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Energy

Archives for March 2020

Just moved into a house supplied by British Gas. How do I proceed so I can move provider?
I've just moved into my first house and I'm now trying to sort out the utility providers (not helped by the COVID-19 situation!). British Gas currently supply the gas and electric but I wish to move to another provider. Do I still need to contact British Gas to tell them the meter readings on the day I moved into the…
Baxi solo boiler pump Problerms
hi someone can help pls I’ve got baxi solo boiler tank system the pump will come on for 3 seconds then go off but power still stays on ?
smart meter not working after switch
Hi all, Moved to new property that supposedly was with Lumo for electricity. tried to open account with them but only online site said that my house is not currently being able to be serviced by them. So I switched to BG as they were my provider previously ( took over Breeze). Now the smart meter that is in the house only…
New electric supplier took over gas account without permission
I switched my electricity to octopus energy to happen on the 30th march now i've received an email saying my gas will also be switching on 11th april.I only ever agreed on the electricity switch.Advice please
E.ON says they are in the process of closing my account, but I have new tariff?
Hi, I was going to switch suppliers from E.ON to Octopus, and did this switch online. E.ON then called me, and offered me a cheaper tariff if I stayed, so I agreed a new tariff to start on the 2nd April (I cancelled Octopus online). I received an email from E.ON stating my new tariff would begin on this date. However, now…
switching question
Hello all. Im looking to switch and have used the cheap energy club comparison. What i dont seem to understand is the standing charge difference. My current tarrif has standing charges of 11.10p a day for gas and 12.86p for elec whereas the suggested tarrif to save me money has 20.58p for gas and 25.694 for elec - a big…
British Gas v Scottish power
Hi all, i hope someone can help me here, I’ve switched from British Gas to Scottish Power, in which it turns to be the same company but the latter is worse in terms of communication and I regret it now, the question is how would i know what is the best tariff and stuff? As i am very bad with numbers but i want to choose…
Expensive final bill from Npower (Economy 7)
Hello, we've recently moved into a 2 bed house with all electric. Moved electric supply to Octopus from NPower, however npower have just sent my final bill for the period between 21st Feb - 09th March (the final reading was the first reading Provided to Octopus which is correct). However, that period of 2 or so weeks has…
What's going on at Tonik?
I've not been able to log meter readings on Tonik's website for several weeks, so sent them in by email about 2 weeks back. Today a response arrived saying the readings should go to my new supplier as Tonik are no longer my supplier. They are however still taking money and the supply has not been interrupted (the contract…
When can I leave EDF energy without them penalizing me?
When can I leave EDF energy without them penalising me? My current tarriff is Easy Online Apr 20 and I would like to move to another supplier as I can make a good saving. Thanks, Fortyfoot.
Boiler Damage During Planned Power Outage - Can I claim
Hi all,Hoping someone can offer some advice. A couple of days ago I came home to find there had been a power cut - all the clocks in the house were flashing '12:00'. In the kitchen the boiler was making a hissing noise. I opened the cupboard door and the LED panel was dead and the boiler was not firing. I called a plumber…
Could someone be stealing my electricity??
Hi all, Sorry for the lengthy post, but Im trying to make sure all of the information is here before I press send! I moved into a rented house on 9th Jan 2020. I didn't move in until 21st Jan. I was given the gas and electricity readings for the day I moved in by the agent and I checked them. They were correct. Fast…
Can't change NPower Tariff Without Smart Meter - Can't Have Smart Meter Due To Covid-19!
I'm currently with NPower and until now I've been quite happy with the service(s) they have offered. However when I've logged into my account recently, it's told me that my fixed tariff is coming to an end and I need to take out a new one to save money. I picked the tariff using their online quote and proceeded through the…
Meter Reading Rate IDs transposed
When my meter was changed (not on request) in 2014, the Rate IDs were changed over, so that Rate 1 = Night and Rate 2 = Day. It is a fairly modern digital meter. I believe nPower did this, although I am not a customer of their's anymore. This has caused issues every time I switch, as energy companies appear to ask for Rate…
High gas bill
My husband and I were receiving extortionate bills from a previous supplier even during the summer, we asked them to investigate the meter but they refused to come out (prior to covid - 19). As such I changed supplier. However the same thing has happened. We've just had a bill for over £290 for 1 month supply of gas.I work…
Avro - not showing in MSE Cheap Energy Club?
I just did a comparison and there was no Avro tariff in the results. I went direct to their website and they seem to still be accepting customers (I wondered if there was an issue like last year where they weren't for a while).Anyone have any ideas? The Cheap Energy Club is so helpful at keeping me on the best rates.I'll…
Should I replace storage heaters?
Today, by chance, I saw a Gumtree ad about someone selling some storage heaters (Elnur brand). The flat I own was built in '82 and comes with no gas, so they've put some storage heaters (Alto brand). I'd assume they were purchased in the same years as the flat was built. I've read some opinions about storage heaters and…
Scottish Power lost the records and simply made up the bill. Advice...
Long story short. Back in early 2018 we moved into our new home and it had a SP prepayment meter. We rang to get it changed for a standard meter and were told that it was their meter but it wasn't installed at our property and so they couldn't swap it, a quite bizarre set of conversations later they agreed to send an…
Working from home - claim £18 a month
Many employees are working remotely from home during the Covid-19 pandemic and experts predict household energy bills are likely to rise as a result. Research by UtilityBidder shows that workers using a desktop computer could see their bills increase by at least £2.80 per month because desktops use 100 watts of energy…
changing suppliers
Have changed supplier a few times and each time despite giving annual figures have still found figures don't add up. Initial offer is always wrong and have had to pay extra when switching. Some suppliers seem to operate like a prepaid meter where you pay upfront then pay for the extra. When getting a quote work it out…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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