat on 16/09/2019. 1 bed, bathroom, small kitchen !!!!!! living room. There is an economy 7 water heater, 2.5 electric radiators, towel rail, washing machine, oven, hob, undercover fridge. I got a microwave for Christmas. I don't have a tv, broadband or a home phone. There is no…
-
Smart meter woes
I'm with People's Energy, and after being chased a few times I caved in and decided to have smart meters installed last week. The installer from Magnum Utilities did a decent job, all neat and tidy and left me a Chameleon IHD3 (In House Display). The first couple of days it worked great, showing gas and electricity usage,…
-
Wholesale prices
Hello - Our fixed term dual fuel is due to end at the end of this month. I've been keeping an eye on gas price futures and I'm wondering if it's worth not switching now to get another month of lower demand on gas priced in before switching thereafter, on the assumption that that timeline might filter into retail prices.…
-
Credit transfers.
I was with Breeze until they folded and was transferred to British Gas with a credit on my account of £480. I switched away as soon as I could so have a bill with them for 1 month, but no refund of the credit, nor has it been shown against my account. This has been the situation for over 3 months and I am getting no joy.…
-
Crazy Gas Usage
Hi All - wondering if any experts can shed some light on this. We have had a new boiler system put in - Vaillant Ecotec pure630 with an unvented cylinder - pressurised from mains supply. It is a 5 bedroom house, so I expected the bills to be high but not this high! Our dual fuel bill was £600 for 2 months! When looking at…
-
Worried about switching from Avro to Octopus
With potential savings of around £300 per year I need to change supplier. This is the 1st time I am considering switching so a bit apprehensive about how it all works I see that according to Octopus the switch could take up to 3 weeks but I am worried about being without Gas & Electricity during this time or if something…
-
Energy supplier, possible back bill?
Hi everyone, we had this email today from our energy supplier... There’s a problem with your PAYG account that means you haven’t been charged correctly for your energy use. Unfortunately, this means a debt has built up on your account. We’re really sorry about this – here’s what we’re doing to fix it. We’ll fix your…
-
Is it okay to change suppliers at this time?
As I'm spending a lot of time at home at the moment for obvious reasons, I thought I'd try the MSE energy club comparison to see if I can save any money, as my current tariff ends in July. I can potentially save £300 a year if I switch from npower to British Gas, but I was wondering if this was an appropriate time to…
-
Energy Bills why no discounts
Don't see much discussion about this, but everyone being hit one way or another, why have the government left the energy companies alone. Surely when they are demanding everyone stays at home then our bills will naturally be higher, why are they not introducing measures where everyone gets a quite considerable discount on…
-
Good/bad time to switch energy supplier?
I'm going through my utilities and my Octopus Tariff seems to be £240 a year more than I can get elsewhere (although Octopus have been great). Is now the right time to switch or is it worth waiting to see if energy tariffs fall further and as we are coming into better weather?
-
Gas or electric? Cost and the environment
When things return to normal I am having a new kitchen fitted. I currently have a gas cooker but going forward I am wondering whether the cost of gas will become progressively more expensive as we try to meet environmental targets. Whilst gas is cheaper and I think better to cook with, for the sake of the environment and…
-
Warm Home Discount - death before payment received
My mother in law died recently in February 2020 and my husband is getting the estate into order. My mother in law was in receipt of pension credit guarantee credit and was in the core group for qualifying for the Warm Home Discount at the qualifying date in last July. At the time she qualified for the discount she was with…
-
Octopus
I recently used the your link to move to Octopus. There was an error and this was delayed but now going ahead tomorrow. I received an email from you advising that it would not go ahead and I am concerned that now it is, you may not know and will lose out on any commission.
-
Are we been ripped off
Hi back in december we joined scottish power through money supermarket comparison site, it was £81 a month for dual fuel with monthly payments. We live In a small 3 bedroom house, anyways after 3 months scottish power was asking for £485 saying that is what we had used, so we rang and the person we spoke to said our meters…
-
Gas and electric renewal - Smart meatre during Covid-19?
Hello, By switching gas and electricity supplies I can save money however, the suppliers recommended require a.smart meatre installed within three months. How does this work during the current lock down? Thank youLucy
-
Green.
I have been a customer of Green. for some months, I switched via MSE site. The switch to them was very smooth. There were some hiccups along the way in the early days of our association. Two deductions for one month had been taken in error around month two or three. Following a chat with the friendly and helpful staff to…
-
Positive balance not refunded after account closure - rights?
I closed my account with an energy supplier in December, there was a three figure positive balance. Despite chasing this has not been credited back to me three months later. I am very concerned that if the supplier goes bankrupt then I will be an unsecured creditor rather than having my supply and balance taken over by…
-
Topping up paypoint card
Hi, I'm hoping someone can help. One of my relatives uses a Paypoint card to pay some bills and is not able to now go to any stores to top it up, etc. Is there an online option that anyone knows of? Cheers
-
Email address for British Gas?
Does anyone have an email address for enquires/complaints at BG? I have an outstanding bill and have now been reminded to pay, with the usual 'debt collection agency' warning. I can't get anyone on their 'chat' system and they're saying on their home page to call them only if it is an emergency. I haven't paid because they…
-
Gulf now asking for readings every two weeks
So far I'm quite impressed with Gulf. During the cooling off period they introduced a new tariff that was significantly cheaper, and they let me switch to it without having to cancel and reapply, so no delay. They also pro-actively suggested that I reduced the amount collected by DD.They have just send an email which…
